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OmniPCX Office Release 4.0

OmniPCX Office Release 4.0. Migration. Why upgrade to R4.0 ?. Access to new features brought with Rel 4.0 Twinset Access to the new range of digital sets VoIP: H323 V4 Gateway evolution H323 V4 Proxy evolution Call handling: ARS : 3000 entries Twinset SMS transparency Services:

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OmniPCX Office Release 4.0

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  1. OmniPCX Office Release 4.0 Migration

  2. Why upgrade to R4.0 ? • Access to new features brought with Rel 4.0 • Twinset • Access to the new range of digital sets • VoIP: • H323 V4 Gateway evolution • H323 V4 Proxy evolution • Call handling: • ARS : 3000 entries • Twinset • SMS transparency • Services: • RSC step2 • SEA update • Pimphony enhancement • ACD enhancement

  3. From OmniPCX Office R1/R2/R3 to R4.0 :Terminals Alcatel OmniPCX Office R4.0 is fulls compatible with: • Alcatel ReflexesTM terminals • 4034, 4023, 4012, 4011, 4003 and 4001 • Advanced (4035), Premium (4020), Easy (4010), First (4004) • All sub-devices ( V24, S0, Z ) • Alcatel e- ReflexesTM terminals • Advanced e-Reflexes 4035 IP, Premium e-Reflexes phone 4020 IP, Easy e-Reflexes A4010 IP • The IP enabler 4098 , 4098 FRE • Alcatel mobile equipment • The Alcatel Intelligent Base Station 4070 IO / EO and gain antenna • 4073 GS, 4074 GB, GBEx, GH, GI and SGAP • Mobile 100 and Mobile 200/200Ex • Analog equipment(Analog sets, fax, modems …)

  4. From OmniPCX Office R1/R2/R3 to R4.0 Alcatel OmniPCX Office R4.0 is fully compatible with : • R1/R2/R3 Software keys ( main & CTI ) - Enter new codes for R4.0 • Users software licenses, voice mail software licenses, PIMphony software licenses ... • CTI applications • PIMphony range : • PIMphony Basic, PIMphony Pro, PIMphony Team with Alcatel TAPI 2.0 SPI, connected to the LAN. • TAPI 2.1 & CSTA servers

  5. From OmniPCX Office R1/R2/R3 to R4.0 Alcatel OmniPCX Office R4.0 is compatible with • Accesses & Interfaces boards first generation • Analog accesses ( ATA2, ATA4) & MET daughterboards • Digital interfaces ( UAI16 ) & Analog interfaces (SLI4, SLI8, SLI16) • LAN interfaces ( LANX8, LANX16, LANX16-1 ) • Processing unit first generation except CoCPU@ • CPU ASPEN 100 & CPU-1 ASPEN 133 • CPUe & CPUe128 ASPEN 133 in a pure voice configuration only • CPUe-1 • CoCPU & CoCPU-1 for Voice over IP • Daughterboards first generation • Audio interface ( AFU ) • XMem64 • VoIP4, VoIP8 & VoIP16 • Rack first generation • Only for Business R3.1 systems

  6. From OmniPCX Office R1/R2/R3 to R4.0 Alcatel OmniPCX Office R4.0 is NOT compatible with • e-Business processing unit first generation • CoCPU@ • CPUe & CPUe128 ASPEN 133 in e-Business configuration • Hard disk first generation • Hard disk 6G/10G • Rack first generation • For e-Business configurations • Applications • A4715, A4740 • A4760 R1.0, R1.5, R2.0, R2.1, R3.0

  7. OmniPCX Office upgrade paths To Business solutions

  8. From Business Rel.1.x/2.x to business Rel 4.0 (1st G) FROM TO 1st generation with CPU or 2nd generation with CPU-1 + HD 6/10Go or Xmem 64 + SW Release 1.x or 2.1 1st generation with CPU or 2nd generation with CPU-1 + HD 20Go + SDRAM 64 (for CPU) + SW Release 4.0 Hardware upgrade kit (3EH XXXXX XX) + Software upgrade kit (3EH XXXXX XX)  click Commercial items ? Process ? Remove HD or Xmem 64 WARNING : Call Center features do not run on CPU from Biz R1

  9. From Business Rel 1.x/2.x to Business rel 4.0 with ACD New ACD feature does not run on CPU FROM TO 1st generation with CPU-2 + HD 20Go + SW Release 4.0 1st generation with CPU + SW release 1.x/2.1 Hardware upgrade kit (3EH XXXXX XX) + Software upgrade kit (3EH XXXXX XX)  click Commercial items ? Process ?

  10. OmniPCX Office upgrade paths To e-Business solutions

  11. From Business/e-Business Rel1.x to e-Business Rel 4.0 (1st G) FROM TO 1st generation with CPU or CPUe + CoCPU + HD 6/10Go or Xmem 64 + SW Release 1.x 2nd generation with CPUe-2 (HD 20Go & WAN daughter board Included) + SW Release 4.0 Hardware upgrade kit + Software upgrade kit Cabinet model dependant  click Commercial items ? Process ?

  12. From Business Rel 2.X (2G)/R3.x to e-Business Rel 4.0 FROM TO 2nd generation With CPUe-2(HD 20Go & WAN daughter board Included) + SW Release 4.0 2nd generation with CPU-1 + HD 10Go + SW Release 2.1 Hardware upgrade kit + Software upgrade kit  click Commercial items ? Process ?

  13. From e-Business Rel.2.x/R3.x to e-Business Rel 4.0 FROM TO 2nd generation with CPUe-1 + HD 20Go + SW Release 2.x or 3.x 2nd generation With CPUe-1 + HD 20Go + SW Release 4.0 Software upgrade kit  click Commercial items ? Process ?

  14. From Business Rel. 3.1 to e-Business Rel 4.0 FROM TO 2nd generation with CPU-2 + HD 20Go + SW Release 3.1 2nd generation With CPUe-2(HD 20Go & WAN daughter board Included) + SW Release 4.0 Hardware upgrade kit + Software upgrade kit  click Commercial items ? Process ?

  15. Commercial items

  16. From Biz R1/Biz R2 to Biz R4.0 - Commercial Items • Hardware upgrade kit • Reference :???? • Content • Hard Disk 20G with XmemIDE and cable • SDRAM 64 • Software upgrade kit • Reference :???? • Content • Business R1/R2 to Business R4.0 upgrade software license

  17. From Biz R3 to Biz R4.0 - Commercial Items • Hardware upgrade • No hardware is necessary • Software upgrade kit • Reference :???? • Content • Business R3 to Business R4.0 upgrade software license

  18. From Biz R1 to Biz R4.0 Call Center - Commercial items • Hardware upgrade kit • Reference :???? • Content • CPU-2 • Hard Disk 20G with XmemIDE and cable ???? • Software upgrade kit • Reference :???? • Content • Business R1 to Business R4.0 upgrade software license • Licenses rehosting right

  19. From Biz R1/e-Biz R1 to e-Biz R4.0 - Commercial items • Hardware upgrade kits • Model S upgrade kit : reference???? • Rack 1 last generation (with back panel and power supply) • CPUe-2 (with HD 20G and WAN daughterboard) • Model M upgrade kit : reference???? • Rack 2 last generation (with back panel and power supply) • CPUe-2 (with HD 20G and WAN daughterboard) • Model L upgrade kit : reference???? • Rack 3 last generation (with back panel and power supply) • CPUe-2 (with HD 20G and WAN daughterboard) • Software upgrade kit : • Reference :???? • Content • e-Business R4.0 upgrade software license • Licenses rehosting right

  20. From Biz R2/Biz R3 to e-Biz R4.0 - Commercial items • Hardware upgrade kit • Reference :???? • Content • CPUe-2 with HD 20G and WAN daughter board • Software upgrade kit • Reference :???? • Content • e-Business R4.0 upgrade software license • Licenses rehosting right

  21. From e-Biz R2/e-Biz R3 to e-Biz R4.0 - Commercial items • Hardware upgrade kit • None • Software upgrade kit • Reference :??? • Content • e-Business R1/R2/R3 to e-Business R4.0 upgrade software license

  22. From Biz R3.1 to e-Biz R3.1 - Commercial items • Hardware upgrade kit • Reference :???? • Content • CPUe-2 with HD 20G and WAN daughter board • Software upgrade kit • Reference :???? • Content • Business R4.0 to e-Business R4.0 upgrade software license • Licenses rehosting right

  23. Processes

  24. 2 1 HD 6/10G HD 20G 3 SDRAM 64 1 2 From Biz R1/Biz R2 to Biz R4.0- Process Biz R2 system • 2G cabinet (housing, B.Panel, P.Supply) • CPU-1 (Aspen133, SDRAM64, Flash32) • Option : Xmem64, Voice hard disk (10G) Biz R1 system • 1G cabinet (housing, B.Panel, P.Supply) • CPU (Aspen100, SDRAM32, Flash32) • Option : Xmem64, Voice hard disk (6G) Upgrade process • Hardware • Remove Voice HD or Xmem64 from CPU/CPU-1 if present • Add Hard Disk kit 20 Giga on CPU/CPU-1 • Replace SDRAM 32 by SDRAM 64 on CPU • Software • Start the new R4.0 software from HD • Make the downloading process on BP Web site • Enter the new R4.0 software key code WARNING : Call Center features do not run on CPU from Biz R1

  25. HD 20G 1 2+3 From Biz R1 to Biz R4.0 Call Center - Process Biz R1 system • 1G cabinet (housing, B.Panel, P.Supply) • CPU (Aspen100, SDRAM32, Flash32) • Option : Xmem64, Voice hard disk (6G) Upgrade process • Hardware • Remove current CPU + options if present • Replace by CPU-2 • Add Hard Disk 20G on CPU-2 • Software • Start the new R4.0 software from HD • Make the rehosting process on BP Web site and download the new keys • Enter the new R4.0 software key code • Order and enter appropriate Call Center software key X CPU

  26. X X 2 1 CoCPU@ CPU X 3 e-BUSINESS PROCESSING UNIT 4 last generation 1st generation 5 MODULE1 MODULE2 AUDIO-IN DOORPHONE LAN WAN FAN POWER CPUe-2 . MODULE CPU USB . . . From Biz R1/e-Biz R1 to e-Biz R4.0 - Process e-Biz R1 system • 1G cabinet (housing, B.Panel, P.Supply) • CPUe (Aspen133, SDRAM64/128, Flash32) • Option : CoCPU@, Xmem64, HD (10G) Biz R1 system • 1G cabinet (housing, B.Panel, P.Supply) • CPU (Aspen100, SDRAM32, Flash32) • Option : Xmem64, Voice hard disk (6G) Upgrade process • Hardware • Remove current CPU/CPUe, + options if present • Remove CoCPU@ if present • Remove 1st generation main cabinet • Replace by last generation cabinet • Add new CPUe-2 equipped with Hard Disk 20G • Software • Start the new R4.0 software from HD • Make the rehosting process on BP Web site and download the new keys • Enter the new R4.0 software key code

  27. X 1 2 e-BUSINESS PROCESSING UNIT LAN WAN AUDIO-OUT CONFIG. CPU-1/CPU-2 CPUe-2 MODULE1 MODULE2 AUDIO-IN DOORPHONE LAN WAN FAN POWER . MODULE CPU USB . . . From Biz R2/Biz R3 to e-Biz R4.0 - Process Biz R3 system • 2G cabinet (housing, B Panel, P Supply) • CPU-2 (Aspen 133, SDRAM64, Flash64) • Option : Xmem64, Voice hard disk (20G) Biz R2 system • 2G cabinet (housing, B Panel, P Supply) • CPU-1 (Aspen 133, SDRAM64, Flash32) • Option : Xmem64, Voice hard disk (10G) Upgrade process • Hardware • Remove current CPU-1 or CPU-2, and options if present • Add new CPUe-2 equipped with Hard Disk 20G • Software • Start the new R4.0 software from HD • Make the rehosting process on BP Web site and download the new keys • Enter the new R4.0 software key code

  28. 1 2 From e-Biz R2/e-Biz R3 to e-Biz R4.0 - Process e-Biz R2/R3 system • 2G cabinet (housing, Back Panel, Power Supply) • CPUe-1 (Pentium III, SDRAM256, Hard Disk 20G) Upgrade process • Hardware • No hardware upgrade • Software • Download the new R4.0 software • Make the downloading process on BP Web site • Enter the new R4.0 software key code

  29. X 1 2 e-BUSINESS PROCESSING UNIT LAN WAN AUDIO-OUT CONFIG. CPU-2 CPUe-2 MODULE1 MODULE2 AUDIO-IN DOORPHONE LAN WAN FAN POWER . MODULE CPU USB . . . From Biz R4.0 to e-Biz R4.0 - Process Biz R4.0 system • 2G cabinet (housing, Back Panel, Power Supply) • CPU-2 (Aspen 133, SDRAM64, Flash64) • Option : Xmem64, Hard disk 20G Add-on process • Hardware • Remove current CPU-2, and options if present • Hard disk 20G can be recovered • Add new CPUe-2 equipped with Hard Disk 20G • Hard disk 20G from CPU-2 can be reused • Software • Start the R4.0 software from the HD • Make the rehosting process on BP Web site and download the new keys • Enter the new R4.0 software key code

  30. UpgradeCommon principles • Installation • "Save & Restore" procedure with PM5 to transfer automatically customer data ( configuration, directory, metering tickets, messages ... ) on the upgraded system. • Data recovery for replacement of Hard Disk 6/10 Giga to Hard Disk 20 Giga • requires LOLA tool • Software keys codes • When Upgrade /Add-on with CPU change, you need to rehost the licenses (see process Rehosting next slide). • The rehosting process is conditionned by purchase of software kit including a “Licenses rehosting right”. • Download from BP Web site the R4.0 software key (see process Downloading) • When Upgrade without CPU change, you must download the new key.

  31. Upgrade : Licenses rehosting process on the BPWS OmniPCX Office R4.0 upgrade software kit with CPU change ??? Business R4.0 Business R1.x Business R2.x Business R3.x (Application OmniTouch Call Center Office possible) ??? ??? e-Business R4.0 e-Business R1.x e-Business R2.x e-Business R3.x ??? Upgrade case that need rehosting of license Add-on case that need rehosting license

  32. Upgrade : Licenses rehosting process on the BPWS • When you have ordered a software kit with licenses rehosting right • 1 : Go to e-Licensing/My Registrations section • 2 : From the order list select the order to rehost • 3 : Declare the new CPU ID and get a new key immediately. • 4 : Download the new key from My Software keys section Nota : You can re-use the old CPU as a spare CPU (No return old CPU to Alcatel). New ! Select the Upgrade order My new CPU ID Get the keys immediately

  33. Upgrade : Downloading licenses on the BPWS OmniPCX Office R4.0 upgrade software kit without CPU change ??? Business R4.0 (Application OmniTouch Call Center Office imposible) Business R3.x Business R4.0 Business R1.x Business R2.x (Application OmniTouch Call Center Office possible) ??? e-Business R1.x e-Business R2.x e-Business R3.x e-Business R4.0 ??? Upgrade case that need downloading of the new keys

  34. Upgrade : Licenses downloading process on the BPWS • When you have ordered the software kit • 1 : Go to e-Licensing/My Software key section • 2 : From the Key search make a search by CPU ID or Order • 3 : Download the new keys Search by CPU ID Search by Order Download the new keys

  35. Upgrade : News in your KEY INVENTORY • News in your software Key inventory : • 1 : You still have access to your “initial CPU” software HISTORY. • Type “your CPUID + “-UP1” to find it back. • 2 : You can track your operations thanks to details or the re-hosting transaction • 3 : Your “initial CPU” can now be used as a regular SPARE CPU Use « CPUID+UP » to find your Initial CPU history Trace your operation

  36. www.alcatel.com

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