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Himax QA Presentation

Himax QA Presentation. May, 2010. Content. Quality Policy Statement Quality Assurance Organization Quality System and Core Quality Supplier Management Structure. Quality Policy Statement. Quality Policy Statement.

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Himax QA Presentation

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  1. Himax QA Presentation May, 2010

  2. Content • Quality Policy Statement • Quality Assurance Organization • Quality System and Core Quality • Supplier Management Structure

  3. Quality Policy Statement

  4. Quality Policy Statement Himax commits ourselves to achieve total customer satisfaction through continuous improvement of our business. Quality Policy Embraces … 1) To achieve customers’ overall satisfaction. 2) Continuous improvement is our routine. 3) To develop Green Products and prohibit using of Hazardous Substances.

  5. Himax Quality Goal • Customer Return Defect Rate is less than 8dppm in Y2010/1H & 6dppm in Y2010/2H. Note : IC base

  6. Quality Assurance Organization

  7. Quality Assurance Organization 1/3 President Office Advanced Technology Dept. Legal Dept. QRA & System Support Center Admin. & Finance Division SHE Division Market & Sales Center Operation Division IC Design Center

  8. Quality Assurance Organization 2/3 QRA & System Support Center QRA Division Technical supporting Division

  9. QRA Organization QRA Division China QRA Dept. SQE Dept. QC Dept. RFA Dept. Section-2 Section-1 Section-3 Section-1 Section-2 JQE CQ RA JQE SQE FA • Document Control Center • Green Product Management System • Corporate Quality System • Calibration • Customer Quality Service • Customer audit • Abnormal Event Handling (non-electrical function issue) • Supplier Quality Management • Supplier Qualification • New Product Qualification • ORT Handling • Physical Failure Analysis foe IC issue • Abnormal Event Review • New Product Qualification • ORT Handling • Physical Failure Analysis foe IC issue • Abnormal Event Review • Panel Bonding Handling • Customer Quality Service • Customer audit • Abnormal Event Handling (non-electrical function issue) • Supplier Quality Management • Supplier Qualification • Nonconformance Material Disposition • Warehouse IQC/OQC

  10. Quality System and Core Quality

  11. Milestone of Quality System

  12. Sponsor Input Procedure Output Device WAT data/FAB OQC report Foundry Ass’y FAB OQC report Bumping OQC report Bumping Device /TE CP test record CP Test Ass’y Tape OQC report Tape Maker Related Dept. Tape OQC report Others Assembly Assembly/TCP,COF COG Ass’y/TE FT test record Assembly house OQC report FT test QA Assembly house OQC report Customer Product Quality Control _ Driver IC

  13. Customer Experience Results of Success Yield KPI & COQ Customer Satisfaction CIP Continuous Improvement Action that Drives Success CIP Quality by Design Early Supplier Involvement Total Quality Process Foundation and Enabler to Success Quality Improvement Process - Prevention Quality Systems Continuous Improvement

  14. Sponsor Input Procedure Output FAE / JQE Customer inform sheet Complaints & Reject products handling No FAE Preliminary failure analysis report from Himax FAE (D+3 days) Issue CCN to FA Verify Yes FA manager NG Check FA Engineer Failure analysis FA manager Final analysis report ( D+10 days) NG Check Yes FAE Final analysis report Reply to Customer CCN--Customer Complaint Handling Procedure

  15. E-countersign on-line • Version Management • Use Poka Yoke skill to avoid mistake being happened • External documents control • Inquire convenience • System link and integration • Security Management ISO Document External Document Drawing Product Related Document Document Control

  16. Supplier Management Structure

  17. Supplier management scope • Supplier Management scope • MP performance monitor and improve • Yield • LRR • QAN • CD SPC • Customer quality target commitment • RMA • CCN • Shipping quality control • MRB • Supplier quality goal review • Supplier Chain Bumping house CP house Assembly group Assembly House + FT Tape Supplier

  18. Supplier management structure

  19. Supplier Issue QAN SQE Judgment Issue SCAR Yes Issue SCAR to supplier 7 day No Release or Scrap Scrap Inform PP Release File in QAN Summary Close Supplier Management - QAN Ref. Document : 3-263 QAN 處理權限規範指導書 2-023 不合格品通知程序

  20. ASL certification • ASL audit Ref. document : 2-005 Supplier Management Procedure New Supplier Evaluation NG Initial Review New Supplier Presentation Yes Yes CIP Audit ASL NG Yes Annual SQPR、 Audit Yes Yes Conditional Approval Quality Improve NG NG Disqualify End

  21. Management Delivery Service Quality Supplier Audit Categories Cost Environment Technology Supplier Management Audit Categories Ref. document: 3-172 供應商定期稽核作業指導書

  22. Supplier Management -SCAR Supplier Event occurred Ref. document: 3-262 供應商校正措失發出時機作業指導書 SQE Judgment Issue SCAR Yes Issue SCAR to supplier 7 day No Scrap Release or Scrap Ok SQE Review Inform PP Release File in Scar Summary table Close

  23. Himax Eng. Change Request Customer Special Request Supplier Special Request Verification Countersign by System Approved and Released Execution Confirmation Supplier Management - ECN

  24. Supplier Management - Monthly Review Monthly Quality Meeting Himax total quality commitment to our customers Total quality commitment to Himax’s customers Supplier total quality commitment to Himax Review Items 1) Yield 2) SCAR Report 3) SPC 4) Himax LRR & Supplier Production 5) CCN 6) KPI

  25. Qualified Supplier Review 20 days after each end of quarter 15 days after each end of quarter Score and Ranking Score <80 Audit or CIP Score >80 Supplier Quality Performance Review Meeting Supplier Quality Performance Inform Improvement plan by supplier Monthly Review Supplier Management - SQPR Reference: 3-024 供應商品質績效評鑑指導書

  26. Thanks for your participation and guidance Contact Window of QA : Victor Huang TEL : 886-6-5050880 EXT.58626 E-mail : victor_huang@himax.com.tw

  27. Drive for better vision

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