Feedback from hospital on changes made after consultation

1. Feedback from hospital on changes made after consultation Presentation for Aboriginal staff in hospitals for Aboriginal organisations Improving the Culture of Hospitals Project May 2010

2. Providing feedback • We asked you what you thought of the hospital • We worked out what changes to make and discussed that with you • Now we are letting you know what happened when after we made the changes

3. What happened Trial new approach Check if changes worked

4. One Example (Story) • One hospital was not sure where Aboriginal patients wanted to be discharged to for ongoing treatment • AHLO rang patients who had been to the emergency department in the last 3 months • Asked them where they were discharged to and if it worked • Asked them where they would have preferred to be discharged to • Created list of agencies that Aboriginal patients preferred for nurses to use in ED when discharging patients • Check in 6 months if this is still OK

5. Finish • If there are other issues you would like to raise with the hospital please • contact your AHLO at the hospital • talk to the management your local Aboriginal Medical Service • Feedback is really important because it will benefit the rest of the Aboriginal community