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The RPA in Education: Communicating Change Tuesday 9 December 2008. Gavin Boyd Chief Executive Designate Education and Skills Authority. Change - A Constant Challenge. “The presumption of certainty fades as the pace of organisation change increases” (Clampitt and DeKoch, 2001).
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The RPA in Education:Communicating Change Tuesday 9 December 2008 Gavin Boyd Chief Executive DesignateEducation and Skills Authority
Change - A Constant Challenge “The presumption of certainty fades as the pace of organisation change increases” (Clampitt and DeKoch, 2001)
Learning Points From Health • Messenger - Senior Managers in existing organisations key providers of information • Message - How does this effect me? • Medium – face to face and internal channels the most effective • Measurement –should be an explicit and integral part of the change process
ESAIT Communications to Date • Communications Research • www.esani.org.uk • ESAIT Update • RPA News • Face to face meetings with staff • Communicating Change Consultative Group (CCCG) • Engagement with organisations and staff unions
Learning Lessons – Moving Forward • Setting out the journey ahead • Communicating on the ‘Me’ issues – staff transfer, location, recruitment, redundancy etc • More research and measurement, more face to face meetings – supported by other media, more engagement, more exploiting of technology • No more stop/start?