Communication

1. Communication Introduction to Business & Marketing

2. What Is Communication? • Communication: “process of exchanging messages between a sender & receiver”

3. Personal Communication • Personal Communication: “between you & friends” • occurs on your own time • Example: • Calling my best friend on the phone at 6pm • Student lists 5 examples

4. Professional Communication • Professional Communication: “between colleagues or co-workers” • occurs at work • Example: • I email my Principal regarding my evaluation • Student lists 5 examples

5. Types of Communication • Listening • Reading • Speaking • Writing

6. Listening • Listening: “active mental process by which a person recognizes, assesses, and evaluates what is heard”

7. How To Improve Listening • How to improve: • Identify the purpose • Look for a plan • Give feedback • Search for common interest • Evaluate the message • Take notes

8. Following Directions Activity • Students need to take out a piece of paper & pencil • Students must remain silent during this activity • The key to success is active listening! • Students will now begin

9. Listening Barrier #1 • Distractions: “things that compete with the message for listeners attention” • Example: • I sit down to do my Calculus, but cannot focus due to the football game on TV. • Student lists 5 examples

10. Listening Barrier #2 • Emotional Interference: “the person is too preoccupied with emotions to receive the intended message” • Example: • I fouled out of my basketball game and am too angry to listen to the coach after the game. • Student lists 5 examples

11. Listening Misconceptions • Speaking is more important than listening. • Fact:Speaking and listening are equally important. • Listening is easy and requires little energy. • Fact:Active listeners undergo the same physiological changes as a person jogging. • Listening is only a matter of understanding a speaker’s words. • Fact: Nonverbal signals also help listeners gain understanding.

12. Verbal v. Nonverbal • Verbal Communication: “expressed through words” • Nonverbal Communication: “wordless communication”

13. Nonverbal Communication • Hand Gestures • Facial Expressions • Touching • Body Language • Eye Contact • Turning your back to the speaker • What Other Ways Can You Think Of?

14. Words Of Wisdom • “Actions speak louder than words”

15. Nonverbal Example #1 • What is this girl saying?

16. Nonverbal Example #2 • What is this lady saying?

17. What We Say Without Words #1

18. What We Say Without Words #2

19. What We Say Without Words #3

20. What We Say Without Words #4

21. What We Say Without Words #5

22. What We Say Without Words #6

23. What We Say Without Words #7

24. What We Say Without Words #8

25. What We Say Without Words #9

26. What We Say Without Words #10

27. Debrief 1. Defensiveness 2. Cooperation 3. Confidence 4. Nervousness 5. Frustration • Short breaths, “tsk” sound, clenched hands, wringing hands • Steepled hands, hands behind back, hands on lapels of coat, broad gestures • Arms crossed, sideways stance, touching and rubbing nose, rubbing eyes, drawing away • Open hands, upper body in sprinter’s position, sitting on edge of chair, hand-to-face gestures • Clearing throat, “whew” sound, whistling, fidgeting, tugging ears

28. Debrief Answer 1. Defensiveness 2. Cooperation 3. Confidence 4. Nervousness 5. Frustration • Frustration: Short breaths, “tsk” sound, clenched hands, wringing hands • Confidence: Steepled hands, hands behind back, hands on lapels of coat, broad gestures • Defensiveness: Arms crossed, sideways stance, touching and rubbing nose, rubbing eyes, drawing away • Cooperation: Open hands, upper body in sprinter’s position, sitting on edge of chair, hand-to-face gestures • Nervousness: Clearing throat, “whew” sound, whistling, fidgeting, tugging ears