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Higher Administration

Higher Administration. Administrative Services Outcome 2 Past Paper Questions. Work Practices. 2013 Q1b – 6 marks. Describe 3 working practices that could be introduced to reduce staff turnover. 2012 CS Q1 – 4 marks. Outline flexible working practices that an organisation could offer.

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Higher Administration

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  1. Higher Administration Administrative Services Outcome 2 Past Paper Questions

  2. Work Practices

  3. 2013 Q1b – 6 marks Describe 3 working practices that could be introduced to reduce staff turnover.

  4. 2012 CS Q1 – 4 marks Outline flexible working practices that an organisation could offer.

  5. 2012 CS Q2 – 4 marks Describe the impact of flexible working on an organisation.

  6. 2009 Q4d – 4 marks Outline and justify 2 ways of making sure employees are aware of new legislation or changes to legislation affecting the office environment.

  7. 2011 CS Q1 – 4 marks Outline 4 benefits of homeworking.

  8. 2011 CS Q2 – 6 marks Other than homeworking, describe 3 flexible working practices.

  9. 2011 CS Q3 – 8 marks Discuss the factors regarding IT that need to be considered for employees who want to start working from home.

  10. 2010 CS Q4 – 6 marks Discuss the advantages and disadvantages of flexible working for an employer.

  11. 2009 Q2b – 8 marks Discuss ways in which flexible working practices can improve the work/life balance of employees.

  12. 2008 Q1a – 4 marks Outline 4 flexible working practices which may exist in an organisation.

  13. 2008 Q1b – 8 marks Discuss the impact of flexible working practices on the modern working environment.

  14. 2006 Q3c – 6 marks Describe and justify 2 working practices that could be introduced which would reduce a high staff turnover.

  15. SQP Q1a – 4 marks Compare job share and part-time working practices.

  16. Contracts of Employment

  17. The Work Environment

  18. 2012 Q2d – 6 marks Describe ergonomic features that would ensure a good working environment.

  19. 2011 Q2c – 6 marks Discuss how productivity is affected by office layout.

  20. 2010 Q5a – 4 marks Outline the benefits of an organisation’s decision to change from a traditional cellular office layout to an open plan layout.

  21. 2009 Q4a – 4 marks Outline decisions taken by an organisation to minimise Sick Building Syndrome.

  22. 2009 Q4b – 4 marks Describe 2 possible consequences for the employee moving from a cellular to an open plan office layout.

  23. 2008 Q5c – 6 marks Discuss how office layout can affect productivity.

  24. 2007 Q3d – 4 marks Justify an organisation’s decision to change from an open plan layout to a traditional cellular layout.

  25. 2006 Q3d – 6 marks Discuss how the physical environment can affect staff morale.

  26. SQP Q5c – 8 marks Discuss the impact of office layout on workflow and employee morale.

  27. Organisational and Legal Requirements

  28. 2010 Q1d – 6 marks Describe 3 ways in which an organisation can inform employees of changes to procedures.

  29. 2007 Q2d – 4 marks Describe 2 methods of communicating to employees changes in health and safety legislation.

  30. Higher Administration Administrative Services Outcome 2 Past Paper Questions

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