Higher Administration

1. Higher Administration Administration Services Outcome 1 Past Paper Questions

2. The Role of the Administrator

3. 2012 Q1d – 2 marks Justify the need for the Senior Administrative Assistant to have excellent IT skills.

4. 2006 Q1c – 4 marks Compare the day-to-day duties and responsibilities of a senior administrative assistant with those of a junior administrative assistant.

5. SQP Q1b(i) – 4 marks Suggest the information to be included in a job description and a person specification for the post of an Administrative Assistant.

6. Aims, Objectives and Targets

7. 2012 Q1a – 4 marks • Outline ways in which an employee’s targets can be monitored.

8. 2009 Q1a – 4 marks Outline 2 features of a Mission Statement and justify the importance of this statement to the organisation.

9. 2007 Q1a – 4 marks Describe 2 methods used by individuals to ensure their work targets are met.

10. 2007 Q1b – 4 marks Outline ways in which an individual’s personal targets could be monitored and controlled by their line manager.

11. SQP CS Q1 – 2 marks State 2 reasons why an organisation sets targets.

12. Time and Task Management

13. 2011 Q1c – 6 marks Describe 3 long-term implications for a senior manager who fails to delegate tasks to his team.

14. 2011 Q1d – 4 marks Justify the need for a manager to monitor and evaluate tasks.

15. 2010 Q3c(i) – 6 marks Describe 3 time management techniques.

16. 2010 Q3c(ii) – 3 marks Justify the need for employees to develop good time management skills.

17. 2009 Q1c – 8 marks Discuss strategies used by senior administrative assistants to improve their efficiency in task management.

18. 2009 Q1d – 4 marks Identify 2 time stealers and for each suggest how these can be avoided.

19. 2008 Q3d – 6 marks Describe ways in which a Senior Administrative Assistant would ensure that time is managed effectively.

20. 2007 Q4a – 6 marks Identify 3 time stealers and outline one way of reducing the effect of each time stealer.

21. 2007 Q4b – 6 marks Describe 3 skills required by an individual to ensure effective task management.

22. 2006 Q4c – 4 marks Outline ways in which a senior administrative assistant could monitor the progress of a large scale project.

23. 2006 Q4d – 6 marks Discuss how effective time management can ensure that targets are met.

24. 2006 Q1d(i) – 1 mark Identify a consequence of poor delegation.

25. 2006 Q1d(ii) – 6 marks Describe the implications of failing to delegate and suggest reasons why some managers are reluctant to delegate.

26. Team Working

27. 2012 Q5c – 8 marks Discuss the advantages and disadvantages to an individual of working as part of a team.

28. 2011 Q5c – 8 marks Discuss reasons why some teams are more effective than others.

29. 2010 Q4d – 6 marks Describe 3 features of an effective team.

30. 2009 CS Q5 – 6 marks Discuss the features of an effective team.

31. 2007 Q2b – 8 marks Discuss the benefits to the individual and the organisation of effective teamworking.

32. 2006 Q3a – 2 marks Outline 2 features of an effective team.

33. SQP CS Q4 – 6 marks Discuss the benefits of effective team working to an organisation.

34. Types of Team Leaders

35. 2010 Q1c – 4 marks Outline 4 benefits of good leadership.

36. 2008 CS Q1 – 4 marks In addition to “good people skills”, outline 4 leadership skills you would expect to see in an effective leader.

37. 2008 CS Q2 – 6 marks Describe 3 ways in which a team may be affected by poor leadership.

38. 2007 Q2a – 4 marks “Successful teams need effective leaders.” Outline 4 qualities of an effective leader.

39. SQP Q1c – 8 marks “Successful homeworking depends on effective time and task management strategies.” Discuss.

40. Higher Administration Administration Services Outcome 1 Past Paper Questions