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Higher Administration

Higher Administration. Administrative Services Outcome 2. Work Practices. New Working Practices. We now live in a 24/7 society . 9-5 pm hours have been replaced with a variety of different forms of working Working from different locations (home, office, café etc )

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Higher Administration

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  1. Higher Administration Administrative Services Outcome 2

  2. Work Practices

  3. New Working Practices • We now live in a 24/7 society. • 9-5 pm hours have been replaced with a variety of different forms of working • Working from different locations (home, office, café etc) • Some tasks are outsourced to other organisations.

  4. Examples of Work Patterns…

  5. Impact on the Employer

  6. Impact on the Employer

  7. Career Breaks • The aim of a career break is to retain a valued and competent employee and allow them to have an agreed period of time off. • Can range from 6 months to 5 years. • Some retraining may be offered before the return to work. • Non-paid leave may also be offered to parents during the long summer holidays.

  8. Working Contracts • Part-time – permanent or temporary • Full-time – permanent or temporary • Temporary contracts – for an indefinite period of time • Fixed-term contracts – will have a fixed start and end date

  9. Outsourcing • Work is contracted out either to gain services more cheaply and cost-effectively (eg cleaning, security or catering) or for specialist services (eg payroll or call centres)

  10. Flexible Working… Employers use the flexibility of contracts to cover periods of boom, slump and holidays in the most efficient and effective way. It is unusual for an employee to serve 25 years or more in a single organisation, as full-time permanent contracts are increasingly rare.

  11. Flexible Working – The Benefits • Improved work-life balance • Increased productivity • Improved moraleand motivation • Reduction in stress • Workforce feel ‘refreshed’

  12. Internet Research Visit the Flexibility website to find out more about options for flexible working.

  13. Employment Rights Visit the websites of these organisations: • BERR– to find out about the rights of part-time workers • ACAS – to find out about the rights of fixed-term employees. • WorkSMART – for more about workers’ rights.

  14. Career Breaks: Your Rights Investigate what rights an employee has while on a career break.

  15. Contracts of Employment

  16. The Contract The Employment Rights Act 1996 states that an employee must receive a written contract of employment within 8 weeks of starting work. Itemised pay-slips; rights regarding working on a Sunday and maternity/paternity leave and the termination of employment are also covered.

  17. Implied Terms in a Contract • Some terms of employment may not be written down but are implied by law or by custom and practice • An example traditionally finishing at midday on Christmas Eve. • For further background see Tutor2U.

  18. Quick Quiz Questions 1

  19. Internet Research • Gov.uk is a new website combining various other government websites. • Search for procedures to be followed when disciplining employees.

  20. The Work Environment

  21. The Changing Work Environment • Touchdown Area • Chill-Out Areas • Public Transport (Promotion) • Digitisation of paperwork • Move to open-plan offices

  22. Office Layout Poorly designed layout will disrupt the efficiency of workflow. eg you should not need to walk from one end of the building to another to collect a printout.

  23. Sick Building Syndrome Employees who work in large open plan office environments sometimes complain of illnesses such as: • headaches • sore throats • tiredness which they believe are associated with the building that they work in.

  24. Open Plan Offices

  25. Cellular Offices

  26. Google’s London Office • Visit this website to view photographs and a short video. • The BBC News website also has a short article and video.

  27. Internet Research • Use the Internet to find out more about sick building syndrome. • Make notes about the syndrome, and find out how organisations can arrange the work environment to prevent it.

  28. Office Ergonomics • Fitting the workspace environment and the employee together in the best way to prevent physical and mental health problems. • Increasing musculoskeletal disorders: • Carpal tunnel syndrome • RSI • Back injuries • Neck and Shoulder pain

  29. Office Ergonomics Creating a feeling of well-being: • The right type of furniture • Equipment • Lighting • Ventilation • Décor • Pictures • Plants • Personal possessions

  30. Examples of Ergonomics in Practice • Dull or dark colours can be demotivating. • Blue, Lemon and Green – restful and have a positive effect on morale and motivation. • Noise – can add to stress levels.

  31. Internet Research • Visit the Open Ergonomics website for more information on the importance of ergonomics in the workplace. • Note: this website is no longer live on the internet – make use of the WayBack Machine (Internet Archive). www.tinyurl.com/safeoffice

  32. Internet Research • Further advice can be found here.

  33. Organisational and Legal Requirements

  34. Health and Safety Legislation You need to know about the following: • Health and Safety (First Aid) Regulations 1981 • Workplace (Health, Safety and Welfare) Regulations 1992 • The Health and Safety (Display Screen Equipment) Regulations 1992 • Fire Precautions (Workplace) (Amendment) Regulations 1999

  35. General Health and Safety • The work environment must meet minimum standards in terms of heat/light/first aid provision. • Employers have a responsibility for carrying out regular risk assessments of activities • Employees must take reasonable care of themselves and others • Employees have a responsibility to take all reasonable care in the use of equipment, reporting hazards, wearing protective clothing, reporting hazards and accidents

  36. The Health and Safety Executive • Enter and inspect premises – sometimes unannounced. • Issue improvement notices and provide advice. • Question and interview people and give warnings. • Shut down premises. • Fine or prosecute when necessary.

  37. Informing Employees of their Duties and Responsibilities • Induction training • Company Intranet • Noticeboards/Posters • Staff Development Training • Newsletters • DVDs, Videos, LCD Screens • Staff Meeting • Quizes on a VLE

  38. Disciplinary Procedures Depending on the seriousness of the breach of Health and Safety Legislation: • A verbal warning • A written warning • Suspension • Fine • Dismissal • Criminal or civil prosecution • Apart from this, the employee may harm themselves or others • The organisation may be found guilty of failing to support or train staff.

  39. Internet Research • Visit the Health and Safety Executive. • This website has lots of very useful information and is an excellent way of keeping up to date with the changes in legislation. • Follow the links to find out what procedures need to be followed to report an incident at work. What does RIDDOR stand for? Also follow the link to find out what your rights and responsibilities as a worker are. Take notes.

  40. Extended Response Questions

  41. Higher Administration Administrative Services Outcome 2 Past Paper Questions

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