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Higher Administration

Higher Administration. Information Technology for Management Outcome 1 Past Paper Questions. What is Information?. 2010 Q3b – 8 marks. Discuss the information required to make effective decisions. Sources of Information. 2013 Q2c – 8 marks.

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Higher Administration

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  1. Higher Administration Information Technology for Management Outcome 1 Past Paper Questions

  2. What is Information?

  3. 2010 Q3b – 8 marks Discuss the information required to make effective decisions.

  4. Sources of Information

  5. 2013 Q2c – 8 marks Discuss the advantages and disadvantages of using the Internet as a source of business information.

  6. 2010 Q5c – 8 marks Discuss the use of the Internet as a source of business information.

  7. 2009 Q3d – 4 marks Compare web-based and paper-based sources of information in the organisation of a business trip.

  8. 2009 Q5d – 4 marks Compare the use of a database and a spreadsheet for storing and analysing information.

  9. 2006 CS Q2 – 6 marks Describe and justify 2 methods of market research to ensure that an organisation is meeting customer expectations.

  10. SQP Q3b – 6 marks An organisation gathers customer information from its e-commerce site. Describe the benefits of gathering information from this source.

  11. Types of Information

  12. 2013 Q5c – 8 marks Discuss the strengths and weaknesses of primary and secondary information.

  13. 2012 Q3d – 2 marks Justify the need for both qualitative and quantitative information.

  14. 2011 Q5a – 4 marks Primary information is gathered first-hand by an organisation. Outline strengths and weaknesses of this type of information.

  15. 2011 Q5b – 4 marks Describe 2 ways in which quantitative information can be presented.

  16. 2008 Q4b – 6 marks Describe 3 types of information used by an organisationwhen making decisions.

  17. Features of Good Information

  18. 2006 Q2a – 4 marks Outline 4 features of good information.

  19. 2006 Q2b – 6 marks Discuss the need for collecting both qualitative and quantitative information when analysing customer satisfaction.

  20. Types of Decision Making

  21. 2012 Q4b – 3 marks Justify the decision to introduce an e-commerce facility.

  22. 2011 Q1a – 4 marks A company has made the decision to set up an e-commerce facility on their website. Outline the operational decisions which will now have to be made.

  23. 2010 Q3a – 3 marks Outline 3 features of an operational decision.

  24. 2008 Q4a – 4 marks Describe 2 long-term implications to the organisation of using poor quality information.

  25. 2007 CS Q3 – 2 marks Following the huge investment in on-line banking it has been found that 73% of existing customers are unwilling to use the service. The decision has been taken to invest in hardware and software to ensure security of data. State which level of decision-making this refers to and justify your answer.

  26. 2007 Q2c – 4 marks (2/2) • Identify one example of both quantitative and qualitative information gathered in order to improve customer services. • Justify the need for both quantitative and qualitative information.

  27. Higher Administration Information Technology for Management Outcome 1 Past Paper Questions

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