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Unified Communications

Unified Communications. Robin Denton robind@microsoft.com Unified Communications Specialist. Unified Communications – A Definition.

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Unified Communications

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  1. Unified Communications Robin Denton robind@microsoft.com Unified Communications Specialist

  2. Unified Communications – A Definition An evolving communications technology architecture which automates and unifies all forms of human and device communications in context, and with a common experience. Its purpose is to optimize business processes and enhance human communications by reducing latency, managing flows, and eliminating device and media dependencies. Gartner states "The largest single value of UC is its ability to reduce "human latency" in business processes."

  3. Video – Devil Wears Prada Simplify Working Together

  4. Key Business Challenges • PROPERTY • Large number of properties • High property costs • Not fit for purpose • STAFF • Inefficient use of property • Administrative overheads • Tied to the desk • Need to improve citizen focus

  5. Mobility and Collaboration Helping to make Government employees more productive • Rationalise office space and reduce costs • Improve work-life balance for employees • Reduce unnecessary travel and carbon emissions • Enable employees in different government agencies to work together effectively Improve Customer Service Ease of Access Information, Anywhere, Any Device Improve Productivity

  6. Today’s Business EnvironmentWhat customers are telling us • PCs are disconnected from communications tools • Hard to transfer data between PC and other devices • No integration between devices and PC applications • Time-consuming to transition from PC to other devices • Communications tools don’t work well together • Multiple directories are inconvenient • Switching between tools is awkward • PC and phone are not integrated • Can’t access data from many locations and devices • Phone • Web browser • Mobile device

  7. Microsoft’s Investment ThemesUnified Communications end-user experience • Communicate from inside applications • Rich presence throughout Microsoft Office applications • Ability to find right person and use right mode • Shared context and content • Integrated communications tools • Integrated e-mail, presence, IM, voice, video • Seamless transitions between modes • Wide range of devices • Anywhere access • From any telephone • From any Web browser • From Windows Mobile devices

  8. Demo Time!

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