Innovation to reduce c osts and improve e fficiency

1. Innovationto reduce costs and improve efficiency

2. Your Facilitator Today Mark Fitzmaurice Director and Master Trainer Over 20 years Dale Carnegie Training 80 countries 97 years, since 1912 7,000,000 people taken our programmes

3. Agenda Why is Innovation Important in 2011 ? What is the challenge ? Thinking Process for Innovation Getting buy in

4. Why do we need Innovation in 2011?

6. What’s the Challenge?

7. David MacLeod and Nita Clarke were commissioned by the Department for Business (BIS) to take an in-depth look at employee engagement and to report on its potential benefits for organisations and employees.

8. 59% of engaged employees say that their job brings out their most creative ideas, against only 3% of disengaged employees

10. Deferred judgment Judicial Decision making Brainstorming Follows green-light Focus on quantity Focus on quality Idea fluency The Thinking Mechanism Green-Light Thinking Red-Light Thinking The Key: Always Separate Them!

11. Great Ideas

12. Visualisation Picturing the “Should Be” (ideal future) Fact finding Determining the “As Is” (data gathering / current state) Problem/OFI finding Identifying & prioritizing problems or opportunities Idea finding Green-Light thinking for ideas “Brainstorming” Solution finding Red-light thinking to determine the best solution / approach Acceptance finding Gaining approval and support Implementation Putting solutions into action “Execution” Follow-up Monitoring implementation Evaluation Identifying and assessing end results The 9-Step Innovation Process Product Service Company

13. Let’s Practice!

14. Our Mission To make the 2012 Olympics the best ever

15. Visualisation Picturing the “Should Be” (ideal future) Fact finding Determining the “As Is” (data gathering / current state) Problem/OFI finding Identifying & prioritizing problems or opportunities Idea finding Green-Light thinking for ideas “Brainstorming” Solution finding Red-light thinking to determine the best solution / approach Acceptance finding Gaining approval and support Implementation Putting solutions into action “Execution” Follow-up Monitoring implementation Evaluation Identifying and assessing end results The 9-Step Innovation Process Product Service Company

16. Visualisation Picturing the “Should Be” (ideal future) Fact finding Determining the “As Is” (data gathering / current state) Problem/OFI finding Identifying & prioritizing problems or opportunities Idea finding Green-Light thinking for ideas “Brainstorming” Solution finding Red-light thinking to determine the best solution / approach Acceptance finding Gaining approval and support Implementation Putting solutions into action “Execution” Follow-up Monitoring implementation Evaluation Identifying and assessing end results The 9-Step Innovation Process Product Service Company

17. Gain Approval and Support

18. Principle 8: Talk in terms of their interests Principle 16: Let the other person feel the idea is theirs Principle 19: Dramatise your ideas

20. Innovationto reduce costs and improve efficiency