Maternal Health IVR Solution - Changing the World with Techno Brain

1. Welcome Connected Together - Changing The World

2. Housekeeping • Please mute your lines: “*6” to minimize background noise • We will take questions throughout the presentation. • To pose questions just use the WebEx chat window, ‘raise your hand’ our unmute and jump in. • Look for a follow-up email with link to recording and webinar collateral http://cloudportal.nethope.org/webinars/ • Follow-up questions:Clint Cuny -clint.cuny@technobrainltd.com LakshmanManickam- lakshman@technobrainbpo.com Fredrik Winsnes - fredrik.winsnes@nethope.org Connected Together - Changing The World

3. A CMMI Level 3 & ISO 9001: 2008 Certified Company Techno Brain Solution Offerings for NetHope Maternal Health Care Solution (To Utilize ICT Enabled Services like IVR, Help Lines & Mobile Apps to enhance health services across the Country) www.technobraingroup.com

4. The Case for Aid • About 800 women die from pregnancy- or childbirth-related complications around the world every day. • In 2010, 287 000 women died during and following pregnancy and childbirth • Almost all of these deaths occurred in low-resource settings, and most could have been prevented. • Between 1990 and 2010, the global maternal mortality ratio (i.e. the number of maternal deaths per 100 000 live births) declined by only 3.1% per year, far from the annual decline of 5.5% required to achieve MDG5. • The high number of maternal deaths in some areas of the world reflects inequities in access to health services, and highlights the gap between rich and poor. • Almost all maternal deaths (99%) occur in developing countries. • More than half of these deaths occur in sub-Saharan Africa Connected Together - Changing The World

5. Techno Brain’s Solutions • ICT for Development • MEsure- PM&E • Maternal Health IVR- Health Management • SecuRegister- Beneficiary Identity Management & Tracking • MSecured- Child & Women Rights & Protection Case Management • Operations • Inspire HRM- HR & Payroll • Integrated Financial Management • Microsoft, Oracle, SAP • Time Sheet Management • Vehicle Management • Infrastructure • Managed Services • ICT Infrastructure Deployment • Cloud Computing • Office 365 Applying Technology for International Development Connected Together - Changing The World

6. Techno Brain’s Market Presence Global Presence • Founded in Tanzania in 1997 • Corporate Headquarters: Nairobi, Kenya • 1100+ Employees • Growth: 50% YOY, 18 Countries in 16 Years Current Operations: 19 New Expansions: 13 Ethiopia, Uganda, Kenya, Tanzania, Rwanda, Zambia, Malawi, Nigeria, South Sudan, Zimbabwe, Ghana, Mozambique, Lesotho, Swaziland, South Africa, UAE, India, USA, UK Angola, Burundi, Botswana, Cambodia, Congo, Lao PDR , Mali, Myanmar, Niger, Senegal, Ivory Coast, Togo, Benin Connected Together - Changing The World

7. Maternal Health IVR Solution • Cloud Based • Subscription, hosted or license model • Features inbound, outbound & emergency calling • Requires only inexpensive mobile telephones • Web access • Provides flexible reporting for M&E & donor reporting • Is the basis for other health services management and reporting • Chronic disease • HIV • Malaria Connected Together - Changing The World

8. Current Methods to reach Pregnant Women • Challenges using Community Workers, NGO Field Reps or Mid-Wives: • Large Field Cost • Availability of Field Staff or Mid Wives round the Clock • Issues of Sustainability, etc. • Challenges using SMS Technology: • Availability of Phone • Language Constraints (misperception) • Unable to measure impact • Additional investment on field as well, etc. • What it does ? • Reminds • Reports • Connects • Responds • Why this ? • Transfer Information • Creates Awareness • Saves Lives • Advantages • Can reach the ones with Phone • Low Field Cost • Centralized Real Time Data Available Connected Together - Changing The World

9. Registration to MIVR System Field Officer Mobile App. Mobile IVR System Mobile IVR Portal Mid Wives Using her Mobile IVR System Validate Information - Capture Medical History - Confirm Registration ((backend team to confirm registration) • Collect User Information • Personal Information • Health Status ID Generated: - Unique Identification ID generated and shared Connected Together - Changing The World

10. The IVR Process – Outbound System dials out to reach Customer (3 instance every day till reach) Initiates IVR • Listen to my messages • Emergency • Enquiry • Basic Services (optional) • Health Update of a • Maternal Women COLLECT SURVEY DATA thru KEY WORDS & NUM BER OPTIONS Record Entry with Timestamp & Initiate SMS (if required) Connected Together - Changing The World

11. The IVR Options • Listen to my messages • Current week (Repeat) • Previous week • Next week • Record a message • Raise assistance request • Retry Survey • Emergency (Auto SMS option) • Enquiry • About Maternal Health Care • How to check if you are pregnant ? • If pregnant, what next ? • Post Maternal Information • How to save Money in pregnancy ? NHIF • Message to NHIF for instant communication • Registration of fresh request • Basic Services (optional) • Disease based information • Symptoms & Signs based information • About HIV health care • Health Update of a Maternal Women • Update her attendance to Health Care Clinic • Update her current history Connected Together - Changing The World

12. Call on Emergency – IVR Process Emergency • Benefits: • Integrated Voice Response System, hence understandable to all • Not language dependent • Easily customizable by an IT administrator at any moment • Real Time Data Availability • Basic M&E Reports with real time access • Tool able to collect feedback from the resources • Data helps in policy making in the long terms • Can also be used for Chronicle Diseases, HIV Aids Awareness, Antenatal Care & Vaccination alerts, etc. Multiple Layers of Human Support (Inter Communicated Network) Connected Together - Changing The World

13. Maternal Health IVR subscriptions Connected Together - Changing The World

14. Q & A Connected Together - Changing The World

15. Lakshman Manickam Lakshman@technobrainltd.com +254 733 900 963 Clint Cuny Clint.cuny@technobrainltd.com +1 302 893 0609 (m) 888 875 0554 http://technobraingroup.com Connected Together - Changing The World