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TABLET media , Inc.

Since 2001 a leader in mobile communications for vertical industries. TABLET media , Inc. Alessandro Gatti TABLET media , Inc. 3035 Scott Street San Francisco, CA 94123 +1 (415) 567-8100 x202 alexg@tabletmedia.com. Some success stories. Top markets (not in order): Hospitality

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TABLET media , Inc.

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  1. Since 2001 a leader in mobile communications for vertical industries TABLETmedia, Inc. Alessandro Gatti TABLETmedia, Inc. 3035 Scott Street San Francisco, CA 94123+1 (415) 567-8100 x202 alexg@tabletmedia.com

  2. 21/1/2014 Some success stories • Top markets (not in order): • Hospitality • Manufacturing / Warehousing • Education / Transportation • Chemical / Energy Plants • Public Utilities • Health care • 13-years track record • Started by selling core technology to cellular operators and device manufacturers • Working with 600+ channel partners • Over 750 MOTOTRBO deployments

  3. MOTOTRBO™ product line 31/1/2014 Windows 8! Task-specific solutions • text@trbo™: text/email gateway middleware • Simplest, lightest and most affordable enabler for hospitality and other applications • text@trboPlus™: text/email gateway middleware for Connect Plus • Enabler of hospitality and other work order management applications • phone@trbo™: telephone interconnect • Single slot, single line, no options board, phone patch on steroids with recording • eztracker@trbo™: entry level fleet tracking and messaging • Simplest, lightest and most affordable GPS tracking, text messaging and logging • webtracker@trbo: web-based AVL tracking • Advanced GPS system for any network • For everything else… • iTalkie™ solution: dispatch and interoperability • Scalable MOTOTRBO™ distributed dispatch for voice, text, AVL, and other services • Converge radios, phones, SCADA, PCs and mobile computers (e.g. Motorola/Symbol) • Top of the line audio • iTalkie/MT remote messaging client runs on PC (e.g. tablet)

  4. 41/1/2014 iTalkie™ solution: overview What can I do with iTalkie™? Bridge users • 2-way radios • Dispatchers • PC users • Mobile computers (WiFi) • Telephone Enable services • dispatch voice calls: half-duplex + full-duplex [mobile/fixed computers] • dispatch text messages • GPS-based radio assets location: track, record and playback • Half-duplex phone interconnect • Email gateway / SCADA / text alerts support • Log (record) voice calls and text messages • What is it? • Software solution that runs on PCs and mobile computers • iTalkie™/RG radio gateway runs on a PC connected to a MOTOTRBO™ radio • iTalkie™/DS dispatch console runs on a PC • Cross-platform iTalkie™ clients for Windows Mobile, WinCE and XP/7 • iTalkie/MT remote messaging client runs on PC (e.g. tablet) • iTalkie™/PA gateway to analog overhead paging system runs on a PC Benefits • Make MOTOTRBO radios part of a solution • Scalable serverless architecture optimized for WLANs • Seamless growth path to more features • Affordable

  5. iTalkie™: common features Serverless architecture Zero setup with no static IP addresses All components are self-discovered Built-in reliability: no single point of failure Top of the line audio experience Low-latency: key up in a fraction of a second, not seconds HD quality: 16KHz sampling (vs. 8KHz or 11KHz) DSP: error concealment, noise reduction, AGC, etc. Secure communications 128-bit encryption between all components Lowest IP network load Optimized for WiFi LANs: works when VoIP doesn’t 2.5KB/s/call (per feed, not endpoint!) + protocol optimization Unicast + multicast (easiest to deploy and NAT-friendliest) 51/1/2014

  6. Applicable vertical markets • Warehousing / manufacturing • Bridge radios to WiFi-enabled scanning mobile computers • Retail • Customers at micro kiosks to salesmen on radios to warehouse on scanners • Hospitality • Middleware for (HotSOS, etc.) hospitality applications • Health care • First responders, nursecall, mobile users • Education / transportation • School districts: buses, classroom emergency systems • Public utilities • Voice/text dispatch, alarm text notifications • Chemical plants • SCADA, alarm text notifications • Rural public safety • Location, voice and text dispatch 61/1/2014

  7. iTalkie™ solution: future-proof Automated text alert notifications • Customizable SCADA plug-ins • TAP/COMP2 over serial/network • route to any destination Examples: • Nursecall • Manufacturing equipment / PLC 4 walls (LAN + WLAN)‏ • iTalkie™ dispatch console and thin clients: • Serverless architecture: optimized to reduce network load • private and group calls + text • 1:1 full-duplex voice intercom • remote radio kill / dekey / monitor, etc. • Fleet management (GPS) RF network • iTalkie™/RG radio gateway: • Phone interconnect • iTalkie™/RG radio gateway: • Phone interconnect • Text alert notifications • iTalkie™/RG radio gateway: • Phone interconnect • Text alert notifications • Text email gateway • iTalkie™/RG radio gateway: • Phone interconnect • Text alert notifications • Text email gateway • Voice and text to/from mobile radios and PCs • GPS (optional revert channels) • Calls and text recording + logging iTalkie™/PA gateway: Send a call to PA system Email gateway • SMTP/POP3, message queue, etc. Examples: • alerts from fire alarms • reach cellphones via SMS • emergency or dispatch - Work order management (hospitality) Corporate PBX interconnect • half-duplex: 1 line, 1 channel • group and private calls Examples: • pre-programmed 911 radio button • night security guard Internet‏ email 71/1/2014

  8. iTalkie™/DS: voice • ARS-based active presence • Voice: • Private and group calls • Full-duplex (intercom) IP calls • All-call and All-text (system-wide) • Last call replay • Caller-ID interactive history • Select/unselect and cross-mute • Unlimited simultaneous calls • L+R mixer and mute • Multi-talkgroup per control station • To make a call: • Select ’n’ hold on an item (Grp/Pvt) • For selected item: • F3 = private call • F4 = group call (global) • L+R footswitch • BuddyMic (Game Button1) PTT Groups notation: Green = selected Red = transmitting/receiving [..] = cross-muted 81/1/2014

  9. iTalkie™/DS: text, emergency, rem ctrl • Text: • Private, group and AllText • Caller-ID interactive history • Reply • Forward to online SUs • Remote radio control: • Monitor • Check • Disable • Alert • Dekey • Emergency: • display / text / alert sound • map focuses on flashing icon • Signal external horns/lights • Email alert (*) • Phone call (*) • Gateway (control station) control: • Radio activity indication • Channel change 91/1/2014

  10. iTalkie™/DS: GPS and admin • GPS-based radio location: • Maps: • Google Maps (w/ traffic) • Google Earth • webtracker@trbo • Maps window: • Integrated in app • Separate window • Immediate location fix • Center on selected subscriber • Emergency center and flash • Logging and playback (CVS) • Maps exportable to web server • Administrative options • limit operator interaction 101/1/2014

  11. iTalkie™/DS: other • Very intuitive interface • Seamless radio and computers operation • Unlimited users and control stations • Unlimited distributed dispatchers • Multiple (unlimited) simultaneous calls playback • HD voice quality (16KHz, 16bit) • Secure w/ 128-bit encryption • Network load optimized by throughput, not just bandwidth: • Bandwidth: 20Kbps (2.5Kbytes/sec), independent of # endpoints • Throughput: 30+ simultaneous calls for WiFi access point !!! (vs. 3-4 VoIP calls) • Multi-monitor support • Support USB mic and footswitch / configurable keyboard mapping (F3+F4) 111/1/2014

  12. iTalkie™ client: serverless PTT, VoIP, text • Target users: • Manufacturing, warehousing, transportation, education • Features: • Zero-setup serverless and real-time calls • Group/private calls and text, presence-driven phone calling • Most complete verticals feature set • Secure (128bit encrypted) • Minimal WLAN network load: works when VoIP doesn’t • Cross platform: PCs and over 70 mobile computers • Excellent audio quality • Benefits: • Powerful and easy to use dispatch • Voice make IT friendly! Answer to immediate voice requirements of businesses worldwide 121/1/2014

  13. iTalkie™ client: screenshots Press for group call (toggle action). Use F4 for PTT action (key can be re-mapped) Talkgroup selected for call Scroll to change talkgroup List of individual radios Selected radios: Right-click to send private text Press+hold (PTT) for private call VU meter for call and playback Status window Main screen items Group call Rx/Tx highlight Private call Rx/Tx highlight 131/1/2014

  14. iTalkie™ client: screenshots Change channel on gateway: “[...]” indicates selected channel Multiple gateway control Text messages (history retained) + displays to/from 141/1/2014

  15. iTalkie™/MT: remote messaging terminal • Remote messaging client • Bi-directional text • Pre-defined messages for status updates • Customizable UI and operation • Report back from RS232, USB (fuel, battery, oil, etc.) • iTalkie™/RG • eztracker@trbo • text@trbo MOTOTRBO network Dispatch/server equipment (example) Vehicle equipment 151/1/2014

  16. iTalkie™/RG: advanced radio gateway Multifunctional gateway between MOTOTRBO radios and IP services • Supports one voice and up to two data revert control stations Standalone capabilities • HD call recording (16KHz, 16 bit) • Powerful programmable text routing • SCADA text messaging (RS-232, TCP) in TAP, COMP2 formats • GPS export to webtracker@trbo, CES Wireless PowerTRACK-3 and Transloc • Email gateway: hospitality (HotSOS, Starguest, etc.) apps compliant (*) • Telephone interconnect (see phone@trbo) (*) • Emergency notifications to email, telephone and dispatch Distributed capabilities • Voice + data gateway for iTalkie/DS console and iTalkie/PC thin client • Share emails with multiple gateways • Advanced call routing and filtering • Pre-defined cross patching (*): optional module – requires special software code to unlock function 161/1/2014

  17. iTalkie™/RG: screenshot 171/1/2014

  18. iTalkie™: virtual dispatch (radio sharing) Unlimited dispatchers, client, sites and gateways! 181/1/2014

  19. iTalkie™: group call routing No need to change radio channels! Console, PC client or mobile client • CS display as being on channel 4 Groups defined: • Maintenance (ID=101) • Security (ID=234) • engineering (ID=377) iTalkie/RG radio gateway • default IP channel = 4 • default group contact ID = 101 Talkgroup 101 Talkgroup 234 Talkgroup 377 • “Route To radio”=OFF, filtering “allow any talkgroup”=ON • calls to maintenance are routed to talkgroup 101 • security and maintenance call are not routed to radios • “Route To radio”=ON, filter “allow any talkgroup”=ON • calls to maintenance are routed to talkgroup 101 • calls to security are routed to talkgroup 234 • calls to engineering are routed to talkgroup 377 • “Route To radio”=ON, filter “allow any talkgroup”=OFF, security un-checked • calls to maintenance are routed to talkgroup 101 • calls to security are not routed to radios • calls to engineering are routed to talkgroup 377 With mutiple gateways, routing allows calls to reach one or more gateways (e.g. AllCall, or same group in different sites) In reverse, calls from different radio groups can be routed to different groups on the console or a single group (see RX list) Also, calls from radios can reach via IP other radios in other gateways (e.g. different site) 191/1/2014

  20. iTalkie™: distributed email LAN (local) LAN (remote) WAN (internet) email server iTalkie/RG w/ email gateway iTalkie/RG iTalkie/RG w/ (optional) phone interconnect iTalkie/RG Incoming: • inbound email is broadcast to all gateways as a text message • gateways receive the text and place it on a queue for forwarding to the subscriber • when the subscriber acknowledges receipt of the text, the gateway notifies all other gateways • upon receipt notification the other remove the text from the queue Outbound: • when a gateway receives a text it broadcasts it • the gateway with the email gateway receives the text and forwards it as an email 201/1/2014

  21. iTalkie™: in- and out-premise 211/1/2014

  22. iTalkie™: redundant multi-site security 221/1/2014

  23. iTalkie™/RG: static cross patch 231/1/2014

  24. iTalkie™: the complete solution • unlimited gateways • unlimited positions • multi-site mobile client dispatch console PC client dispatch console dispatch console LAN (local) LAN (remote) WAN (internet) PBX email server radio gateway radio gateway radio gateway radio gateways (2 per rackmount) webtracker@trbo web-based GPS/AVL server Mobile Data Terminal 241/1/2014

  25. Support, support, support! 251/1/2014 • Sales support (phone, email, webinar): • Per-opportunity detailed quotes plus initial system analysis / recommendation • Joint remote customer phone calls / meetings (IT, management, etc.) • Assistance with RFIs / RFPs / RFQs • Prices disclosed to dealers only – no SRP • Technical support (phone, email, Skype, Teamviewer / LogMeIn): • Fast turnaround time: typically intra-day, often immediate • Remote configuration assistance • Professional services (e.g. customizations) available • Training: • Sales training via webinars • Fully-featured dealer demos • Hands-on remote technical training lab

  26. It’s all about the pre-sale! Think of data upfront: later on requires re-programming of all subscribers + new equipment Detail all components of the entire system – when in doubt call for questions!!! Data has lots of value but needs more TLC: high system load = more busies Control stations: Data only use XPR4350 low power (1-2W) Voice + data use XPR4550 low power (1-2W) Use external or magmount antennas with 15+ ft separation from radio Keep radio 4ft away from anything digital (PCs, CAT-5 cable, etc.) When using customer PCs recommend new / clean PCs – avoid possible conflicts When using email avoid using customer’s Exchange servers: Google Apps/GoDaddy Suggest Capacity Plus whenever possible – use conventional with caution New 3rd party app? We’ll support it, sometimes at no cost, but get technical contact Best practices 261/1/2014

  27. Verticals segmentation 271/1/2014

  28. Summary • iTalkie solution: true Swiss-army knife for any vertical • One stop shop for most requirements • Upgrade as needed • Turnkey system to ease deployments • Custom development 281/1/2014

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