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Malinda Silva Manager of Client and Clinical Services

Malinda Silva Manager of Client and Clinical Services. How We Help. Selected a company to partner with CareATC If the patient is using the service more than ordinary, our partner would work with us to get them into the clinic NISD would have the advantage of volume discounts . What It Has.

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Malinda Silva Manager of Client and Clinical Services

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  1. Malinda SilvaManager of Client and Clinical Services

  2. How We Help Selected a company to partner with CareATC If the patient is using the service more than ordinary, our partner would work with us to get them into the clinic NISD would have the advantage of volume discounts

  3. What It Has 24x7x365 on-demand access to convenient care A network of highly qualified, state licensed and board certified physicians Available by telephone & video conferencing

  4. What It Has Personal Health Manager Prescriptions for non-controlled substances when appropriate Health reference, symptom checker & educational library It’s private, secure & confidential

  5. 24/7 Integrated Health Center Onsite Medical Trained Health Service Call Center 100% healthcare industry focus Trained to express empathy and patience Answer member health questions Take personal health histories Triage to nurses and doctors Multi-lingual and TDD enabled

  6. How It Works By Phone Step 1: Call Toll Free The patient calls the toll-free hotline that’s available 24/7 Step 2: Speak with a Care Coordinator A care coordinator evaluates the patient to determine if telehealth is appropriate and redirects the patient to the doctor if appropriate** Step 3: Speak with the Doctor Once an available provider is located, the service automatically calls and connects the doctor to the patient ** sometimes the directing the patient to the ER or Urgent Care is necessary if the issue is life or limb threatening

  7. Continuity of Care The employee receives discharge instructions (via patient portal and secure e-mail) Personal Health Record is updated with consultation information Member’s PCP receives consultation history

  8. Network Quality Management Family practice, internal medicine, pediatrics and emergency State licensed, board-certified, and credentialed physicians Adhere to highest quality standards of NCQA and URAC guidelines Background checks with primary source verification Average 15 years experience Malpractice insurance and digitally archived information Specialized training in communication and diagnosing patients over the phone

  9. Getting Access to Care Common Conditions Treated • Acne • Allergies • Bronchitis • Asthma • Cold and Flu • Fever • Gout • Headache • Infections • Joint Aches and Pains • Nausea and Vomiting • Pink Eye • Rashes • Sinus Infection • Sore Throat • Sunburn • Urinary Tract Infections • Pediatric Care • Cold and Flu • Constipation • Ear Infection • Fever • Nausea and Vomiting • Pink Eye

  10. Mobile Engagement All in the palm of your hand Engage from your iPhone, iPad, Windows Mobile & Android Schedule Appointments Complete Medical History Send and Receive secure messages Access to labs & medical files

  11. Additional Provider Effective September 1, 2014 • 20 hours per week • There will be two physicians on staff during peak utilization periods • Funded through district contribution and participant premiums • Ample space for physician • Current support staff can handle demands of additional physician • Focus on treating the whole patient

  12. Questions? Thank you!

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