Client Manager Guide

1. Client Manager Guide skipton.hpdsc.com/main User: Password: Company:

2. Introduction Welcome! Client Manager allows you to view your position, consult individual debtor accounts (where applicable), request payments, and upload schedules of invoices / credit notes. Any amendments made to the sales ledger will be notified to you via the reporting section of Client Manager. Essentially you will be able to see all the relevant information in relation to the sales ledger!

3. Application Navigation Frame Layout The browser is split into 3 sections or frames. Each frame has a specific function. The left hand frame holds the dynamic menu which displays what functions are available to the user. The top frame displays information about the active client account and debtor. The central frame will hold the data that corresponds to the menu option selected. Top Frame – Client / Debtor details Left Frame – dynamic menus Main Frame – holds data content Selecting a Menu To select a menu place the mouse over the item. You will instantly see the menu item highlighted. To activate the option simply click. You should see the mouse pointer change to an hourglass and after a short period of time the requested data will be displayed in the main frame.

4. Connecting to Client Manager Logging Into The System The web addressis www.skipton.hpdsc.com and you will be provided with passwords to access the account. Please keep these passwords confidential – you can amend them as required. You will be prompted to enter your username, password and company ID code (supplied by Skipton Business Finance Limited). The password is case sensitive so remember to type it in exactly as it is specified. Group Availability: Shows the overall position of client accounts that the user has access to. Clicking on a client will select that client to be active. Client Selection: This option returns a list of all client accounts that the user has access to. Clicking on a client will make that client active. Change Password: This option allows the user to change their password for security purposes. Log Off: Signs the user out of the system and takes you back to the homepage.

5. Group Availability After selecting the Group Availability option, a list of client accounts is displayed with summary information showing gross debtor position, disapproved, current account and availability figures. Normally only one account is available, but in some cases multiple accounts are available, mainly for different business types. Select a client account by entering an access password and then clicking the row containing the client.

6. Selecting a Client Account After selecting the Client Selection option you are prompted to select which client account you wish to access. Normally only one account is available, but in some cases multiple accounts are available, mainly for different business types. When selecting a client account you must supply a valid Client Account password in order to gain access to that account (supplied by Skipton Business Finance Limited). Enter the password and click the row that contains the client account to select. If an incorrect password is entered an error message will be displayed. If all is correct you will see the default Client screen.

7. Client Level Options The current client details are specified at the top of the screen. The information displayed is the client name, number, business type, and currency code. The menu items down the left hand of the browser window are loaded dynamically and will include the following options –

8. Status & Ageing The Client Status and ageing shows a snapshot of the current ledger position.

9. Sales Ledger The Client Sales Ledger option shows sales ledger information for your client account indicating assignment of invoice schedules; receipt of payments from your customers etc.

10. Availability The data displayed reflect the available funds usually as at end of business last night. A real-time update of these figures is available via the availability refresh option. Clicking this button will trigger a real-time request for an up-to-date reflection of your available funds.

11. Availability

12. Pre Payments The pre-payment screen allows you to request a payment in real time. You can either request the full amount of available funds or a reduced portion. The default method of payment is BACS with CHAPS available on request and subject to additional fee’s. The Amount and Payment Method fields are displayed. The amount requested cannot exceed the available funds Movements: This option is available to all users. These are now shown on the availability screen upon loading. This section details the most important movements on the account.

13. Top Ten Balances Top ten balances are not available for Invoice Discounting facilities. For Factoring or CHOCS variants this screen displays the top ten debtor account balances for the following: Account; Funding Unapproved; Disputed; Days Overdue. To select which type of top ten you wish to display, place the mouse over one of the top ten balance options (tab) and click. The associated balance information will be loaded. The currently selected tab will be a different style from the other tabs. To load the associated debtor account, click on the row containing the debtor.

14. Analysis Data displayed is a breakdown of the last twelve months. To view a graph of the analysis, click on the heading required. The headings and totals are in a fixed position, so are always visible to the user.

15. Cash Receipts The Client Cash Receipts option is available to all users. The initial screen will display a calendar with dates highlighted which there are cash receipts for and the available currency dropdown box. It will automatically display the cash receipts for the most recent date. Generally, the dates stored will be as of end of business last night. To view the cash receipts for a particular date, click the date on the calendar. The screen will load all the cash receipts found for the date specified. Click on a highlighted date in the calendar to show cash receipts for that date.

16. Mini Client Statement The Mini Client Statement gives you a breakdown of the last two months transactions on the Client Balance; Sales Ledger; Current Account. It is possible to refine the data extracted by supplying a new start date by clicking a day on the calendar. When submitted the system will recalculate the opening balances and display all transactions from the date supplied. Use the scroll bars if the data extends outside of the browser edges.

17. Request Reports This option is available to all users. • Different reports are available depending on the client’s business type. For Factoring facilities you can request the following: • Debtor Index • Age Analysis • Client Statement • Advanced Notice of Disapprovals • Unapproved Items • For Invoice Discounting facilities you can request the following: • Age Analysis • Client Statement • A request for a report can be processed in two ways, depending on the Factor configuration. Either it can be printed at the factor site and mailed to you, or, it can be created electronically and viewed using your browser. See option View Reports.

18. View Reports After requesting a report you can view the actual report created. A list of available reports is displayed allowing you to select one. The selected report can then be displayed in the browser, viewed as an embedded PDF file, or downloaded in PDF format. Note: PDF viewing will require a PDF viewer (Acrobat Reader) viewer to be installed on the user’s machine. Select the format required and then click on the report in the list.

19. View Reports The on screen display of reports uses a paging facility, rather than loading the full report.

20. View Reports The paging facility in this instance will bring back one report page at a time, rather than only a specified number of lines. This enables the user to see the report page by page. N.B. It will be necessary to use the browser scroll bars to view the whole page. Client Report (viewed as ‘Embedded PDF”)

21. View Reports

22. Acknowledgements The Acknowledgements option allows you to verify the status of the real time requests. Each time a real request is made a record is kept. If the Factoring system receives a request then an acknowledgement is returned confirming that it had received the request. This screen is useful as it informs you of any failed requests. For example, you may have requested £10,000.00, but no money has been received. You can verify the Acknowledgements to see if the Factoring system received the request or not. Note: Over time, both the Acknowledged and Unacknowledged request tables will become fuller and fuller. It is advisable to purge down these tables on a regular basis. Highlight the records you wish to clear down and hit the Purge Marked button.

23. Open Item Analysis The Open Item Analysis provides you with a method for enquiring upon the open items across the whole ledger. Enquiries for overdue items, funding disapproved items, disputed items are provided. Each type of enquiry allows the information to be sorted in different ways. The enquiry function allows full information on disputes to be displayed for each disputed item listed. You are able to request a download of the selected information. This generates a file suitable for opening in Excel or for loading into other applications.

24. Open Item Analysis

25. Open Item Analysis It is possible to show extra information pertaining to disputes by using the Show dispute details button. This will return the screen of results but with extra lines below any disputed items – see the screen below for an example. The results returned can be downloaded by the user in CSV (comma separated values) format by using the Download Info button. This file will contain all the results that matched the search criteria, not just a page of results as is displayed on the screen.

26. Open Item Analysis Sample Open Item Analysis Results (download option)

27. Invoice Credit Note Entry You can enter the details of invoices / credit notes to assign to Skipton Business Finance Limited. A file containing all of the entered items is created and is available for transfer and upload. Invoice or Credit Note items are added, one-by-one, until a collection of items is finally built up. If any errors are encountered during entry, for example, entering invalid data in the data column, or omitting mandatory fields - then an error will be displayed on the screen.

28. Invoice Credit Note Summary Once all items have been entered the user can select the summary option to review, correct, add or delete items. To view, delete or change an item you must first select it and then click one of the appropriate action buttons. Once you are happy that all items in the summary screen are correct you can ‘Transmit’ them. A file that conforms to the schedule on tape diskette format will be created ready to be transferred / uploaded into the I-Factor system. Please keep a note of the filename for future reference.

29. Invoice Credit Note Summary

30. Debtor Selection A client account must be opened before a debtor selection can be made. The debtor selection screen allows you to enter search criteria for specific debtors. The selection parameters make use of the wild card symbol % (or *). If no search criteria are entered then all debtors will be returned. To select a debtor click on the row containing the debtor. The debtor details are now displayed in the top frame and the debtor menus are added. A default debtor screen will be loaded.

31. Debtor Status The Debtor Status screen shows the general information about the debtor.

32. Debtor Turnover The screen shows the debtor turnover for the last twelve months.

33. Debtor Ageing This screen displays the Debtor Ageing figures.

34. Open Items For Factoring or CHOCS facilities the Open Item screen shows item allocation, due dates, funding, and highlighted disputed items. Disputed item Funding / Credit disapproval code description.

35. Change Password This option allows a user to change their password for security purposes. The old password should be entered, and the new password must be entered twice.

36. File Upload This facility is used to upload files to the factor. The types of files allowed are defined by the factor, and the user will be required to select the file type, and the file to upload as shown on the screen below.