How To Respond To Apps Feedback

1. How To respond On App Feedbacks

2. There are several great tools for app reputation monitoring. But what to do when we get both positive and negative feedback on social media. Here are few tips through which you will come to know how to respond on two different feedbacks.

3. Positive Feedback Say thank you: Users took their time to share their opinion about your app. You should express your appreciation for this. Ignoring can be seen as uncaring and arrogant. Ask what else you can do: A positive comment is an excellent way to start a conversation about improving your app. You can ask your customers what else you can do to make their experience better. You can use their recommendations in your next app releases.

4. Share positive feedback with your team: Positive feedback is a great motivation for everyone involved in developing a product. Show what exactly makes your users happy about your app. It will encourage your team to produce even better outcomes.

5. Negative feedback Respond Quickly: you have noticed that negative content spread much faster and grabs more attention than positive content. The faster you respond to negative feedback the more people will see that you’re taking care and action of the situation, that is important. You can also reverse the situation if you manage it efficiently and quickly.

6. Never delete negative comments: Deleting negative comments of feedback app can be perceived as covering up an issue or admitting guilt. Instead, respond politely and resolve the complaint whenever possible. Stay positive: It’s a fact that negative feedback can turn into a positive. All you need to do is respond in a transparent and polite manner.

7. Want Your Own Feedback App? Contact Us: Address:Soft Intelligence Data Centre Ltd. Business Central 2 Union Square Darlington DL1 1GL enquires@softinetellengencedatacenter.com http://softintelligencedatacentre.com/contact-us/

8. Thank You!