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Small Business Solutions Unified Office Solutions Module

Small Business Solutions Unified Office Solutions Module. Solutions Module Objectives. This Small Business Solutions Unified Office Module, was developed to help you to: Represent Enterprise Edge Communications Manager within multiple SMB Solution Scenarios

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Small Business Solutions Unified Office Solutions Module

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  1. Small Business SolutionsUnified Office Solutions Module

  2. Solutions Module Objectives • This Small Business Solutions Unified Office Module, was developed to help you to: • Represent Enterprise Edge Communications Manager within multiple SMB Solution Scenarios • Pick the appropriate products from our Robust SBS Portfolio to address specific SMB customer requirements • Begin to create comprehensive and valuable SOLUTIONS for small/medium businesses by leveraging the appropriate elements of the Small Business Solutions Portfolio

  3. Pure IP Customer Requirements Technology Evolution EnterpriseEdge BayStack Norstar Convergence Digital Telephony IP Infrastructure SBS has an unparalleled ‘Portfolio’ of solutions to match a wide variety of existing and evolving SMB customer requirements SBS

  4. Small Business Solutions is delivering ‘NEW’ Leading Edge Networking & Communication Technologies Enterprise Edge Unified Communication Platform New SMB Products In Y2K BayStack Wireless Wireless LAN IP Infrastructure Hub, Routers and Switches BayStack Instant Internet Secure VPN Connectivity

  5. SMALL BUSINESS SOLUTIONS

  6. NorstarSolutions

  7. PSTN BayStack 70 Switch Norstar Small Site Solution Flash Voice Mail Small Business Norstar Telephone Sets Instant Internet 100 2-ISDN Compact ICS

  8. Companion Wireless PSTN Norstar’s Enterprise Branch Solution Norstar Remote Utilities CTI IVR Outlet / Branch of Large Enterprise Desktop Msg. ACD Voice Mail Fax Norstar Data Interface (NDI) 2-T1’s BayStack 450 Switches BayStack ARN Router Modular ICS Norstar Telephone Sets

  9. EE 2.0Solutions

  10. Digital Stations (x16/X32/X64) Enterprise Edge Standalone Site PSTN Analog / Digital Trunks ISP Enterprise Edge can be the complete ‘Voice Solution’ and the ‘Internet Access Device’ for small and medium business via its Integrated IP Services.

  11. Digital Stations (x16/X32) Digital Stations (x16) Enterprise Edge Multi-Site IP Networking Enterprise Edge can ‘Network’ multiple locations together via its Integrated QoS Router Hub PSTN Location A Analog / Digital Trunks T1(56K+) FR/PPP Corporate IP Network Analog / Digital Trunks Analog / Digital Trunks PSTN PSTN T1(56K+) FR/PPP Location C Location B Hub Hub Digital Stations (x16)

  12. Digital Stations ((x64) Digital Stations (X64) Digital Stations (x64) Enterprise Edge & Other Router Networking • Configuration applies for legacy routers • Leverage Existing Data Equipment Investment • Accommodate Proprietary Routing • Support legacy protocols and alternate transmission facilities not supported by the • Enterprise Edge Integrated QoS IP Router • (SNA, SMDS, x.25, BNS, etc.) PSTN Voice Router Corporate Data Network Router Router Voice Voice PSTN PSTN

  13. Digital Stations (x16) Digital Stations (x16) Enterprise Edge Internet Telephony Corporate IP Network • EE VoIP Gateway provides the following: • Basic calls with answer and disconnect supervision • Direct Inward Dial and Direct Outward Dial • Calling Name and Number • H.323 v2 compatibility • Voice Compression • Silence Compression • Quality of Service Monitoring (QMON) • Circuit-switched voice facilities fallback IP IP T1(56K+) FR/PPP EDGE A EDGE B Hub Hub PSTN In this network calls are made between systems over the corporate IP network with fallback to the PSTN when IP trunks are congested or customer set QoS Thresholds are exceeded. Configuration allows for cost savings by using the corporate IP network whenever possible , thereby bypassing PSTN toll charges Note: Enterprise Edge VoIP Gateway requires a keycode

  14. Digital Stations (x16) Enterprise Edge & M1 Internet Telephony Corporate IP Network IP IP IP EDGE B EDGE A Hub Hub Digital Stations (x16) M1 ITG PSTN In this network calls are made between a central Meridian 1 w/ ITG card installed and two smaller sites with Enterprise Edge systems connected via a corporate IP network. The branch locations access the PSTN using IP trunks from the head office This configuration allows for cost savings by consolidating the public access trunks and using the corporate IP network whenever possible , thereby bypassing PSTN toll chargesfor inter-company communication Note: Enterprise Edge VoIP Gateway requires a keycode

  15. SBS brings it all together ... Unified Office Solutions

  16. Unified Office Solutions - A Case Study

  17. A Case Study -- Overview of the company International Engineering Consulting firm - HQ in New York (20 Eng & 25 Admin and Research Specialists)- One Relatively Independent, small office in London (10-15 Engineers)- Planned Regional office in Paris for 10 Engineers.- Lease for Data and Voice CPE Expires within the next 3 months.

  18. PSTN PBX KSU Hubs Printer Hub Internet v.90 Dial Up v.90 Dial Up Printer DATA DATA Engineering Firm Before New York London Expensive Contention Slow

  19. Enterprise Edge Enterprise Edge KSU PBX No Continuity Between Locations Replace PBX / KSU with … A Unified Platform Nortel Networks Solution : SIMPLIFY New York London

  20. CTI CTI Enterprise Edge ACD Enterprise Edge ACD Voice Mail Voice Mail Desktop Msg. Desktop Msg. M7xxx PSTN M7xxx Different Voice APPS & User Interfaces Standardize Customer & Employee Interface Nortel Networks Solution :STANDARDIZE New York London

  21. CTI CTI Enterprise Edge ACD Enterprise Edge ACD Voice Mail Voice Mail Desktop Msg. Desktop Msg. M7xxx PSTN M7xxx BayStack 450 Baystack 450 Stack Hubs Printer Hub LAN Congestion & Slow Performance Replace Hubs with… High Performance IP Infrastructure Give Dedicated Bandwidth Printer DATA DATA Nortel Networks Solution : PERFORMANCE New York London

  22. CTI CTI Enterprise Edge ACD Enterprise Edge ACD Voice Mail Voice Mail Desktop Msg. Desktop Msg. M7xxx PSTN M7xxx BayStack 450 Stack BayStack 450 Intra/ Internet Slow Connection Between Offices Use EE IP Router Nortel Networks Solution : CONNECT New York London

  23. CTI CTI Enterprise Edge ACD Enterprise Edge ACD Voice Mail Voice Mail Desktop Msg. Desktop Msg. M7xxx PSTN M7xxx BayStack 450 Baystack 450 Stack Intra/ Internet Centralized Servers Decentralized Information Central Data Repository @ HQ Nortel Networks Solution : COLLABORATE New York London

  24. CTI CTI Enterprise Edge ACD Enterprise Edge ACD Voice Mail Voice Mail Desktop Msg. Desktop Msg. M7xxx PSTN M7xxx BayStack 450 Baystack 450 Stack Intra/ Internet Centralized Servers HIGH COST OF LONG DISTANCE USE EE VoIP Gateway Nortel Networks Solution : COST SAVINGS New York London

  25. CTI CTI Enterprise Edge ACD Enterprise Edge ACD Voice Mail Voice Mail Desktop Msg. Desktop Msg. M7xxx PSTN M7xxx BayStack 450 Baystack 450 Stack Intra/ Internet Centralized Servers Lack of Mobility Data & Voice Add BayStack Wireless Nortel Networks Solution : MOBILITY New York London

  26. CTI CTI Enterprise Edge ACD Enterprise Edge ACD Voice Mail Voice Mail Desktop Msg. Desktop Msg. M7xxx PSTN M7xxx BayStack 450 Baystack 450 Stack Intra/ Internet Centralized Servers Add BayStack Wireless Baystack Wireless LAN Nortel Networks Solution : MOBILITY New York London

  27. Companion Companion CTI CTI Enterprise Edge ACD Enterprise Edge ACD Voice Mail Voice Mail Desktop Msg. Desktop Msg. M7xxx PSTN M7xxx BayStack 450 Baystack 450 Stack Intra/ Internet Centralized Servers Add Companion Baystack Wireless LAN Nortel Networks Solution : MOBILITY New York London

  28. Companion Companion CTI CTI Enterprise Edge ACD Enterprise Edge ACD Voice Mail Voice Mail Desktop Msg. Desktop Msg. M7xxx PSTN M7xxx BayStack 450 Baystack 450 Stack Intra/ Internet Centralized Servers Concern for Obsolescence Add QoS / Policy Switch Baystack Wireless LAN Nortel Networks Solution : FUTURE New York London

  29. Companion Companion CTI CTI Enterprise Edge ACD Enterprise Edge ACD Voice Mail Voice Mail Desktop Msg. Desktop Msg. M7xxx PSTN M7xxx Policy Switch Policy Switch Intra/ Internet Centralized Servers Add QoS / Policy Switch Baystack Wireless LAN Nortel Networks Solution : POLICY New York London

  30. Companion Companion CTI CTI Enterprise Edge ACD Enterprise Edge ACD Voice Mail Voice Mail Desktop Msg. Desktop Msg. M7xxx PSTN M7xxx Policy Switch Policy Switch Intra/ Internet Centralized Servers I2004 Add IP Phones I2004 Baystack Wireless LAN Nortel Networks Solution : PURE IP New York London

  31. I2004 PARIS I2004 Policy Switch Centralized Servers Policy Switch Company Growth New Location Add Switches Add PARIS Office I2004 Nortel Networks Solution : GROWTH London New York Companion Enterprise Edge M7xxx PSTN M7xxx Intra/ Internet I2004 Baystack Wireless LAN

  32. I2004 PARIS I2004 Policy Switch Centralized Servers Policy Switch Management EE Unified Manager, Optivity NMS Device Manager I2004 Nortel Networks Solution : GROWTH London New York Companion Enterprise Edge M7xxx PSTN M7xxx Intra/ Internet I2004 Baystack Wireless LAN

  33. Nortel Networks Solution : SUMMARY • No Continuity Between Locations • Different Apps & User Interfaces • LAN Congestion • Slow Performance • Slow Connection Between Offices • Decentralized Information • High Cost of Long Distance • Lack of Data & Voice Mobility • Network Management • Concern of Obsolescence • A Unified Platform - EE • Standardize Apps & Interfaces • BayStack IP Infrastructure • Dedicated Bandwidth • EE IP Router • Central Data Repository • EE VoIP Gateway • Wireless LAN & Companion • Unified Manager, Optivity NMS, Device Manager • Nortel Networks Future • Policy Switch • IP Phones • Wireless LAN • VPN & DSL

  34. SBS Future Products Next Generation ProductsPolicy SwitchPure IP Telephony Wireless LANImproved VPN Capabilities

  35. Nortel Networks Policy Switch Overview

  36. What Is Policy Switch? • Stackable switch with L3/L4 packet classification & QoS • L2 forwarding only • Part of Nortel Networks Policy Enabled Network solution • Backwards compatible with Baystack 450 Switches • 24 10/100 ports, 1 MDA port, 1 cascade stack port • Uses the existing Baystack 450 MDAs & cascade stack module

  37. The SBS Communication Manager and Policy Switch Solution EE • The Policy Switch is the IP Infrastructure that will support the IP Enabled Voice/Data applications of Enterprise Edge • Key Elements in the Nortel Networks Policy Enabled Solution • Optivity Policy Server Support • EE and Falcon act as Policy Enforcement Points • The Ability to prioritize traffic such as voice as high , data as low and video as medium • Guaranteed Bandwidth for Mission Critical Application ( ie: Voice, E-Biz Servers) • Ensure Toll Quality Voice on your IP network • Planned support for IP Phones (i2004) • Classify and Prioritize IP traffic based on: • User, IP Device, Department, Applications • Set up prioritization by configuring the: • 802.1p header (layer 2) • MAC Source and/or Destination address (Layer 2) • IP SA/DA or subnet (Layer 3) • TCP/UDP source/destination port, range (Layer 4) • VLAN ID (layer 3/4) Policy Switch Stack i2004 IP Phones

  38. Unified Office Solutions Summary • Nortel Networks SBS Portfolio of Products offers small/medium businesses the most comprehensive set of solutions in the industry. SBS addresses ‘ALL’ the voice and data networking and communication requirements at the small/medium site with this robust product set. • The case study solution discussed in this presentation is applicable to all SMB - small / medium Businesses that have similar requirements and issues.

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