Best Practices in Planning and Stages of ERDMP in Total Oil

1. Safety Culture Value to be shared Best Practices in Planning and Stages of ERDMP in Total Oil ERDMP workshop on 28th Feb - 1st March 2011- Kishor M Dawande

2. ERDMP workshop on 28th Feb - 1st March 2011- Kishor M Dawande

3. Why do we need a Plan? • To be ready at any time with : • Adequate organization • Adequate equipment • Trained Staff ERDMP workshop on 28th Feb - 1st March 2011- Kishor M Dawande

4. Golden Rules • “If you don’t have enough you have nothing” • “If you are not ready it is too late” • “There will be no notice, and you will not know where • “The faster you are ready the better” ERDMP workshop on 28th Feb - 1st March 2011- Kishor M Dawande

5. Emergency Planning ERDMP workshop on 28th Feb - 1st March 2011- Kishor M Dawande

6. Step 1 - Administration • Who develops the plan • What is in the plan • Who review the adequacy • How is communication established • Who coordinates the action • How is it tested • How are lessons learned fed back into the system P-36 ERDMP workshop on 28th Feb - 1st March 2011- Kishor M Dawande

7. Step-2 Identification of Possible Emergencies • Fire / explosion • Bomb threats, sabotage, etc. • Chemical spill • Radiation leak • Flood • Major environmental damage • Security • Natural Disaster • Other hazards P-36 ERDMP workshop on 28th Feb - 1st March 2011- Kishor M Dawande

8. Step 3-Emergency Needs Analysis • Questions • What could happen? • How likely is it to happen? • How severe could it be? • How frequently could it occur? • What should we do about it? ERDMP workshop on 28th Feb - 1st March 2011- Kishor M Dawande

9. Step 4-Emergency Plans writing • Procedures for reporting an emergency • Procedures to notify all personnel and define their participation • Designation of a central control area • Evacuation of personnel • Control of visitors and contractors ERDMP workshop on 28th Feb - 1st March 2011- Kishor M Dawande

10. Step 5 -Emergency Plans Should Include: • A detailed search and rescue plan • Detailed instructions for shutdown procedures • Hazardous material controls and information • The protection of vital equipment and materials • Re-entry and all-clear procedures ERDMP workshop on 28th Feb - 1st March 2011- Kishor M Dawande

11. 11 - Reference area Step 6-Standards ERDMP workshop on 28th Feb - 1st March 2011- Kishor M Dawande

12. Foam? Water? • Protection : WATER • Extinction : FOAM = Emulsifier + Water + Air • Concentration : • 3% (proportion of emulsifier required in the water to generate the foam) • Foam reserve : should be diversified and well located • Containers of 1000 litres (difficult to move without forklift!!!) • Drum of 200 litres (will not last long!!!) • Tanks (may be a trap!!! If the system broke down) All our eggs cannot be in the same basket Should be accessible at any time ERDMP workshop on 28th Feb - 1st March 2011- Kishor M Dawande

13. Application • Liquefied product-LPG : • Main target is the cooling of the installation on fire and the protection of the other installations • On fire : 10.2 l/min/m2 during 180 minutes • Use for the calculation the surface of the bullet, the sphere or other installations (gantry, pump house) • Sprinklers or mobile equipments • Protection : anything within 25m during 180 minutes • Sprinklers or mobile equipments ERDMP workshop on 28th Feb - 1st March 2011- Kishor M Dawande

14. Water Pump • Pumping rate at least > 120% of the theoretical needs • Between 10 to 12 bars at the “pump house” to get 7 to8 bar at the fire point • Water Storage and underground Pipeline • Redundancy : pumping capacity needs always available • If electrical pump, the power supply should be from 2 independent source : power grid network and generator set – Diesel pump preferred • Test : The pumps have to be tested on load at least during once a week 30 minutes • Need to have adequate support from mobile equipment ERDMP workshop on 28th Feb - 1st March 2011- Kishor M Dawande

15. Step 7 - Lessons Learned…. • Communicate information to - • Managers • Employees • Remainder of the organization • Neighbors • Local community ERDMP workshop on 28th Feb - 1st March 2011- Kishor M Dawande

16. Step 8 – Training • Training • Fire fighting Training • All Plant personal to be covered • First aid Training • Level 1 -80 % of staff covered • Level 2 – 20% of staff covered • Crisis Drill Training • Monthly Mock drill at Plant • Yearly Crisis Drill involving all concerned ERDMP workshop on 28th Feb - 1st March 2011- Kishor M Dawande

17. Strategy • Definition of a Crisis: • “A serious development, characterized by a sudden and generally decisive change” • Difference with emergency : • Respond & Control • INSIDE impact Emergency Destabilization • Manage & Mitigate dangers • OUTSIDE impact Crisis All Emergency plans must be part of the crisis plan ERDMP workshop on 28th Feb - 1st March 2011- Kishor M Dawande

18. Common Emergency Plan Architecture: • Description of mains activities/ situation of the company • Location of the sites… Logkeepers form • Actual Situation: • Description of the team • Organization chart • Alert process • Roles description Operational part Actual architecture of a Plan Phone list General infos Forms Organization • Definitions / Level of crisis for the Plan… • Specifics information for the Plan: _layouts • _ Equipment inventory _Scenarios… • Detailed Specific roles and actions dedicated to the Plan. • Crisis management Team contacts • Mains contact in the head Quarter/ or Paris. • Head office main contacts • Sites main contacts • Local contact for the site • Country main contact ( administrativ/ Medical/ medias/ Legal / Advisors… ERDMP workshop on 28th Feb - 1st March 2011- Kishor M Dawande

19. CMC Architecture 1) Integration of Emergency Plans in CMC Document Road Truck accident plan Flu Pandemic Plan Fire Emergency Plan Natural Disaster CMC PLAN POB BCP BRP MOSCP (PUM) Organization Phone list Security/ Medical Evacuation Forms General Infos Operational Part Common Part General Infos CMC Organization Road Truck accident plan Fire Emergency Plan Security/ Medical Evacuation Flu Pandemic Plan Natural Disaster Phone list MOSCP (PUM) POB BCP BRP CMC procedure Forms ERDMP workshop on 28th Feb - 1st March 2011- Kishor M Dawande

20. New Organisation- CMC Table of content Head Office Operational plans Common Part • CMT (crisis management team) • CMT members • Preliminary accident report forms • Proforma for communication • Phone list • CMT members • Singapore/ Paris • Local administration and consultants • Evacuation contacts • POB • Staff • Expatriates • BCP (Business Continuity Plan) • Guide • BCP per departments • BRP (Business Recovery Plan) • Security contingency plan • General points • Crisis procedures (4 level) • Bomb threat guidelines • Civil disturbance guidelines • Pandemic contingency plan • Levels • Action plan checklist • Pandemic action team • Appendices • Security Evacuation ERDMP workshop on 28th Feb - 1st March 2011- Kishor M Dawande

21. New Organisation - CMC Table of content Site Operational plans Common Part • Fire Emergency Response Plan • I (Layouts, Scenarios) • FRI • Localization of the Depot • Risk assessment • Oil Spill Plan • Road truck accident plan • Natural disasters guidelines • Cyclones/Floods, Earthquake, Tsunamis • ERT (Emergency Response Team) • ERT members • Preliminary accident report forms • Proforma for communication • Phone list • ERT members • Affiliate-Head office • Local external institutions • External help • POB • BCP (Business Continuity Plan) • Guide • BCP • BRP (Business Recovery Plan) ERDMP workshop on 28th Feb - 1st March 2011- Kishor M Dawande

22. 22 AP-PREP Seminar 2009 Step 9 -Exercice ERDMP workshop on 28th Feb - 1st March 2011- Kishor M Dawande

23. Exercises frequency : MANDATORY ERDMP workshop on 28th Feb - 1st March 2011- Kishor M Dawande

24. Step 10 - BCP - Business Continuity Plan • Goal? For all kind of crisis: • Continue the business • Ensuring the safety and Health on people and sites • Preparing the return to a normal activity • Basic points: • List the functions and rank them by priority • Identify the Manpower for each function • Identify the functions who require to come on site • Identify the equipments required to work at home. • List Staff who takes Public transports. • Identify 2 replacements for each Staff. ERDMP workshop on 28th Feb - 1st March 2011- Kishor M Dawande

25. Step 11 - BRP - Business Recovery Plan Office IT • Datas recovery • Backup office • Skeleton Manpower • Work at home • Timing : How can your business “survive” before you set up the solution HR BCP (Phase C) Disaster • Part of supply to receive • Where to transfer the supply? • Destruction of office or site Site • Datas recovery • Backup installations • Skeleton Manpower • Manage the supply • Manage customers • Part of customers to deliver • Solution for customers ERDMP workshop on 28th Feb - 1st March 2011- Kishor M Dawande

26. Training- Snap Shot Of Completed Training Live Practical Fire Fighting Table Top Exercises ERDMP workshop on 28th Feb - 1st March 2011- Kishor M Dawande

27. CMC DRILL Exercised a CMC drill with scenario of road Truck accident Drill was coordinated exercise between RMAP /TPIPL / TLPG head Office /L PGPlant ERDMP workshop on 28th Feb - 1st March 2011- Kishor M Dawande

28. Never forget the Golden Rules • We never know when, we never know what, we never know where • If you are not ready , it is too late • There will be no notice. That is why PREP is a top priority ERDMP workshop on 28th Feb - 1st March 2011- Kishor M Dawande

29. Safety Culture Value to be shared Let’s Shift Culture From We Care to We Do Care ERDMP workshop on 28th Feb - 1st March 2011- Kishor M Dawande