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Duty Service and Disaster Management in Hungary: Effective Tools and Key Practices

Learn about the duty service structure of National Directorate General for Disaster Management in Hungary, presented at FEU Council Meeting in Budapest, October 2016. The presentation includes central duty office functions, tasks, and collaborations with various national and international organizations for disaster response coordination.

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Duty Service and Disaster Management in Hungary: Effective Tools and Key Practices

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  1. Duty Service of Disaster Management in Hungary FEU Council MeetingBudapest13. October 2016. presented by captain Zoltán Hozbor National Directorate General for Disaster Management (NDGDM)

  2. Duty System of National Disaster Management Duty Centre of the Government (1) Duty Centre of the Ministry of Interior (1) Public Call Reception Centres (2) Central Duty Officeof National Disaster Management (1) Duty Centreof County Disaster Management Directorates (20) Operations Control or Dispatch Centres duty service of the Professional Fire Brigades duty service of the Municipal Fire Brigades Disaster Management Posts Voluntary Fire Associations Industrial Fire Brigades

  3. PCRC in Szombathely

  4. Call receiving operators at work

  5. SUPERVISORS

  6. Work Station

  7. PCRCs (2), DCs (20) N

  8. Bács-Kiskun County Activity Operations Control Centre Komárom-Esztergom County Activity Operations Control Centre

  9. Data in the SHIELD (PAJZS) coming from the CRCS (HÍR) Appliances offered From the questioning protocol From the notes field Caller’s data Determining the alarm grade

  10. SHIELD alarm surface

  11. Ongoing events

  12. Ongoing event Datasheet

  13. Ongoing events in the country

  14. Appliance tracking

  15. Settlement information

  16. Objects (19)

  17. Distance matrix

  18. Statistical Data Serving System Local data recording KAP-online Regional data recording

  19. Quick-reach menu Log-book, alert Basic information Industry safety Electronic log-book Appliance and headcount recording Operations data sheets Retrieving events Statistical data requests Fire Fighting Authority Civil protection

  20. Data Service System • Unified • On-line/web-based • Data sheets (Fire Fighting and Technical rescue, Appliance, Forest and vegetation) • Must be uploaded within 2 hours and closed within 72 hours.

  21. Central Duty Service Functions and Tasks: - supervises fire-fighting and technical rescue incidents/accidents - rearranges units if needed (outside county borders) - alerts the nationwide dispatchable units - supervises monitoring, detection, notification and alert systems (radiation monitoring network, MoLaRi, meteo, Danube Shipping) - national and international CP - compiles the Daily Report @ until 04:00AM Duty Service of the Ministry of Interior • Reporting order: • prompt reports on the phone, • daily report by e-mail

  22. Keeps in touch with international and national organisations • International Contact Point(EU ERCC, NATO EADRCC, IAEA,UN ECE -Transboundary Effects of Industrial Accidents), • Ministry of Interior, • Ministry of Foreign Affairs and Trade, • Ministry of Human Resources, • National Police Headquarters, • Hungarian Meteorological Service, • Hungarian Ambulance Service, • National Public Health and Medical Officer Service, • Central Duty Service of the Armed Forces, • Armed Forces Operations Centre, • Hungarian Atomic Energy Agency, • Paks Nuclear Power Plant, • General Directorate of Water Management • Seismological Observatory of the Hungarian Academy of Sciences, • National Transport Authority, Hungarian Railways, Hungarian Public Road co…

  23. Public announcement (prompt, within 2 hours) Media service providers Residents Meteo alarms Duty Office of Min.Int. CENTRAL DUTY OFFICE Partner organisations Utility providers COUNTY DUTY OFFICES County Defence Committees NMS Alarms Mayors Primary communications channel: Marathon Terra secondary: via e-mails Co-agencies

  24. Earthquakes Notification via emails CENTRAL DUTY OFFICE Seismological Observatories (3) Control of residential reports Reports of the earthquakes experienced by residents DCIC NEC COUNTY MAIN DUTY OFFICES

  25. Monitoring systems(3) Detect radiation and other chemical substance releases 27/7 Public Alarm and Notification System (30 km around Paks Nuclear Power Plant)

  26. National Radiation Monitoring, Signal and Control System Measuring stations send a warning above 250 nSv/hours dose rate, and an alarm signal above 500 nSv/hours to the NDGDM Nuclear Accident Information and Evaluation Centre. National Nuclear Accident Response System (NNARS) Contact point to the International Atomic Energy Agency (IAEA)

  27. Monitoring, Public Alarm and Notification System MoLaRi system surrounding dangerous chemical establishments under SEVESO II 3 main segments: • Chemical monitoring and meteorology endpoints • Communications and IT datatransfering system • Alarm and notification system

  28. Monitoring endpoint to detect dangerous substance Chemical accident Notifying people if needed Signal evaluation at DM county duty office

  29. Spread modelling

  30. NationalAerial Search and Rescue Centre • Search and Rescue Coordination Centre (KMKK), • Aerial and ground forces and equipment, plus special personnel operating them • Disaster Management • Hungarian Armed Forces • National Ambulance Service • National Police DistressedAircraft

  31. Marathon Terra On-line Communications System National Emergency Centre– County Defence Committees– Command Staffs – • Independent from regular emails, • reliable, • unrestricted file size and type • fast data transferring and reporting Main users: Disaster Management, Police, Military, Tax and Customs, Meteorology, Media, Electricity providers, Paks l

  32. UNECE – Industrial Accident Notification System IAEA – Unified System for Information Exchange in Incidents and Emergencies

  33. CECIS - Common Emergency Communication and Information System

  34. Alarms of Heavy and Medium USAR Teams

  35. HELIOS Civil Protection Register

  36. SZÖSZ – Service Registry Software 12-24/12-48 service duty order

  37. Thank you for your attention!

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