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Merton ALG Residents Survey 2006/07

Merton ALG Residents Survey 2006/07. NOT FOR DISTRIBUTION LONDON DATA UNDER EMBARGO UNTIL 8 th JANUARY 2007. ISSUES COVERED. Issues of concern Image of the council Service delivery User perceptions Extra Questions 2006 Discrimination, tackling racism and social cohesion

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Merton ALG Residents Survey 2006/07

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  1. Merton ALG Residents Survey 2006/07 NOT FOR DISTRIBUTION LONDON DATA UNDER EMBARGO UNTIL 8th JANUARY 2007

  2. ISSUES COVERED • Issues of concern • Image of the council • Service delivery • User perceptions • Extra Questions 2006 • Discrimination, tackling racism and social cohesion • Crime, anti-social behaviour and drugs • Respect • Community Activity • Extra questions for residents aged over 50 • Young peoples survey

  3. METHODOLOGY • 1061 interviews conducted in home and in street • Fieldwork conducted 17 July – 8 August 2006 • 2005: 2 – 25 September 2005 • 2004: 10 November – 7 December 2004 • Representative quota sample • Quotas set on gender, ethnic origin, age, working status of women and housing tenure, set to 2001 Census • 88 sampling points across the borough

  4. Men Women 18-34 35-59 60+ Owner Occupier /Other Council Rented SET ACHIEVED Number % % 49 46 489 51 54 572 36 31 325 42 48 514 22 21 222 91 92 978 9 7 77 SAMPLE PROFILE } Base: All Merton residents (1061)

  5. SAMPLE PROFILE Base: All Merton residents (1061)

  6. Areas of Personal Concern

  7. AREAS OF PERSONAL CONCERNMerton 2006 Change from 2005 0 +1 -3 -6* -2 +5* -1 0 +3* +1 +1 +3* +1 *Sig Base: All Merton residents (1061)

  8. CHANGES IN AREAS OF CONCERN SINCE 2005 UP: % Lack of affordable housing +5 Not enough for elderly +3 Public transport +3 DOWN Litter / dirt - 6

  9. MAIN ISSUES OF PERSONAL CONCERN 1995 - 2006 Council tax Crime Traffic Litter Base: All Merton residents

  10. All AB C1 C2 DE CONCERNS OF ‘AB’ RESIDENTS Base: All Merton residents (1061)

  11. All AB C1 C2 DE CONCERNS OF ‘C2DE’ RESIDENTS Base: All Merton residents (1061)

  12. AREAS OF PERSONAL CONCERN: Merton 2006 Diff to London +17* -11* +6* +8* +2 +1 -1 -9* 0 +6* +2 *Sig -5* Base: All residents

  13. SIGNIFICANT DIFFERENCES FROM LONDON 2006 MORE CONCERN IN MERTON % Council Tax +17 Litter +8 Traffic +6 Recreational facilities +6 LESS CONCERN IN MERTON % Crime -11 Health Service -9 Lack of jobs -5

  14. Image of the council

  15. IMAGE OF THE COUNCIL 2006 Change from 2005 +2 +7* +4* +5* +6* +4 +4 +4 +1 +1 0 -6* +3 -1 *Sig Base: All Merton residents (1061)

  16. CHANGES SINCE 2005 BETTER: % Doing a good job +7 Efficient & well run +6 Difficult to phone - 6 Better place to live +5 Informs +4 WORSE: Nothing

  17. OVERALL PERCEPTIONS OF MERTON Saying Great Deal / Some Extent Good job Efficient VFM Base: All Merton residents

  18. DOING A GOOD JOB Highest 2005/06 73 Highest 2004/05 71 Lowest 2005/06 62 Lowest 2004/05 58

  19. BETTER JOB NOW THAN YEAR AGO Highest 2005/06 52 Highest 2004/05 51 Lowest 2004/05 38 Lowest 2005/06 37

  20. VALUE FOR MONEY Highest 2005/06 43 Highest 2004/05 41 Lowest 2004/05 33 Lowest 2005/06 31

  21. EFFICIENT AND WELL RUN Highest 2005/06 63 Highest 2004/05 62 Lowest2005/06 44 Lowest2004/05 41

  22. KEEPS RESIDENTS INFORMED Highest 2004/05 73 Highest 2005/06 72 Lowest 2005/06 53 Lowest 2004/05 47

  23. LISTENS TO CONCERNS Highest 2005/06 59 Highest 2004/05 54 Lowest 2005/06 39 Lowest 2004/05 39

  24. INVOLVES RESIDENTS IN DECISION MAKING Highest 2005/06 51 Highest 2004/05 48 Lowest 2005/06 39 Lowest 2004/05 36

  25. STAFF FRIENDLY AND POLITE Highest 2004/05 78 Highest 2005/06 77 Lowest 2005/06 66 Lowest 2004/05 60

  26. RESPONDS QUICKLY WHEN ASKED Highest 2005/06 53 Highest 2004/05 50 Lowest 2005/06 41 Lowest 2004/05 38

  27. MAKING AREA BETTER PLACE TO LIVE Highest 2005/06 69 Highest 2004/05 68 Lowest 2004/05 52 Lowest 2005/06 51

  28. DOES NOT DO ENOUGH FOR PEOPLE LIKE ME Highest 2004/05 51 Highest 2005/06 47 Lowest 2005/06 39 Lowest 2004/05 36

  29. DIFFICULT TO CONTACT BY PHONE Highest 2005/06 50 Highest 2004/05 48 Lowest 2005/06 35 Lowest 2004/05 35

  30. IMAGE OF THE COUNCIL 2006 Merton Vs London Diff to London +8* -2 +2 -3 +1 +1 +2 +1 +1 -2 -6* *Sig Base: All residents

  31. IMAGE OF THE COUNCIL 2006 Merton Vs London BETTER THAN LONDON: % Staff friendly +8 WORSE THAN LONDON: Value for money -6

  32. Service Delivery

  33. PERCEIVED SERVICE DELIVERY Merton 2006 Change since 2005 Refuse collection +3 Street lighting +7* Recycling facilities +2 Coll. council tax 0 Public transport -1 Libraries +7* Parks etc. +8* Health services +1 Street cleaning +6* Policing +2 Leisure facilities +4 Primary education +7* Fly tip removal +3 Roads / pavements +5* Adult education +2 Nursery education +4* Secondary educn. +5* Social services +5* Youth services +2 Housing benefit +3* *Sig +2 Council housing Base: All respondents (1061)

  34. SIGNIFICANT CHANGES SINCE 2005 BETTER: % Parks etc. +8 Street lighting +7 Libraries +7 Primary education +7 Street cleaning +6 Secondary education +5 Roads / pavements +5 Social services +5 Nursery education +4 Housing benefit +3 WORSE: Nothing

  35. REFUSE COLLECTION Highest 2004/05 87 Highest 2005/06 82 Lowest 2005/06 64 Lowest 2004/05 64

  36. RECYCLING Highest 2004/05 75 Highest 2005/06 73 Lowest 2005/06 53 Lowest 2004/05 39

  37. STREET CLEANING Highest 2005/06 69 Highest 2004/05 65 Lowest 2005/06 43 Lowest 2004/05 40

  38. STREET LIGHTING Highest 2004/05 72 Highest 2005/06 69 Lowest 2004/05 56 Lowest 2005/06 56

  39. Highest 2005/06 47 Lowest 2005/06 27 ROAD AND PAVEMENT REPAIR Highest 2004/05 47 Lowest 2004/05 29

  40. Highest 2005/06 39 Lowest 2005/06 21 Lowest 2004/05 20 NURSERY EDUCATION Highest 2004/05 45

  41. Lowest 2005/06 27 Lowest 2004/05 26 PRIMARY EDUCATION Highest 2005/06 47 Highest 2004/05 46

  42. SECONDARY EDUCATION Highest 2004/05 43 Highest 2005/06 39 Lowest 2004/05 19 Lowest 2005/06 19

  43. ADULT EDUCATION / EVENING CLASSES Highest 2004/05 42 Highest 2005/06 42 Lowest 2005/06 25 Lowest 2004/05 24

  44. LIBRARIES Highest 2005/06 67 Highest 2004/05 65 Lowest 2005/06 50 Lowest 2004/05 48

  45. PARKS, PLAYGROUNDS, OPEN SPACES Highest 2005/06 57 Highest 2004/05 53 Lowest 2005/06 46 Lowest 2004/05 39

  46. LEISURE AND SPORTS FACILITIES Highest 2005/06 57 Highest 2004/05 53 Lowest 2005/06 32 Lowest 2004/05 30

  47. COLLECTION OF COUNCIL TAX Highest 2005/06 68 Highest 2004/05 64 Lowest 2005/06 49 Lowest 2004/05 49

  48. COUNCIL HOUSING Highest 2004/05 32 Highest 2005/06 31 Lowest 2004/05 12 Lowest 2005/06 10

  49. HOUSING BENEFIT Highest 2005/06 35 Highest 2004/05 33 Lowest 2004/05 14 Lowest 2005/06 11

  50. POLICING Highest 2005/06 52 Highest 2004/05 46 Lowest 2005/06 36 Lowest 2004/05 33

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