1 / 49

WATERTIME. Sustainability and participation in the urban water cycle

WATERTIME. Sustainability and participation in the urban water cycle. Jordi Molina Director of the Agbar Foundation Cordoba, 2nd of October 2003. INDEX. Short presentation of the AGBAR Group AGBAR’s commitment to Sustainability Sustainability in the Urban Water Cycle

amena-wright
Download Presentation

WATERTIME. Sustainability and participation in the urban water cycle

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. WATERTIME.Sustainability and participation in the urban water cycle Jordi Molina Director of the Agbar Foundation Cordoba, 2nd of October 2003

  2. INDEX • Short presentation of the AGBAR Group • AGBAR’s commitment to Sustainability • Sustainability in the Urban Water Cycle • Management, Control and Participation in the Urban Water Cycle

  3. AGUAS DE BARCELONA AGBAR Waste and Construction sector Water sector Health sector Inspection and Certification Developing Business Engineering and Maintenance Collection Logistics Over 200 companies

  4. PRESENCE OF THE AGBAR GROUP IN THE WORLD PORTUGAL Corporate supply and logistics Integral water cycle MOROCCO Health insurance Engineering SPAIN Solid waste Collection of charges MEXICO CHINA Technical vehicle inspection Construction Maintenance CUBA USA COSTA RICA BRAZIL URUGUAY CHILE ARGENTINA COLOMBIA

  5. AGBAR GROUP. DIVERSIFICATION TO DRIVE GROWTH INTEGRAL WATER CYCLE 32.8% SOLID WASTE AND CONSTRUCTION 28.6% 28,6 HEALTHCARE 25.2% INSPECTION AND CERTIFICATION 5.2% DEVELOPING BUSINESSES 8.2%

  6. AGBAR. HR • EMPLOYEES : 46,000 • SPANISH PEOPLE ABROAD : 60 • TRAINING : 86.4 % Staff - annually 0.7% Total hours worked

  7. AGBAR’S COMMITMENT TO THE ENVIRONMENT AND SUSTAINABILITY MILESTONES AND STRUCTURE • ENVIRONMENTAL DECLARATION, 1995 • ASSISTANT MANAGEMENT TO GENERAL MANAGEMENT, 1995 • ENVIRONMENT COMMITTEE (INTER-SECTOR), 1995 • ENVIRONMENT OFFICE (HOLDING), 1995 • AGBAR FOUNDATION (CENTRE OF ENVIRONMENTAL STUDIES AND RESEARCH), 1998 • AGBAR FOUNDATION REPORT AND ENVIRONMENTAL ACTIVITIES, 1999 • ENVIRONMENTAL AND INSTITUTIONAL ENVIRONMENT COORDINATION MANAGEMENT, 2000 • CODE OF ETHICS, 2002 • SUSTAINABILITY REPORT, 2003

  8. INFORMATION, TRAINING AND COMMUNICATION.COMMUNITY RELATIONSBASIC IDEAS • AGBAR’s commitment • Quality service: • Environment • Clients • Inform and raise public awareness concerning the sustainable use of resources • Co-responsibility with the public administration

  9. SUSTAINABLE COMPANY

  10. SUSTAINABILITY OBJECTIVES

  11. ACTIONS IN THE ECONOMIC/FINANCIAL AREA • Introducing the concept of sustainable development in strategic and investment decisions. • Internalising the environmental impact generated in strategic and investment decisions. • Drawing up the Sustainability Report • Introducing sustainability indicators in economic decision-making. • Introducing sustainability indicators in investment decisions.

  12. ACTIONS IN THE ENVIRONMENTAL AREA • Introducing the concept of eco-efficiency in internal processes and resource use. • Lengthening the life cycle of products and materials. • Introducing internally the sustainable use of resources and technology in processes and activities (environmental management systems). • Focus research, development and innovation on promoting a more sustainable use of resources and technology. • Reducing the impact of our activities on nature.

  13. ACTIONS IN THE SOCIAL AREA I • Guaranteeing employee health and safety. • Respecting and protecting the human rights of employees and guaranteeing equal opportunities. • Respecting and protecting cultural diversity in companies. • Promoting team creativity and innovation with greater investment in training. • Acting transparently, offering information on activities to interest groups and society at large. • Contributing to economic and social development in cohesion with the communities where the company operates.

  14. ACTIONS IN THE SOCIAL AREA II • Spreading technological and environmental knowledge in the scientific community and society. • Placing company know-how at the disposal of social cooperation projects. • Promoting participation in business decision-making when affecting the community where the company operates. • Collaborating in spreading technological and environmental knowledge in the scientific community and society. • Contributing with company know-how in social cooperation projects.

  15. CONTROL PANEL • STRATEGIC LINES • CLEAR OBJECTIVES • SPECIFIC INDICATORS • SCHEDULING • PERIODIC CHECKS

  16. INTERIOR PRODUCTION MANAGEMENT FINANCIAL MANAGEMENT KNOWLEDGE MANAGEMENT TECHNOLOGICAL MANAGEMENT HR MANAGEMENT EXTERIOR LEGAL COMPLIANCE CLIENT RELATIONS SUPPLIER RELATIONS SOCIAL RESPONSIBILITY CONTROL AREAS

  17. INTERNAL PROJECTION, aimed at: PRODUCT OR SERVICE (Quality, eco-efficiency, management) EMPLOYEES (Consubstantial) EXTERNAL PROJECTION, aimed at: SHAREHOLDERS (Consubstantial) CLIENTS (Contractual) COMMUNITY (Contextual) SUPPLIERS (Contractual) INDICATORS

  18. SECTOR-RELATED No. ENVIRONMENTAL INCIDENTS % ANALYTICAL CONFORMITY % SYSTEM PERFORMANCE % SYSTEM USE % WATER RE-USED % SLUDGE VALUATION DBO5 REDUCTION DSU REDUCTION % CERTIFICATION SUSTAINABILITY TRAINING: % EMPLOYEES, HOURS SAFETY: FREQUENCY AND GRAVITY OF ACCIDENTS ENERGY: CONSUMPTION/UNIT MATERIAL RECYCLING ENVIRONMENTAL INVESTMENT AND EXPENSES R&D INVESTMENT AND EXPENSES SPONSORSHIP INDICATORS

  19. SERVICE QUALITY AND CLIENT SATISFACTION ANALYSIS OF RESULTS • Internal analysis: quality indicators • Composition of water supplied to network • Smell and taste of water distributed • Compliance with standard pressures • Reliability (number of interruptions) • Absence of meter reading, estimated readings and substitutive bills. • Treatment of queries and complaints (type and % abandonment) • External analysis • Client meetings • Data mining • Recall rate in media (number appearances, % positive and negative news items) • Context analysis: actions by other utilities How is it explained?

  20. SERVICE QUALITY AND CLIENT SATISFACTION MEASURING SERVICE QUALITYCLIENT SATISFACTION RATE MODEL (ISC) External result. ISC EXTERNAL CONTEXT Satisfaction survey Client service processes Service attributes perceivable by client Internal indicators INTERNAL CONTEXT Internal result

  21. OBJECTIVES Encourage the conservation and protection of the environment Spread knowledge Improve people’s quality of life STRATEGY Prevention Research Training Awareness raising Socio-cultural actions Own programmes or in collaboration but with significant participation of the Foundation AGBAR FOUNDATION.Objectives and strategy

  22. AGBAR FOUNDATION ACTIVITIES • SPREADING OF KNOWLEDGE • Creation of an archive of relevant information • Organisation of congresses and seminars, publications • Agreements with universities for training programmes • TECHNOLOGICAL MANAGEMENT (R&D&I) • Coordination and promotion of environmental research projects • Grants to carry out projects • Agreements to transfer of technology • Other • SOCIAL AREA • Socio-cultural sponsorship • Water Museum • Clikasalud

  23. WATER RESOURCES DEMAND MANAGEMENT RESOURCE MANAGEMENT LEGISLATION AND REGULATIONS APPLICABLE TECHNOLOGY USER AWARENESS RAISING INTEGRAL BASIN MANAGEMENT ALTERNATIVE RESOURCES Eco-efficiency indicators Management indicators WATER SUSTAINABILITY ECONOMY SOCIETY Fair SD Sustainable Development Viable Practical ENVIRONMENT

  24. VARIOUS TYPES OF ECONOMIC VALUES SOMETIMES ASSIGNED TO WATER AND OTHER NATURAL RESOURCES Total economic value Values of use Non-use values Existence values: Satisfaction due to existence and availability of resources Future values: For future generations Direct use values: Harvests Productive woodland Tourism Leisure Ecological function values: Flood control Climate Nutrient cycles Optional values: New Technology Pharma. products Resource replacements Source: Sustainability Criteria for Water Resource Systems

  25. ECO-EFFICIENCY IN WATER MANAGEMENT Resource Management Indicators • Environmental incidents • Quality indicators • Quality depending on use • Coverage of treatment • Advanced management of urban drainage • Conservation and recovery of aquifers • System performance • System use • Percentage of water re-use • Percentage of re-use of biosolids produced Eco-efficiency Eco-efficiency is the optimum use of resources to produce a good or service with the lowest environmental impact possible VALUE OF THE SERVICE OR PRODUCT INCIDENCE ON ENVIRONMENT The application of Eco-efficiency in Water Management Demand Management Indicators WATER CONSUMPTION PER PRODUCT UNIT ENERGY CONSUMED PER PRODUCT UNIT WASTE PRODUCED PER PRODUCT UNIT • Environmental uses • Domestic uses • Municipal uses • Industrial uses • Agricultural uses

  26. INFRASTRUCTURE PROGRAMMES OBJECTIVES : • Take on responsibility for the overall water distribution system • Control user consumption • Take on responsibility for the systems available to reduce losses

  27. Automatic Alert Station (SAICA network)

  28. Example of the Barcelona real-time waste water control system METEOROLOGICAL RADAR DEPTH GAUGE RAIN GAUGE RTC QUALITY STATION CONTROL CENTRE RETENTION GATE RAIN GAUGE DEPTH GAUGE PRESSURE GAUGE PUMPING STATION GATE RETENTION TANK QUALITY CONTROL STATION TREATMENT PLANT RETENTION TANK

  29. CONSERVATION AND RECOVERY OF AQUIFERS Graph showing exploitation of the Llobregat River Annual volume extracted from aquifer Annual Volume Annual volume extracted from aquifer Annual volume artificial topping up Annual volume direct topping up Total annual volume topped up

  30. CONSERVATION AND RECOVERY OF AQUIFERS Membrane classification Organic macro-molecules Organic compounds Colloids Dissolved salts Bacteria Virus Yeast Pollen 0,001μ 100μ 0,0001μ 0,01μ 10μ 0,1μ 1μ Smaller micro-organism Inverse osmosis Hair Poliomyelitis virus Red globule Nanofiltration Ultrafiltration Microfiltration Sand filter Source: J. Cantó; F. Luque. AGBAR

  31. EFFICIENCY PROGRAMMES OBJECTIVES : • Take on responsibility for reducing consumption technically.

  32. SAVINGS IN WATER CONSUMPTION Source: F. Mendaza. EMUASA

  33. SAVINGS PROGRAMMES • OBJECTIVES : • Reduction in consumption by means of citizen awareness raising programmes • Reduction in consumption by means of tariff programmes

  34. PRACTICAL EXAMPLE IMPROVEMENTS • Communication campaign: • Quality attribute • Eradicate doubts concerning sanitary water. • Explain where water comes from.

  35. PRICING AND FINANCING • Contradictory constraints • upgrade and maintain infrastructures • balance budgets • fewer subsidies • water framework directive and cost recovery • ... and keep water affordable

  36. FACTORS INFLUENCING THE PRICE OF WATER Financial costs Environmental costs Resource costs Technological aspects Cost recovery Economic sustainability Water demand management Water tariff policies Tariffs Economic aspects Price of water + Environmental sustainability Tax Social sustainability Water consumption + Taxes and duty (not water) Educational campaigns Consumer information Water bill

  37. REPLACEMENT PROGRAMMES • OBJECTIVES : • Encourage the replacement of drinking water with water from other sources of lesser quality according to use.

  38. POSSIBILITY OF RE-USE • General coming from treatment plants • Individual consisting of regenerating / re-using water directly in the sanitary circuits of users’ homes • Water and Biosolids

  39. LEGAL FRAMEWORKS A COMMON EUROPEAN BACKGROUND... Organisationof water servicesis public and local Access to the serviceis a basic human right Water is a common good:itbelongstothecommunity A VERY SPECIFIC ISSUE

  40. LEGAL FRAMEWORKS ... FACING CHANGES • New period for water services • infrastructures to be upgraded / new norms to enforce heavy investments • develop customer oriented policies new culture Consequence: recent and ongoing reforms in several countries • clarify the role of the different actors • reorganisation / modernisation of water services water companies; private sector participation new rules for setting prices

  41. DEBATES & TRENDS ISSUES EMERGING IN CONNECTION WITH PRIVATE PARTICIPATION... 1- Regulation and control 2- Efficiency - Quality of the service 3- Pricing - Financing 4- Water services as an industry ... INCLUDE ALL OPERATORS

  42. DEBATES & TRENDS REGULATION AND CONTROL Key issue in several countries private participation enlightens the need for regulation what degree of regulation? at what scale? integrate environmental and health aspects? prerequisite for efficiency whatever the operator's status how to enhance competition, particularly where the private sector is strong and concentrated

  43. DEBATES & TRENDS EFFICIENCY AND QUALITY OF THE SERVICE How to measure? need to use common indicators compulsory benchmarking? what information should be available? Customer oriented policies new expectations from customers private participation favours such policies

  44. MANAGEMENT OF URBAN SERVICES Management types: public mixed (public-private) private Appropriateness-need for “integrated management” (supply + sewerage) • Appropriateness-need for service “quality indicators”: • technical indicators • public opinion indicators • environmental indicators Appropriateness-need for attractive “public publicising”.

  45. ADVANTAGES OF PRIVATE OR PUBLIC-PRIVATE MANAGEMENT Economic advantages: • funding of investments from infrastructure deficit • co-funding with Public Administration (EU incentives) • apparent extra cost compensated by speed and efficiency • favourable economic balance • profits can be shared out and controlled by tariffs Technical advantages: • technological input from private operator • specific professionalism of staff involved • technical transfer to rest of public services Functional advantages: • agile management and decision-making • multi-skilled staff • efficiency of actions • efficiency of results

  46. ATMOSPHERIC EVT 11 RAINFALL 60 DRINKING WATER SUPPLY 150 LLOBREGAT 80/80 REAL CONSUM-PTION 8 TER 70/42 SEA 197/177 SEA 184 LATERAL UNDERGROUND DISCHARGE 9/5 EXTERNAL UNDERGROUND TOP UP EXTERNAL UNDERGROUND TOP UP EXTERNAL UNDERGROUND TOP UP 8/8 LATERAL UNDERGROUND DISCHARGE UNDERGROUND WATER AQUIFER +33-29 = 44 +30-30 = 0 UNDERGROUND WATER AQUIFER 6+3+10+6+8-17-3-9+1 MUNICIPAL USES. XXI AGENDA. BARCELONA PROPOSAL USEFUL RAIN 54/54 0/1 6 5 8 70/42 CONSUMPTION 143/143 0/4 CONSUM- PTION 130 141/129 TREATMENT 105/145 6 TREATEMENT 104+40 2 141/141 2/2 DRINKING WATER SUPPLY 150/137 105/141 46/43 105/145 80/80 DSU 37 LOSSES 12 89/36 SEWER SYSTEM 202/185 2/9 0/15 5 2 124 46 2 IRRIGATION 8 15/1 SEWER SYSTEM 187 EXTRACTIONS 17 8/10 EXTRACTIONS 17/25 15 8/4 3/0 8 17/25 6 9/8 10 3 3 9/5 9 8/8 6

More Related