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Mobile Care Everywhere

Mobile Care Everywhere. COMMUNITAKE. CommuniTake provides operators with a comprehensive support platform including a native mobility VAS expansion aimed at enterprises and consumers for cost reduction and revenue generation. Support Suite.

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Mobile Care Everywhere

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  1. Mobile Care Everywhere

  2. COMMUNITAKE CommuniTake provides operators with a comprehensive support platform including a native mobility VAS expansion aimed at enterprises and consumers for cost reduction and revenue generation Support Suite Enterprise Mobility VAS

  3. ABOUT COMMUNITAKE TEHNOLOGIES Founded in 2009, CommuniTake is recognized as a front-runner in remote access technology over mobile devices. It established an industry first by combining advanced enterprise mobility solutions with a full remote support stack. CommuniTake introduces operators to new revenue generating programs, cost cutting support solutions, automated issue resolution processes and an innovative white label model. Our products have been implemented at some of the leading service providers help desks centers and global corporations. The company was awarded RIM's 2010 EMEA innovation award for service excellence.

  4. THE COMMUNITAKE PLATFORM POSITION PRODUCTION PROVEN AWARD WINNER • RIM innovation award • SFR Selected Talent award • More than 2,500 agents; 55 countries; 12 languages PREFERRED SUPERIOR • A recommended solution in the Vodafone SMEs portal • On-premise deployments; Tier 1 scale; integrated with CRM and billing • Operated by • for its mobile device support platform

  5. THE COMMUNITAKE PLATFORM Device Guard Remote Support Location Shield Guidance Portal Enterprise Mobility Operator Support Remote Support Community Support Device Manager Device Pool Remote Expert On-Device Repair Consumer VAS Device Guard Community Support

  6. REMOTE SUPPORT Remote device takeover On-device screen drawing Navigation macros Guidance macros Device diagnostics On-device apps mgmt. On-device data mgmt. Remote PC support iOS remote configuration Chat; replays; analytics

  7. ON-DEVICE REPAIR On-device diagnostics Automated APN settings Automated Airplane mode Automated network type Automated 3G settings Battery health indication Battery level views Disk space views

  8. GUIDANCE PORTAL Self takeover Simple language search Targeted offering Navigation macros Installations macros Guidance movies Textual walkthroughs Macros generator Movies generator Subject matter library

  9. DEVICE GUARD Locate device Sound alarm Lock device Wipe on-device data Backup on-device data Restore on-device data Manage contacts

  10. DEVICE MANAGER - DASHBOARD Holistic devices view Password policy Mass deployments Assets management Expense control Device data protection Alerts & notifications Analytics

  11. DEVICE MANAGER- ASSETS Holistic devices view Password policy Mass deployments Assets management Expense control Device data protection Alerts & notifications Analytics

  12. DEVICE MANAGER – APPs MANAGEMENT Holistic devices view Password policy Mass deployments Assets management Expense control Device data protection Alerts & notifications Analytics

  13. DEVICE MANAGER – EXPENSE CONTROL Holistic devices view Password policy Mass deployments Assets management Expense control Device data protection Alerts & notifications Analytics

  14. REMOTE EXPERT Contacts library RT screen view RT on-screen drawing Capturing screenshots On-screenshots drawing On-screenshots writing Screenshots packaging Screenshots sending Guidance signing Guidance saving

  15. OPERATOR’S IMPACT ON BUSINESS CUSTOMERS Reduce idle work time Decrease repeat visits of field force Control mobile expenses and assets Reduce outlays Device and location security encouragement Eliminate external support security breaches Handle lost / stolen device scenario Improve security Allow always connected executives Foster peer-to-peer expert support Leverage existing support operation Streamline business

  16. ACROSS PLATFORMS DEVICE SUPPORT 150+ advanced devices Android (minor enablement) BlackBerry Win Mobile (5&6) Symbian S60 /^3, Maemo, MeeGo iOS (clientless remote configuration) PC Support (Windows)

  17. BENEFITS TO THE OPERATOR REDUCE COSTS GENERATE REVENUES Improve support metrics Sell remote Support Reduce calls’ volume Sell Location Shield Improve service practices Sell Remote Expert Decrease device returns Sell Device Manager Reduce POS traffic Sell Device Guard Leverage self service Flexible SaaS model Lower training outlays Simple; Affordable Reduce new devices costs White labeled / Branded

  18. WHY COMMUNITAKE All-In-One platform >>> Impacting support metrics and reducing operating costs via multiple tools across customer touch points Providing various growth engines that cater to the imperatives of enterprise mobility and generate new revenue streams

  19. MORE VALUE PROPOSITION Market coverage (OSs; devices) Working with operators Production proven Established integration Demonstrated success Low risk delivery Simple, affordable

  20. PR NEWS EVENTS PR & news : See the ‘News’ tab in the company site: www.communitake.com The last PR dated February 2012 is the most important one. Events: See the ‘Events’ tab in the company site.

  21. BUSINESS OPPORTUNITIES • Operators: Market presence. Looking for awareness and recognition by operators’ IT and business personnel: • Executives responsible for business customers • Executives responsible for customer service • Executives responsible for customer experience • Executives responsible for innovation • Executives responsible for marketing • Investors: looking for another investment round. • Distributers: global presence with the exception of China.

  22. SEO WORDS • Mobile device management (MDM) • Enterprise mobility • Mobile risk management (MRM) • Remote support • Work force mobility • Mobile applications management (MAM) • Mobile security

  23. IMPORTANT POSITIONING • CommuniTake provides an industry first full Mobile Device Management and multi-channel Remote Support in an all-in-one platform • This mobility management and remote support platform creates new opportunities for service providers to generate revenue streams and save on operating costs, while extending enterprise customer offerings in a white label model

  24. CONTACTS • For the SM activity: • Noam Potter; Portfolio and Marketing Manager • noam@communitake.com; +972545515516 • For sales activity: • David Shames; VP Business Development • david@communitake.com: +972545610101

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