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Student Council

Student Council. Involving Key Customers in Key Decisions Matt Carter Director: Organisational Development & Student Success. Profile. 7,300 Students 4,004 EFTs 100+ - Programmes, Certificates to Postgraduate $64m revenue 3 Campuses – Dunedin, Central Otago and Auckland

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Student Council

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  1. Student Council Involving Key Customers in Key Decisions Matt Carter Director: Organisational Development & Student Success

  2. Profile • 7,300 Students • 4,004 EFTs • 100+ - Programmes, Certificates to Postgraduate • $64m revenue • 3 Campuses – Dunedin, Central Otago and Auckland • Experienced based education with a sustainability focus • Ranked first equal in our sector for course and qualification completion • Student Satisfaction rating is 93% overall

  3. Purpose • Post 2010 legislative change formal student representation lost • How does Governance here the voice of the key customer – their priorities, expectations, needs? • Formal Standing Committee • Input into key decisions • Strategic directions • Learning environment • Mergers, acquisitions, divestments • Fees and levies • Also have voice to management level via CEO and Director: Student Success

  4. How it Works • Monthly lunch time meetings (1 hour) • Formal agenda, papers, minutes • Held in OP Council Board Room • Follows the cycle of OP Council • We feed them but not paid • Not elected (yet!) • OP Council and Executive Representatives attend • Representation from across OP • Members sourced in any way possible (class reps, lecturer nomination etc) • OPSA works alongside (contractual relationship)

  5. Student Perspective Student Council Convener: Jeremy Hall

  6. 2014 Focus • Projects • Student Communications • Learning Spaces • Leadership Development Programme • Consolidating membership and committee processes • Increasing profile

  7. Successes • Certificate of Achievement / on transcript • Free food! • Recruitment of 2nd year students • High calibre Student Convenors • Excellent input into • New strategic directions • Revised values & behaviours • fee and budget setting priorities • Campus Redevelopment • Reviewed at end of 2013 • Last meeting …. (2013 AUSSE Results)

  8. In hindsight From the start we should have…… • Trained them (skill & confidence) • Had projects / link to other initiatives • Split the agenda into Governance / Management matters • Linked benefits to programme of learning (relevance) • Increased Executive Team drive behind this

  9. Challenges • Including Distance / Other Campus students • Communication – Linked In / Facebook? • Getting a Diverse Student Council (age, gender, programme of study, ethnicity etc) • Being proactive instead of reactive • Students “owning their council” and seeing “beyond their programme” • Governance level discussion • Selling benefit to the students • Culture shift!

  10. Thank you How do you hear the Customer Voice at all levels of the Organisation? Questions? Comments? ?

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