State Portal Advisory Committee Kick-Off meeting

1. State Portal Advisory Committee Kick-Off meeting 12 August 2010 Prepared by: Ivy Hoffman and George Bakolia

2. Agenda • Welcome and Introductions • Why a Portal Now? • Key Drivers • Purpose • Portal Models • Scope • Structure, Roles and Process • Phased Implementation • About ITng • Role of APT and SCIO • Role of Executive Steering Committee • Role of Portal Advisory Committee • Future Meetings • Questions

3. Key Drivers • GS §66-58.20 places the responsibility for State web portal planning and development on the Office of Information Technology Services, with the approval of the State Chief Information Officer. • S.L. 2009-451 Section 6.14 requires OSBM and the State CIO to plan and implement the upgrade of the State Portal. • Governor’s memorandum 11737690 dated July 21st based on recommendations from the Budget Reform and Accountability Commission (BRAC). • Letter from Jerry Fralick and Anne Bander dated July 27th on State Portal Program Governance Participation.

4. Focus on Our Customers • Business of government is to serve citizens • Citizens need better ways to interact with government • Consistency, uniformity • Security, trust • Know they’re dealing with an official state entity • Convenience • Be able to complete transactions online anytime, from anywhere • Not have to guess which agency is responsible for which service

5. Technology has Changed • Internet has transformed how people live • Google, immediate access to information • 24/7 transactions: online banking, shopping • Our portal technology has not kept pace • Citizens expect government to offer the same online service experience as popular sites like Amazon.com • One-stop, comprehensive • Familiar, easy to use

6. State Web Portal Search & Link Public Public Business Business Agency Website Agency Website Agency Website Agency Website Agency Website Agency Website State Web Portal Search & Transact Portal Models • Search & Links Page • Current model • Integration Model • Portal facilitates • transactions with • distributed resources

7. Public Business Agency Website Agency Website Agency Website State Web Portal Centralized Web Mgmt Portal Models ... • Centralized Model • Portal itself provides functional platform for agency web resources • Our adopted model will be an Integration Model

8. What would a portal look like? • Currently, the State Portal is a “Links Page” • Provides a collection of organized links to disparate State web-based resources • Lacks clear content ownership, lacks modern technological features • The goal in developing a new portal • Create value for citizens and businesses • Facilitate government transparency and accountability • Use best-in-breed web design and application development to create cutting-edge technical solutions • Establish well-defined content ownership & review/approval process • Provide transactional capabilities (fill out forms and pay for services online) • Enable user experience customization • Allow data sharing

9. What would a portal look like? • In-scope vs. out-of-scope • The State Portal does not replace or subsume departmental websites. • The portal integrates websites and systems. • The portal may provide a platform for implementation of new features & functions for departments in the future. • The portal can facilitate horizontal data sharing via a web service warehouse or data warehouse.

10. Phased Implementation • Assessment: Partner with ITng to perform a 3 month assessment, reviewing applications from various agencies that would benefit from the web portal (August through October 2010). • Request for Proposal: Release an RFP in early November to establish a partnership with a private provider, with the expectation of having an operational portal by July 1, 2011.

11. About ITng • The Institute for Next Generation IT Systems (ITng) is a joint university/government/ industry research organization located in the College of Engineering at NC State University. • ITng applies the best practices developed through this public/private collaboration to serve the needs of various public entities.

12. Role of APT and OSCIO • The Agency for Public Telecommunications (APT) is the business owner of the portal, concerned with the content that serves citizens, business and others visiting nc.gov. • ITS will provide technical guidance and support to APT. • APT and OSCIO provide the day-to-day operational leadership to the portal program.

13. Role of the Executive Steering Committee • The Executive Steering Committee is made up of representatives from DOA, SCIO, OSBM and the Governor's Office. • The steering committee considers strategic issues, generally concerned with policy and legal questions.

14. Role of Portal Advisory Committee • Broad representation across departments, from a variety of disciplines. • Participate in ITng assessment meetings. • Discuss issues, decision points, potential or actual impact to agency operations. • Propose recommendations to the steering committee. • Propose enhancements to the portal on an on-going basis.

15. Future Meetings • Meetings will be called on a periodic basis, yet to be determined. Over the next six months, meetings will be frequent. After deployment, the Portal Advisory Committee will meet less frequently. • Subcommittees may be established.

16. Questions? Ivy Hoffman (ivy.hoffman@doa.nc.gov) or George Bakolia (george.bakolia@nc.gov)