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Information Technology Service Availability Metrics

Information Technology Service Availability Metrics. RMS March 2009. Trey Felton. Agenda and Commentary. Retail and Wholesale Systems Performance Retail Transaction Processing – February performance (99.54%) was below the service level target of 99.9%.

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Information Technology Service Availability Metrics

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  1. Information TechnologyService Availability Metrics RMS March 2009 Trey Felton

  2. Agenda and Commentary • Retail and Wholesale Systems Performance • Retail Transaction Processing – February performance (99.54%) was below the service level target of 99.9%. • A database lock triggered by a manual query session resulted in a freeze or slowdown of EDI 867 and 814 transaction processing for 170 minutes. The lock was removed to resolve the problem. A S/W upgrade is being evaluated to address this weakness and prevent recurrence. • TML, TML Report Explorer, Retail API – February performance was 99.5%. This was above the service level target of 99%. • MarkeTrak – February performance was 99.69%. This was above the service level target of 98%. March 17th , 2009 ERCOT Public

  3. 2009 Net Service Availability March 17th , 2009 ERCOT Public

  4. February 2009 Net Service Availability March 17th , 2009 ERCOT Public

  5. Retail Transaction Processing Availability Summary March 17th , 2009 ERCOT Public

  6. TML Availability Summary March 17th , 2009 ERCOT Public

  7. MarkeTrak Availability Summary March 17th , 2009 ERCOT Public

  8. TML Report Explorer Availability Summary March 17th , 2009 ERCOT Public

  9. Retail API Availability Summary March 17th , 2009 ERCOT Public

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