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Information Technology Service Availability Metrics

Information Technology Service Availability Metrics. January 2008. Performance Metrics - Summary. Wholesale batch processing issues Wholesale batch processing performance in December continued to be impacted by events in November that caused delays in the batch schedule:

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Information Technology Service Availability Metrics

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  1. Information TechnologyService Availability Metrics January 2008

  2. Performance Metrics - Summary • Wholesale batch processing issues • Wholesale batch processing performance in December continued to be impacted by events in November that caused delays in the batch schedule: • Database statistics refresh failed due to a software bug, causing a delay in the batch processing schedule and requiring several days to catch up • Failed data backup jobs on two occasions caused significant delays • Batch processing was on schedule as of December 23 • Changes in infrastructure were implemented on January 5, 2008, to improve ongoing batch performance 2

  3. 2007 Net Service Availability * * See slide 2 for explanation of events 3

  4. December 2007 Net Service Availability * * See slide 2 for explanation of events 4

  5. Retail Transaction Processing Availability Summary 5

  6. TML Availability Summary 6

  7. MarkeTrak Availability Summary 7

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