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Welcom e

Welcom e. Aims of the day. Offer opportunities for development, networking and support so members feel they can have the greatest influence Provide members with an opportunity to give feedback Ideas about how we can improve the involvement of members as partners in the future.

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Welcom e

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  1. Welcome

  2. Aims of the day • Offer opportunities for development, networking and support so members feel they can have the greatest influence • Provide members with an opportunity to give feedback • Ideas about how we can improve the involvement of members as partners in the future.

  3. Agenda for the day

  4. Paul MaubachNHS Walsall CCG Accountable Officer

  5. Who are we? • Membership body, with local GP practices as the members • Responsible for commissioning health care • Independent, and accountable to the Secretary of State for Health • We spend £346m a year on full range of healthcare services for each and every person registered with a GP in Walsall.

  6. The changing face of Primary Care General practice has been at the centre of how we provide health services. Primary care and general practice are currently facing significant challenges, including: • An increasing and aging population with more complex health needs • Increased demand for GP appointments • Increasing workforce pressures – such as an ageing medical and nursing workforce Therefore things need to be done differently: • More care provided out-of-hospital • Patients given greater control of their own care with more focus on prevention and public health • GP practices working together alongside the hospital, community, social care and voluntary sector to deliver care in the future

  7. What is happening locally? • More patients are now living with multiple long term conditions and have more complex health needs. Therefore, the best way to support these patients is through “multidisciplinary teams” which brings together knowledge and skills from health, social care and the voluntary sector. • Within Walsall these teams now operate across four localities: • Recently GP practices across Walsall CCG also agreed to align with these 4 localities, which will enable staff to work more closely together to support patients and meet their specific health needs.

  8. Importance of PPGs • Prevention and management of long-term conditions is one of the greatest challenges facing the NHS and health and care systems. • Patient Participation Groups (PPGs) play an important part in helping CCGs engage with patients and help a practice to deliver the highest possible quality of service to its patients • By contacting hard-to-reach patients, PPGs are able to present the wider patient perspective • Effective communication has many benefits, from reducing complaints to helping patients to manage their own health • PPGs can help in many ways but practices and the wider NHS have to be willing to listen

  9. Our commitment to PPGs • Excellent practices and PPGs go hand-in-hand. • We are committed to helping and supporting PPGs to work together in equal partnership we can ensure we listen to patients, to offer services that truly meet their needs.

  10. “The NHS belongs to the people. The NHS is founded on a common set of principles and values that bind together the communities and people it serves – patients and public – and the staff who work for it.” NHS Constitution

  11. Alex Boyes Chief Executive, One Walsall

  12. Effective PPGs Workshop Paul Higget, HealthwatchWalsallHardeepDhillon, Walsall CCG

  13. Working with Walsall CCG, PPG’s and Healthwatch • Who are we?

  14. ‘The Patient Voice’ • Commitment to ensuring Patients Have a Say • Are Listened to  • Sharing Best Practice  • Sharing Overarching Patient Issues • Can Influence Change at Primary Care Level

  15. Why PPGs Matter • Pivotal Role in Communicating to Commissioners & Providers • Telling the Real Picture  • Informing Patients of Changing Face of Primary Care

  16. Break

  17. Where are we now? Where do we want to be? How can we get there ?

  18. Feedback

  19. The Value of Patient Groups Chris Blunt Practice/Business Manager Portland Medical Practice/Northgate Practice

  20. Benefits of a Patient Group • Resource for patients • Patient ‘champions’ who understand the practice • Group to discuss shared issues • Support/friendship • Resource for Practice • Patient reflection/reference point ‘A view from the other side of the fence’ • Support for the wider patient population • Encouragement!

  21. What have Northgate & Portland Groups done to support their practices?

  22. Visible Presence

  23. Aldridge Health Fairs Weight Loss Advice CPR Training Quit Smoking Advice Alcoholics Anonymous Samaritans Physiotherapy Chiropody & Podiatry Age UK Mini Health Assessments Children's Activities Patient Online Access Tutorials Etc.

  24. Regular Patient Group Meetings • Meeting every 6-8 weeks • Practice Meeting Room made available • Practice Manager/GP attendance as appropriate • Open to ALL patients • Innovative and Forward- thinking • Structured with agenda & minutes issued • Good feedback provided to practices on issues

  25. Provision of Equipment

  26. Support with Patient Education • Describing the benefits of and showing patients how to use ‘Patient Online Access’ • Supporting NHS initiative concerning ceasing routine prescribing of ‘Over the Counter’ medications • Promoting use of the Walsall ‘Minor Eye Conditions’ service • etc.

  27. Patient Groups- Part of the NHS Picture!

  28. NHS 70 What’s your pledge?

  29. Lunch & Networking

  30. Designing an outcomes framework for health and care in Walsall Paul Tulley, Director of Commissioning

  31. At the moment, when your GP refers you to another service for tests or treatment it might feel like you’re being passed back and forth between different organisations and have tell your medical history to different health care professionals several times. The Integrated Care Partnership aims to ‘join up’ your care better, so that you have a better experience.

  32. Outcomes Framework • To encourage providers to work together towards a set of shared goals or outcomes. • The outcomes are the main things we want to achieve for people and patients in the Walsall borough. They relate to • The impact that services have on people’s health and wellbeing. • People’s experience of using those services. • Factors within the community which help people to lead active, prosperous and healthy lives.

  33. Workshop

  34. Thank you

  35. Next Steps • Work with Healthwatch to analyse information you have shared in workshop and action plan • Develop Patient Charter - Commitment of CCG & GP practices • Follow up event in 9 months time to look at progress • Evaluation forms – tell us what you think?

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