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California LifeLine Program Update Presented by Communications Division

Stay informed about the California LifeLine Program with this update from the Communications Division and Low-Income Oversight Board, including current providers, participation statistics, and program enhancements. Learn about applicable federal poverty guidelines, eligibility criteria, and the process for carriers to offer Enhanced Lifeline wireless services. Get insights into the Universal LifeLine Telephone Service Trust Administrative Committee's role and current members. Access important contact information and resources for program administrators and participants. Stay up-to-date on the latest developments in the California LifeLine Program.

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California LifeLine Program Update Presented by Communications Division

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  1. California LifeLine ProgramUpdatePresented by Communications Division Low-Income Oversight Board August 19, 2015

  2. Participation Stats • Current California LifeLine Wireless Providers: • Telscape Communications, Inc. • Budget PrePay, Inc. • Assurance Wireless • Boomerang Wireless, LLC • Nexus Communications • TAG Mobile, LLC • i-wireless, LLC • Air Voice Wireless, LLC • Total Call Mobile, Inc. • Telrite Corporation • Global Connections Inc. of America

  3. Participation Stats cont. • Recently approved Federal Lifeline wireless providers: • Sage Telecom (January 2015)

  4. Participation Stats cont. • Pending Wireless Providers (as of August 5, 2015)

  5. Total Participants(End of July 2015) • California LifeLine and/or Federal Lifeline Participants = 2,227,180 • California LifeLine Wireless Participants = 1,512,245 • Telscape 309,800 Participants • Budget 429,219 Participants • Assurance 282,070 Participants • Boomerang 91,951 Participants • Nexus 12,441 Participants • Tag Mobile 62,489 Participants • i-Wireless 181,734Participants • Total Call Mobile 55,102 Participants • AirVoice 51,676 Participants • Telrite 35,763 Participants • California LifeLine Wireline Participants = 712,693

  6. Total Participants cont.(End of July 2015) • Federal-only Lifeline Wireless Participants = 2,242 • Cricket 1,536 Participants • Nexus 499 Participants • Telscape 10 Participants • Virgin Mobile 197 Participants

  7. CA LifeLine Participants

  8. CA LifeLine Wireless Participants (end of July 2015)

  9. CA LifeLine & Fed Lifeline Participants (end of July 2015)

  10. CA LifeLine Participation Rate (end of July 2015) * At or below 150% Federal Poverty Level, DOF provided based on the Census Data.

  11. Enhanced Lifeline(End of July 2015)

  12. Enhanced Lifeline cont.

  13. Enhanced Lifeline cont. Process for a carrier to provide Enhanced Lifeline wireless: • File Tier II Advice Letter • Include supporting documentation • Tribal Engagement • Proof of the response from the Tribes • Shapefiles • Service areas • Cell Towers • Identify how extra federal funds will be utilized • Disclosures • Marketing Materials • Schedule Of Rates And Charges • Terms And Conditions

  14. Universal LifeLine Telephone Service Trust Administrative Committee • Purpose (pursuant to Pub. Util. Code § 277(a)) • To advise the Commission regarding the development, implementation, and administration of ULTS program. • To ensure lifeline service is available to the people. • To carry out program under the Commission’s direction, control and approval. • Meetings • Meet quarterly • Fiscal reports • 3rd Party Contract reports • Legal updates • Public Comments • Communications Division updates

  15. Universal LifeLine Telephone Service Trust Administrative Committee Cont. • Current Members • Large ILEC: AT&T California • Small ILEC: Calaveras Telephone Co. • Small ILEC Alternate: Sebastian • CLEC: Cox Communications • CLEC Alternate: Budget PrePay • Consumer (CHAIR): Consumer Action • ORA: Staff from ORA

  16. Contact Information • Anna Jew – California LifeLine Implementation • AML@cpuc.ca.gov; (415) 703-3087 • Consumer Affairs Branch • http://www.cpuc.ca.gov/puc/cec/e_complaint/; (800) 649-7570 • CA LifeLine Administrator • https://www.californialifeline.com/en • (866) 272-0349 – English (866) 272-0354 – Korean • (866) 272-0350 – Spanish (866) 272-0355 – Vietnamese • (866) 272-0351 – Lao/Hmong (866) 272-0356 – Chinese • (866) 272-0352 – Khmer (866) 296-0860 – Japanese • (866) 272-0353 – Tagalog 16

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