Now and Next Generation Billing NNGB - Overview Version 1.0

1. Now and Next Generation BillingNNGB - OverviewVersion 1.0 Sunvision Software Technologies

2. Objective To present the basic functionality of NNGBTM system Proprietary and Confidential Information of Sunvision Software Technologies

3. What is NNGB? NNGB is a convergent billing solution. NNGB supports • Wire-line (For BSP) • Wireless (For CSP) • GSM (Support for TAP3/CIBER) • 3G • Internet (For ISP) • Dial-up • Broadband Proprietary and Confidential Information of Sunvision Software Technologies

4. CSM AR & Collection ECDC EAF EPS BLAD Components NNGB comprises following components • Event Collector, Distributor and Configurator (ECDC) • Event Acquisition & Formatter (EAF) • Event Process System (EPS) • Bill Administrator (BLAD) • Customer Service Management (CSM) • AR and Collection Proprietary and Confidential Information of Sunvision Software Technologies

5. Components Supplementary components ….. • Fraud Management System (FMS) • Error Management System (EMS) • Directory Operation Systems (DOS) • Dealer Management (DM) • Network Inventory Management System • Prepaid Server/Online Charging (PPS/OLC) • Point Base Systems (PBS) • Inter Carrier Settlements (ICS) Proprietary and Confidential Information of Sunvision Software Technologies

6. NNGB FLOW MSC file (GSM) CIBER/ TAP3 file IPDR file Songs EDRs PSTN file GPRS file Non- GSM file SMS/ MMS file Content EDRs Misc EDRs Data Collection Center M E D I A T I O N NNGB Driver Splitter Read File from Job DB table Validate Fields based on RMS Update Fields based on RMS Merge LDR Events E A F Rule DB Job DB EAF Usage File Outcollect file Incollect files Home Call Events Lockbox file CSM DB E P S Guiding Rater Usage DB Error DB Billing A/R Proprietary and Confidential Information of Sunvision Software Technologies

7. Event Acquisition & Formatter (EAF) • Receiving messages from variety of switches and other sources • Supporting multiple record formats and several versions at the same time. • Mediates between Event Collection and EPS • Validating, editing and translating this information into a uniform format • Routing records to appropriate system for further handling Proprietary and Confidential Information of Sunvision Software Technologies

8. Event Processing System (EPS) • Service and Rating Definition • Rapid response to market policy and network changes • Flexible Rating Definition GUI • Near real-time event processing • Main processes • Identification Process • Rating Process • Data accumulation and aggregation Proprietary and Confidential Information of Sunvision Software Technologies

9. EPS –Cont’d • Identification Process • Subscriber & Account identification • Price Plan & bill cycle determination • Feature qualification & selection • Rating scheme determination • Inclusive units feature determination • Usage distribution Proprietary and Confidential Information of Sunvision Software Technologies

10. EPS –Cont’d • Rating Process • Call duration rounding • Time period determination • One period policy • Period split policy • Free-minutes allocation • Rating • Time dependent rating • Usage dependent rating Proprietary and Confidential Information of Sunvision Software Technologies

11. Billing • Data stored in near ready format • Supports special bill types • Multi-Cycle billing • Change cycle functionality • Supports Re-Rating • Supports customer hierarchy and discount engine Proprietary and Confidential Information of Sunvision Software Technologies

12. Billing –Cont’d • Supports minimum requirements for usage features. • Split billing • Various proration, charging frequency and billing frequency options. • Supports billing QA and billing rollback (Undo) • Bill data available online (Bill Image) • Decisions based on customer category/loyalty e.g. bill due date calculation Proprietary and Confidential Information of Sunvision Software Technologies

13. Customer Service Management • Keeps customer information • Integrated through open APIs for maintenance and queries • Supports users during day-to-day activities • Maintenance of customer information • Initiate collection activities Proprietary and Confidential Information of Sunvision Software Technologies

14. Accounts Receivable (A/R) • Maintenance of receivables • Payment receipt & posting from various payment sources • Supports adjustments - Batch and Online • Unidentified payment handling • Deposit maintenance • Financial reporting Proprietary and Confidential Information of Sunvision Software Technologies

15. Collection • Tracking of bad creditor subscribers • Fully automated collection process. Subscriber comes into collection inbox after specified due date and follow-ups in term of Phone, Letter and Memo are created automatically • Online collection Tools: Manual intervention for special cases, work list etc. • Allocation of different collection policies to different account types/categories • Table driven collection path definition e.g., Late notice, Referral, Suspend, Cancel Proprietary and Confidential Information of Sunvision Software Technologies

16. Fraud Management System (FMS) • Flexible Detection Logic • Support for high EDR volumes • Unique feature of handling subscription level frauds • Detection of second-time fraudsters • Automatic customer profiling • Adaptive/ Self-Learning functionality • Reports Proprietary and Confidential Information of Sunvision Software Technologies

17. Error Management System (EMS) • Recover un-billable revenue • Mass correction • Automatic revenue recovery • Automatic grouping of records • Prioritizes errors based on severity • Multiple error group handling options e.g. referral, hold ,release etc. • Reports Proprietary and Confidential Information of Sunvision Software Technologies

18. Point Base System • Makes the existing customer more loyal • Enables service providers and retail vendors to offer attractive gift or scheme to their loyal customers • Maintains the members or subscribers in different clubs (silver, gold & platinum) • Enables to award welcome bonus point to new member • Supports special offering on special occasion like festival offer • Calculate bonus points for each purchase or usage transaction • Redemption of bonus points • Automatic Promotion of frequent members to higher club • Multiple promotional schemes e.g. Welcome points, Birthday points, Upgrade Points, Club Anniversary points and many more Proprietary and Confidential Information of Sunvision Software Technologies

19. Inter Carrier Settlements (ICS) • Inter-carrier revenue settlement • High performance processing of high volume revenue transactions • Flexible rating • Sophisticated audit control, error handling and recovery functionality • Rule driven technology & advanced event-splitting capabilities Proprietary and Confidential Information of Sunvision Software Technologies

20. NNGBTM : A Trust • NNGBTM assures BSPs/CSPs not to loose any revenue provided • Format of any kind of billable tickets are defined in the system (CDR/EDR/IPDR/SMS/Roaming Calls) • All pricing plans given by BSP/CSP are defined in the system • Subscriber status at switch and in customer database are in sync. Proprietary and Confidential Information of Sunvision Software Technologies

21. End of MISSION OverviewVersion 1.0 Sunvision Software Technologies