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2009 Standardization Conference SC18 Committee on Quality Standards Westminster, Colorado June 25, 2009

API Monogram Program Status Report. 2009 Standardization Conference SC18 Committee on Quality Standards Westminster, Colorado June 25, 2009. W. Don Whittaker Manager Monogram Program/APIQR whittakerd@api.org. Aaron Duke Audit Program Manager Monogram Program/APIQR dukea@api.org.

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2009 Standardization Conference SC18 Committee on Quality Standards Westminster, Colorado June 25, 2009

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  1. API Monogram Program Status Report 2009 Standardization ConferenceSC18 Committee on Quality Standards Westminster, Colorado June 25, 2009 W. Don Whittaker Manager Monogram Program/APIQR whittakerd@api.org Aaron Duke Audit Program Manager Monogram Program/APIQR dukea@api.org Laura Levandoski Associate Monogram Program/APIQR levandoskil@api.org

  2. Monogram Program Status • Program Status • Fraud/Misuse Update • Additional Agreements • Workload Solutions / New Developments

  3. Program Status

  4. Organizational Structure

  5. http://www.api.org/certifications/monogram

  6. Program Growth Licensees/Licenses

  7. Most Popular Licenses

  8. Reaudits and Suspensions

  9. 178 Suspensions • 210 Withdrawals • 76 Cancellations • Most Commonly Suspended Specs: 6D, 6A, 7-1 • Most common reasons for Suspension: Audit Nonconformances, No Renewal Agreement, Non-Payment • Most Commonly Cancelled Specs: 5CT, 6D, 6A • Most common reasons for Cancellation: Audit Nonconformances, Failure to Provide Responses to Audit Nonconformances by Specified Date, Facility Closure • Most Commonly Withdrawn Specs: 6A, 6D, 7 • Most common reasons for Withdrawal: Facility closed, Facility request, Product(s) No Longer Covered by Specification Suspensions, Cancellations, and Withdrawals

  10. Average Days of Actions

  11. Actions

  12. Revised Specs [Effective in 2009] • API Standard 600– Steel Gate Valves - Flanged and Butt-welding Ends, Bolted Bonnets 9/1/2009 • API Spec 5LD – CRA Clad or Lined Steel Pipe 9/1/2009 • API Standard 608 – Metal Ball Valves--Flanged, Threaded and Butt-Welding Ends 6/1/2009 • API Spec 11E – Specification for Pumping Units 5/1/2009 • API Spec 12B – Specification for Bolted Tanks for Storage of Production Liquids 3/31/2009 • API Spec 12D – Specification for Field Welded Tanks for Storage of Production Liquids 3/31/2009 • API Spec 12K – Specification for Indirect Type Oilfield Heaters 3/31/2009 • API Spec 12F – Specification for Shop Welded Tanks for Storage of Production Liquids 3/31/2009 • API Spec 12P – Specification for Fiberglass Reinforced Plastic Tanks 3/31/2009 • API Spec 12J - Specification for Oil and Gas Separators 3/31/2009 • API Spec 12L - Specification for Vertical and Horizontal Emulsion Treaters 3/31/2009 • API SPec17J - Specification for Unbonded Flexible Pipe 1/1/2009

  13. Fraud/Misuse Update

  14. Handling Fraudulent Activity • Minor Cases • Nonconformance letter - inaccurate license claims, misuse of monogram on documentation, sales, incomplete license numbers, websites • Taking action on Fraud • Issue warnings • Periodic Audits (result of product falsely monogrammed) • C&D letter • Cancel current license & applications • 2 year ban from the program • Add to website list of nonlicensees • Legal Investigation

  15. Minor Cases • Company A • Case: Website displaying the API Monogram • Actions: • Sent email to remove the API Monogram within seven days – 3/10/09 • They responded to remove API Monogram – 3/12/09 • API Monogram was removed – 4/09/09 • Company B • Case: Website displaying API Monogram without the license no. • Actions: • Sent email to correct the website – 3/19/09 • They responded to update website – 3/20/09 • Website updated with the license no. – 3/31/09

  16. Major Cases • Company C • Case: Received fake certificate from user • Actions: • Ask user if products were monogrammed • Check website if fake certificate was displayed • Discuss with OGC • Send C&D letter • Review their response to the C&D letter • Listed on the Non-Licensed Organization (API Composite List) • http://compositelist.api.org/NoticeRegardingNonLicensedOrganizations.asp

  17. Major Cases • Company D • Case: Applicant website displaying fake certificate • Actions: • Check database for status • Discuss with OGC • Conduct investigation in China • C&D letter sent by Chinese lawyers • Review their response to the C&D letter • Fake certificate removed from website • Application withdrawnand given 2 years to re-apply • Listed on the Non-Licensed Organization (API Composite List) • http://compositelist.api.org/NoticeRegardingNonLicensedOrganizations.asp

  18. Additional Agreements

  19. Alternative Marking Agreement

  20. Guest/Host Program Definitions • Host - a facility at which all manufacturing is performed • Guest - a facility that has requested another organization to perform the manufacturing of a product on their behalf

  21. Guest/Host Program Requirements • Both Guest and Host must have an active monogram license • The Guest must conduct an annual on-site second party audit of the Host • A documented acknowledgment shall be provided to the purchaser that the product was “Manufactured for (Guest) under Agreement with (Host) located in (Host Location)” • The license number includes GH (XXX-xxxx-GH)

  22. Program Implementation • New program requirements take effect November 1, 2009 • April 20, 2009 – Letter sent to all clients and auditors involved in the Guest/Host program highlighting the main changes to the program • April 22, 2009 – New Guest License issued to all active Guest Licensees with an October 31, 2009 expiration date • New applicants will not be issued a Guest/Host license unless they meet new program requirements

  23. Benefits • Ensure all clients using the Monogram have an established quality management system and meet API Spec Q1 requirements • Ensure the integrity of the API Monogram • Ensure control over the API Monogram Mark

  24. Workload Solutions & New Developments

  25. Process Analysis

  26. The system will assist in: • Automating client information updates • Providing clients with a clear view of their current certifications • Providing clients with a view into actions required of them • Enabling Auditors to manage and view their audit schedules • Allowing Auditors, Clients, and API to interact with each other about open Non-Conformance repots quickly and efficiently • Creating and Managing Financial Invoices both from the Auditor and to the Client • Facilitate the letter approval and response process via discussion boards

  27. The system will remove non-value added work • Inputting information from documents and forms into client databases • Scanning documents for database storage • Printing, collating and stapling documents for group review and signoff • Tracking and managing these tasks manually • Mailing formal responses to clients via USPS or FedEx ($175K)

  28. Information Update • Current time expenditure: 593 actions at 4774 hours/year • New time expenditure: 593 actions at 148.25 hours/year • Estimated time savings: 96% decrease in processing time

  29. Panel Processes • Current time expenditure: 2190 hours/year • New time expenditure: 500 hours/year • Estimated time savings: 77% decrease in processing time

  30. Quality Manual Processing • Current time expenditure: 890 actions at 2225 hours/year • New time expenditure: 890 actions at 445 hours/year • Estimated time savings: 80% decrease in processing time

  31. Client Main Page AAR Main Page Audit Summary Page Internal “Panel” Page

  32. Current Solutions • Internal SharePoint site • Document Control • Standardization of Communication (letters) • Responses are reviewed with the audit packages • Web driven workplace activities • Web based data queries, providing better tracking, more and useful metrics • Bottom line……..efficient, fast, responsive

  33. New Developments

  34. Client Status • Client Site reported down or not operating • API status changed to “Inactive”for 6 months • During six month period – Renewal / Abbreviated audit • After six month period – License “Withdrawn”and full initial audit will be required • If, after 1 year for ISO site, a Stage 1 audit will be required

  35. Report Nonconforming Product Report Nonconforming Product at “ncr.api.org”.

  36. API strives to continually improve the value of the Monogram Program. As such, notify API of nonconforming Monogrammed products. Description of Nonconforming Product(s) Spec Pick list: Product Pick list: Manufacturer Pick list: If the manufacturer is not listed in the pick list above, please enter the company name below. _____________________________________ Date of Purchase: Number of Products Purchased: Number of Products Nonconforming: Date Nonconformance Discovered: Description of Nonconformance: Your Contact Information Company Name Contact Name E-mail Address Phone Number Comments:

  37. API Certification Programs For more information: • API’s Composite List: http://compositelist.api.org • API Certifications Dept.: +1-202-962-4791 • Don Whittaker: whittakerd@api.org • Aaron Duke: dukea@api.org • Laura Levandoski: levandoskil@api.org

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