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MarkeTrak Phase II TaskForce

This update discusses the recent MarkeTrak meeting, highlighting successful project phases, testing improvements, and areas for enhancement regarding Market Participants involvement, release documentation, and testing management. The Retail SLA update details performance benchmarks for API query and GUI response times, showing improvement since September '08. Additionally, a workshop announcement for Retail Market Participants is provided, covering various MarkeTrak topics and resources. For more information, visit the MarkeTrak documentation link at ERCOT's website.

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MarkeTrak Phase II TaskForce

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  1. MarkeTrak Phase II TaskForce Update to RMS March 11, 2009

  2. MarkeTrak – Meeting: March 5th • Lessons Learned • What went well: • Overall – very successful project • Phased Release Schedule worked very well • Use Cases • Testing went smoothly – everyone did a great job informing the other MP when the issue was transitioned to them to work • Testing Orientation was very beneficial • Availability of the CERT environment • Commitment from ERCOT and Market Participants

  3. MarkeTrak – Meeting: March 5th cont. • Areas for Improvement: • Would like to have more Market Participants involved on the Taskforce. • Provide release documentation in a more timely manner. • To better manage the testing is to have the testing group in one room and go around the table so that we don’t have to send emails. Dedicated in one space at one time. • Review test scripts in checklist prior to testing.

  4. MarkeTrak – Meeting: March 5th cont. • There were great suggestions provided for future enhancements to the tool. • An email will be sent out to the MarkeTrak distribution list with these suggestions: • Action Item: Schedule a meeting in your shop, review and provide comments. • Note: this was one of the lessons learned - would like more participation from the Market Participants

  5. Action Items: • Blank escalation contacts in the rolodex to automatically be populated with the Admin contact information - ERCOT • There are currently 4,700 MarkeTrak users. Each Admin will review all of their users set up in the tool. If no longer a user, please de-activate the user (see section 7 of the User Guide for instructions) - Each MarkeTrak Admin

  6. MarkeTrak – Retail SLA Update From Retail SLA (MarkeTrak, section 2.2.3, page 11) • Additionally, ERCOT will track response time for API Query List, Query Detail, Update and Submit, and also GUI. This data will be monitored from the Ercot network perimeter at 5 minute intervals, and reported monthly. Once data has been analyzed for a period of 3 months, TDTWG will recommend a benchmark for degradation level of API and GUI no later than the end of 1Q 2009. • ERCOT gave a presentation at TDTWG and at the MarkeTrak Taskforce meeting providing the results of the analysis of the response times. • API Query List:ERCOT Recommended Service Level Objective: 3.75 seconds • API Query Detail: ERCOT Recommended Service Level Objective: 2.5 seconds • API Update: ERCOT Recommended Service Level Objective: 8 seconds • MarkeTrak GUI: ERCOT Recommended Service Level Objective: .5 seconds

  7. MarkeTrak – Retail SLA Update • API Update – Historic Comparison • Performance has improved since September ’08 • (Average decreased from 7.45 to 5.27 seconds) • Action Item: To have Market Participants review the presentation ( will send out). A MarkeTrak Taskforce conference call will be scheduled tentatively for April 2nd. The Taskforce will review and prepare a recommendation to TDTWG for the service level response times for each category and the degradation level.

  8. MarkeTrak - Training Announcement - Retail Market Participant Workshop - MarkeTrak • When:           Thursday, March 26, 2009                     MarkeTrak Workshop - 9:00 AM - 3:00 PM • Where:          ERCOT MET Center            7620 Metro Center Drive                     Austin, Texas 78744 • In this workshop, the Retail Client Services team will cover the following topics: • MarkeTrak • Overview • Day-to-Day Issues • Data Extract Variance (DEV) Issues • Linking issues, Notifications and Item locks • Bulk Insert • Mass Update/Transition • Reporting • Administrative Roles

  9. MarkeTrak Documentation • http://www.ercot.com/services/client_svcs/mktrk_info/ • User Guide • Bulk Insert Templates • MarkeTrak Workflows • MarkeTrak Tips and Tricks • MarkeTrak API WSDL/XSD Also direct link from MarkeTrak tool

  10. Questions

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