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A Program Manager's Perspective

A Program Manager's Perspective. Phil Couey 24 February 2006. Introduction. My Goal : Describe two key elements needed for a successful program My Career Path : Design Engineer Project Engineer Engineering Manager Program Manager Program Director Program V/P.

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A Program Manager's Perspective

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  1. A Program Manager's Perspective Phil Couey 24 February 2006

  2. Introduction My Goal : Describe two key elements needed for a successful program My Career Path: • Design Engineer • Project Engineer • Engineering Manager • Program Manager • Program Director • Program V/P

  3. Two Key Elements for Program Success: 1. Clarity of Specifications 2. Change Management

  4. Why is Clarity Important? • Big • Beautiful • Brown • Bear • Biking • Backwards

  5. Clarity of Specifications • Why does it matter? • Whose spec? • Who is doorkeeper? • What are key spec milestones? • When to stop the program? • How can we move forward? • What does “done” look like?

  6. Change Management Two Things to Know: • Change is not optional • Change can be a friend and/or foe Four Things to Do: • Organize for change • Decide HOW before WHAT • Disclose timely • Implement totally

  7. Real Life Change reveals the quality of the relationship by making it stronger or weaker – examples Contract Manager is sometimes the “bad guy” for change management • “Not a change until I say it’s a change” • PM and Contract Manager must “be on same page” before the customer and the program team • Do the paperwork and keep it current

  8. What This Means You Get to Choose • EITHER you can address expectations early via clear specs and manage change as it occurs via change management by working closely with your customer to find the best win-win solutions; • OR you can address expectations and changes later via ECPs and REAs by working closely with your lawyers and mediators to find the best lose-lose solutions.

  9. Next Step – Use the 2 Keys! Key #1- Invest enough time up front to know what your customer really wants. This is called Clarity of Specifications. Key # 2- Plan how change will be handled before you have change. This is called Change Management.

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