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Office Of Ombuds Services

Office Of Ombuds Services. The Office of Ombuds Services Provides: An accessible, independent, impartial, informal, and confidential resource to assist Students, Staff, Faculty, and Others in the resolution of problems and conflicts. The Role Of University Ombuds Officer. Active listener

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Office Of Ombuds Services

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  1. Office Of Ombuds Services • The Office of Ombuds Services Provides: • An accessible, independent, impartial, informal, and confidential resource to assist Students, Staff, Faculty, and Others in the resolution of problems and conflicts.

  2. The Role OfUniversity Ombuds Officer • Active listener • Provides options for resolution • Responds to questions • Explains university policies and procedures • Facilitates and/or mediates communication between individuals • Provides steps to resolve problems • Provides data on trends or patterns of problems and/or complaints to the university president

  3. University Ombuds Officer Works Within Boundaries • The University Ombuds Officer WILL NOT: • Direct any university office to change a decision • Offer legal advice • Make decisions for you • Have a stake in outcomes • Be a part of any formal processes • Advocate for any party to the dispute

  4. When Should I Contact The Office of Ombuds Services? • Make contact as soon as you feel there might be a problem you cannot resolve • Need to discuss a sensitive question or issue • Feel you have been treated unfairly • Situation requiring negotiation or facilitating communication • Unsure which policies, procedures, or regulations apply • When you are unsure of where to go or what options exist to solve a problem

  5. Are There Disputes The Office Of Ombuds Does Not Address? • Disputes between members of the campus community and private individuals, such as your significant other, landlords, or parents • Disputes involving formal processes, such as grievances, disciplinary actions or legal suits

  6. What Will I Gain By Coming To The Office of Ombuds Services? • Insight into a complicated situation • A clearer perspective on your issue or concern • Enhanced ability to deal effectively with a problem • Identification and clarification of options • Effective communication skills to resolve interpersonal issues

  7. What Other Services Does The Office Of Ombuds Services Provide? • Consultation • Active listener • Nonjudgmental sounding board • Conflict communication coaching • Provide workshops for students, faculty, and staff • Role-play • Strategize options • Analysis of options for resolution • Mediation • Suggest changes in university policies and procedures

  8. What Does Confidentiality Mean? • Confidentiality of all dealings and communications with Office of Ombuds Services • Issues regarding any disclosures of public safety, such as danger to oneself or others may not be kept confidential • Communications with the Ombuds Officer is not a first step in a formal complaint to the university • The Ombuds Officer does not communicate with attorneys or have any involvement in a matter once legal steps have been initiated

  9. Maintaining Confidentiality • No confidential or sensitive information is communicated by e-mail or voice mail • Confidentiality is maintained by the university Ombuds Officer and by you

  10. Contact Information Twillea Evans-Carthen, Ombuds Officer, Director of Ombuds Services CSUSB Office of Ombuds Services 5500 University Parkway, PL-268 San Bernardino, CA 92407 Office Number: (909) 909-5635 Fax Number: (909) 537-7528 Website: http://ombuds.csusb.edu/

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