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Best Practice Guide for Smartphone and iPad /Tablet Use

Best Practice Guide for Smartphone and iPad /Tablet Use. Chris Goldstone cgoldstone@strategicdirections.com.au. Background: MAV ICT Maturity Assessment Program Need to develop policies and guidelines for Smart Phones & Tablets Objectives: Develop Model Policy and Presentation tool kit

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Best Practice Guide for Smartphone and iPad /Tablet Use

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  1. Best Practice Guide for Smartphone and iPad/Tablet Use Chris Goldstone cgoldstone@strategicdirections.com.au

  2. Background: • MAV ICT Maturity Assessment Program • Need to develop policies and guidelines for Smart Phones & Tablets • Objectives: • Develop Model Policy and Presentation tool kit • Enable Councils to tailor for their own circumstances • Deliverables: • Best Practices Guidelines for Use of Smart Phones and Tablets • IT Cost Impact and Resource Matrix • Best Practices for development of Smart Phone & Tablet Applications • Model Smart Phone & Tablet Usage Policy • Presentation for IM Mgrs to deliver to Council Executives

  3. Smart Phones and Tablets – PROVIDE VALUE FOR COUNCILS • Enables Mobility • Delivers Productivity • Encourages Tangible Cost Savings • Provides Staff Benefits

  4. Best Practices Guidelines • Purpose • Policy Statement • Related Policies • Device Ownership • Standards • Security • Connectivity • Usage – Business & Personal • Downloads • Roles & responsibilities • Training • Compliance

  5. Model Policy Document • Designed for tailoring for Council requirements • Suggested Mandatory Policies • Ownership • Council Owned • BYO & its implications • Policy Options • IT Support • Applications Management • Device Management • Privacy Compliance • Downloads • Wiping data from lost/stolen devices

  6. ** Note: cost of the device relative to total operating costs

  7. Best Practices for Mobility Application Development. • Courtesy The Forrester Research Inc • Understanding the User Experience • Context is King • Best Practices in design • Opportunity to Innovate • Future of Mobility Application Development • Reference: • http://www.forrester.com/home#/Mobile+App+Design+Best+Practices/quickscan/-/E-RES59132

  8. Next Steps • Deliverables distributed to Councils • Tailor policies and presentations for own council • Other helpful references • Citrix :http://www.citrix.com/site/resources/dynamic/additional/Citrix_BYO_Index_report.pdf • Leeds Council… http://delimiter.com.au/2012/04/04/byod-light-how-leeds-took-its-first-steps-towards-bring-your-own-device/ • Defence Signals Doc - http://www.dsd.gov.au/publications/iOS_Hardening_Guide.pdf • Support • Strategic Directions Group • rbarker@strategicdirections.com.au

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