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Communication

Communication. Why?. Ineffective communication is a root cause for nearly 66 percent of all … events reported* * (JCAHO Root Causes and Percentages for Sentinel Events (All Categories) January 1995−December 2005). Poor communication Complacency Lack of knowledge Distraction

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Communication

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  1. Communication

  2. Why? Ineffective communication is a root cause for nearly 66 percent of all … events reported* * (JCAHO Root Causes and Percentages for Sentinel Events (All Categories) January 1995−December 2005)

  3. Poor communication Complacency Lack of knowledge Distraction Poor teamwork Fatigue Lack of resources Pressure Lack of assertiveness Stress Lack of awareness Norms Dirty dozen – causes of error

  4. Communication = “red cells”Information = “oxygen”

  5. Leadership

  6. Team members

  7. Circulation

  8. Check-Back is…

  9. Acknowledge communication • Read back specifics • Get clarification • Ask questions • Summarise/paraphrase for sender

  10. Too little communication

  11. Too much communication

  12. Blocked communication

  13. Failure to listen

  14. Information leak

  15. Actions

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