PRODUCTS & SERVICES

1. PRODUCTS & SERVICES

2. PLAN OF PRESENTATION • Postal services today with cake exercise • Recap of products and services • Discussion of features of products/services by trainees working in groups

3. Postal service today • Erosion of monopoly -Emergence of competition • Changing expectations of customer-need for value addition • Net work-Leveraging the net work • Induction of Technology-IT revamp • Challenges • Re-engineering of business process • Evolving new processes based on customer needs • Decline in Mail volume-New Mail strategy • Business to customer ( B2C) • Business to Business (B2B)

4. Revenue and expenditure gap • Deficit • Decrease in revenue • Increase in operational cost *As per Annual Report 2011-12

5. Let us introspect • What is the need of hour today? • Decrease the operational cost-Is it possible? • Never • Increase the revenue-Yes possible • But how?

6. Recap of features of products

7. Products and services-classification Mail services • Mail products • Registration • Parcel • Insurance • Value payable post • International Premium services • Speed Post • Business Post • Express Parcel • Media Post • Greeting Post • Logistics Post Retail services • Bill mail • Direct Post • Retail Post • e-Payment Financial services • Post Office Savings schemes • Postal Life Insurance • Money remittance services • e-iMO • Forex services

8. Group activity on mail products • Let us do a group exercise • The class is divided into ten groups • Each of the first 5 group will choose one of the mail services and prepare a chart showing features; to be presented in class next day • For the purpose of this exercise you may consult IndiaPost ready reckoner, IndiaPost site and PO Guide Part I(download from IndiaPost site)

9. Premium services • Speed Post • Business Post • Express Parcel • Media Post • Greeting Post • Logistics Post

10. Speed Post features • Fast, Time bound, assured delivery • Letters and documents up to 35 kg • Track & trace system • www.indiapost.gov.in • BNPL • free pick up

11. Business post • One stop solution • Bulk customers, Banks, corporate offices • pre mailing activity • Collection of mails from the premises • Inserting/Enveloping • Gumming • Labeling • Addressing • Franking Mumbai Business Post

12. Charges for premailing activities

13. Express parcel post • Corporate Customers on Contract • Maximum weight 35 Kgs • Time bound delivery at door step • Refund of charges if undelivered with in norms • Booking in speed post centres • Surface transport

14. EPP Tariff

15. Express Parcel retail • Not a contractual service-all customer • Maximum weight limit 35 Kgs • No credit facility • Door to door delivery irrespective of weight • surface transport • Booking in speed post centres

16. EPP Retail tariff

17. Media Post • Advertisements on Postal stationery -Post cards, Inland Letter cards, Letters, Aerogramme • Letter boxes • Mail vans ( Revised vide letter dt. 22.12.05 ) • outside and inside the Post offices (decentralized vide letter dt. 8.12.05

18. Media Post rates

19. Logistics Post • Large volume of parcels • Minimum chargeable weight 50 kg • Insurance is optional • Warehousing facility • Minimum charge for(delivery & pick up) consignment is Rs 50.00 plus docket charge Rs 100

20. Logistics Post cont’d • Loading & unloading charge • free upto 500 kg • Above 500 kg Rs 1000 per ton • Tariff based on • Weight & volume • Volume 10 cubic feet or part = 50 kg • Additional cubit feet or part = 5 kg • Octroi/Toll tax,storage,demurrage fee are extra

21. Retail Services • Bill mail • Direct Post • Retail Post • e-Payment

22. Bill Mail Service • Financial statement, bills • Once in 90 days • Minimum 5000 • Delivery within district • Advertisement allowed , not exclusive publicity • Up to 50 gm-3.00 • Additional 50 gm 2.00

23. National Bill mail service • Financial statement, bills • Minimum 10000 • Up to 50 gm- 5.00 • Additional 50 gm 2.00 • No credit • Fully sorted pin code, delivery PO wise bundle • Airlifted • Sent through speed post , EPP and parcel(on request at extra cost as for SP/EPP)

24. Direct Post • Unaddressed articles • Size should be of A3 size paper • Minimum 1000 • Accepted in DPCs • Delivered in the area specified by the sender • Tariff: 20 gm local 1.50 intercity Rs 2.00 • Additional 20 gmRs 1.00 for both • Discount 5% over 50000

25. Retail Post • Pension payment • Sale of Gold Coins • Sale of application forms-Pass port, university forms • bills collection-TRC, Electricity, water bills • Passenger reservation system

26. e-Payment • Many to one service- • Electronically consolidate the bill payment • PO collects bill payment for BSNL ,Airteletc • Issue receipt and account • Update the data in to central server • Consolidate the account electronically and pay to biller at his convenient point • MIS accessible to the biller through e web interface • Biller downloads the collection details • Biller can also upload the bills to the customer for payment at post office

27. Financial services • Post Office Savings schemes • Postal Life Insurance • Money remittance services • e-iMO (IFS inward) • Forex services

28. Post office Savings schemes • Accounts • SB, RD, TD, MIS, SCS, PPF • Certificates • NSC 5 yr VIII issue and 10 year IX issue

29. Group activity • The second set of 5 groups will choose one type of account each as below • Group 6 – SB • Group 7 – RD & TD • Group 8 – MIS & PPF • Group 9 – SCS • Group 10 – NSCs • Each group will prepare charts showing features and latest changes and interest rates, comparative benefits to the customer and present the same in the class this Saturday • You can consult • POSB manual, India Post site

30. Money remittance services • Money Order • Electronic Money Order • Instant Money Order • MO Videsh • International Money Transfer Service • Electronic Clearance Services (ECS) • Money gram International Money Transfer

31. eMO • Transmission of money through electronic media • Connectivity through WAN wide area network or broadband internet • Unique PNR number for tracking • Intimation of payment to remitter from booking office

32. Instant money order • Speedy ,mobility, safety reliability • Instant web based • Minimum Rs 10,000 • Maximum Rs 50,000 • To remit payment-(TRP-1) to send money • 16 digit code • To make payment (TMP-1) for payment • Personal identity proof • Cash up to Rs 50,000

33. iMO tariff

34. MO Videsh • Outward remittance to foreign countries using the eurogiro platform • Remittances subject to RBI regulations • Minimum of 100 USD and max 5000 USD per transaction • Only personal remittances for specific purposes • This service is not available in POs on saturdays

35. e-IMO • Partnership between India post-UAE for inward international remittances from UAE • Secure international financial system(IFS of UPU) used for money transfer • POs in Delhi, Mumbai, Kolkata, Kerala are authorised • Payment up to Rs 20000 at residence • 20000 to 50000 at PO • Above 50000-cheque

36. International Money transfer • Remittance through Western Union or Money gram service • India Post acts as agent • Only inward remittances for personal needs • Quick remittance process, money can be disbursed in about 10 minutes • Payment is made in Indian rupee • Service is targeted to NRI dependents and foreign tourists visiting India

37. Forex services • Provided by India Post in partnership with HDFC bank • Facility available in select Post Offices • Services offered

38. New financial services • MNREGA • NPS

39. MGNREGA • Open account for zero balance • Minimum balance-Nil • No other deposits • Non-transferable and non conversion • No cheque facility • Separate block numbers • Single account for a family • Joint A only-Husband/wife • Nomination facility available

40. MNREGA cont’d • Job card number, date of issue be noted on SB-3 • Will not be treated as silent • Normal procedure in case of claims • If the name is deleted in the job card account to be closed with in 30 days • Interest payment-normal procedure

41. New Pension Scheme(NPS) • Any citizen of India age between 18-55 can join • Should comply with KYC norms • Two types of accounts • Tier I • A Non- withdrawal account • the Subscriber shall contribute savings for building a retirement corpus. This is mandatory. • Tier II • A voluntary savings facility • provides liquidity to subscribers, • Withdrawal is allowed