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A whole council approach to transformation

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A whole council approach to transformation

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    1. A whole council approach to transformation Kevin Huggins Cooper Strategic Director of Organisational Improvement

    3. Who are we? 198,000 residents Only Tyne and Wear borough to be growing Wallsend, Whitley Bay, North Shields, Killingworth Elected Mayor

    4. What needed fixing? Poor to 2 stars Approach to customers Culture Poor service delivery Disparate buildings

    5. The Council Democratic Strategic Policy Leadership Mayor and 60 Elected Members Slides 25 To deliver the programme the council is going to have to change from the way it conducts business today - in general we deliver services directly to the community, with some areas of good practice of community participation. In the future …. Next slide Slides 25 To deliver the programme the council is going to have to change from the way it conducts business today - in general we deliver services directly to the community, with some areas of good practice of community participation. In the future …. Next slide

    6. The Council - Mission Working closer to Communities Mayor’s pledges Deliver value for money Quality services Happy citizens Closing the gap Slide 4 North Tyneside Council has a mission statement of: “Working Closer to Communities” . It also has four underlying principles, which are: o       The creation of Value for Money for the citizens of North Tyneside o       The creation of high quality services o       Increasing the levels of citizen happiness o       Closing the gap between the poorest communities and the best These are embedded in the council plan through the Elected Mayor’s pledges. Slide 4 North Tyneside Council has a mission statement of: “Working Closer to Communities” . It also has four underlying principles, which are: o       The creation of Value for Money for the citizens of North Tyneside o       The creation of high quality services o       Increasing the levels of citizen happiness o       Closing the gap between the poorest communities and the best These are embedded in the council plan through the Elected Mayor’s pledges.

    8. Slide 26 The council will move from delivery to commission basis. Mixed economy with services being provided by different types of providers, including in-house where appropriate. Decisions on the partner will be based on what is best for North Tyneside. Slide 26 The council will move from delivery to commission basis. Mixed economy with services being provided by different types of providers, including in-house where appropriate. Decisions on the partner will be based on what is best for North Tyneside.

    10. Getting started Launch events Political engagement Union engagement Market engagement Strategic partners Comms campaign

    11. Customer Customer strategy Accommodation – tiered approach Institute of Customer Service Customer experience Customer relationship management Engagement

    13. Service Fence to fence Waste CHRIS Older people’s homes Culture and leisure Fleet VFM

    14. People Strategy Communication Culture Workforce planning Job evaluation Equality and diversity Member development Knowledge management Performance improvement HR Payroll Recognition Volunteering

    16. Accommodation New open plan, modern accommodation New working practices New modern/multi use council chamber Support services Technology Lights out server environment Thin client / IP telephony Corporate management team

    17. Delivering the Programme Slide 17   The board will deliver the transformation programme through:   o    Direct input by the Corporate Management Team (Chief Executive and Strategic Directors, the Elected Mayor and Service Councillors o    Phil Jackman will lead the Transformation programme – supported by programme office o    The programme will have organisational development, finance and benefits realisation capacity o    The Stakeholders Group will involve the Trade Unions and key parties o    The Transformation Team will be supporting the four directors to deliver their corporate priorities within the programme Slide 17   The board will deliver the transformation programme through:   o    Direct input by the Corporate Management Team (Chief Executive and Strategic Directors, the Elected Mayor and Service Councillors o    Phil Jackman will lead the Transformation programme – supported by programme office o    The programme will have organisational development, finance and benefits realisation capacity o    The Stakeholders Group will involve the Trade Unions and key parties o    The Transformation Team will be supporting the four directors to deliver their corporate priorities within the programme

    18. Issues (1)

    21. Achievements 3 star improving strongly/well 7 New JSCs ICS CRM Fence to fence Modernised Adult Services Closer values Equality and diversity Job evaluation Quadrant campus Business support service VFM Closing the gap

    22. Savings profile

    23. What is different Culture Broken the mould One council Governance Customer satisfaction Colleague satisfaction Put on the map From transformation to business as usual

    24. What next? vfm Programme 2010-2014 Ł104m Major projects Focus on outcomes Transforming how the organisation supports this

    25. Thank you

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