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Turning The Tide

Turning The Tide. May 6, 2009 AmeriCorps Best Practices Conference. Introduction: Tell a story of …. …The first music product that you purchased What was the artist/band? What was the name of the musical work? How did you acquire it? How much was it?

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Turning The Tide

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  1. Turning The Tide May 6, 2009 AmeriCorps Best Practices Conference

  2. Introduction: Tell a story of …. …The first music product that you purchased • What was the artist/band? • What was the name of the musical work? • How did you acquire it? How much was it? • What’s your memory of playing it for the first time? • Where do you think that product is now?

  3. Differences that make a difference Your behavior is grounded in two key dimensions: Personality Culture Intercultural Conflict Survey Instrument, Dr. Mitchell Hammer

  4. What is Culture? Culture represents the “normative system” in a social community for how to interpret events and how to respond to them. Not all individuals in a cultural community necessarily think, feel and act according to the normative system. Preference within a community defines at the group level the identified cultural patterns – which structure interaction within the community. Intercultural Conflict Survey Instrument, Dr. Mitchell Hammer

  5. Generational Check In Traditionalists. b. 1900-1945 Baby Boomers. b. 1946-1964 Generation Xers b. 1965-1980 Millennials b.1981-1999 From When Generations Collide, Lynne Lancaster and David Stillman

  6. On Career Goals Traditionalists. “Build a Legacy.” Baby Boomers. “Build a Stellar Career” Millennials. “Build Parallel Careers” Generation Xers. “Build a Portable Career” From When Generations Collide, Lynne Lancaster and David Stillman

  7. On Balance Traditionalists Support me in shifting the balance. Baby Boomers Help me balance everyone else and find meaning myself Millennials Work isn’t everything, flexibility to balance my activities is. Generation Xers Give me balance now, not when I’m 65. From When Generations Collide, Lynne Lancaster and David Stillman

  8. On Feedback Traditionalists. “No news is good news.” Millennials “Feedback whenever I want, at the push of a button.” Baby Boomers “Once a year, with lots of documentation.” Generation Xers “Sorry to interrupt, but how am I doing?” From When Generations Collide, Lynne Lancaster and David Stillman

  9. 60 Minutes (CBS) November 14, 2007

  10. 60 Minutes (CBS)November 14, 2007

  11. Self- Actualization Millennials Gen-X ers Esteem Needs Belonging Needs Baby Boomers Safety Needs Traditionalists From Live First, Work Second by Rebecca Ryan

  12. Maslow’s Self Actualization “Teach people to be authentic…” “Teach people to transcend their cultural conditioning…” “Help people discover their vocations…callings, fates or destinies…” “We should refresh consciousness, teach people to appreciate beauty…” “We should teach people to transcend trifling problems and grapple with life’s serious problems…”

  13. Four Turnings (Strauss and Howe) High A New Civic Order Emerges Traditionalists Millennials Baby Boomers Crisis Rapid decay of institutions; Rebirth of new order Awakening Spiritual Upheaval Generation Xers Unraveling Institutions weaken, individuals strengthen; Civic order decays, new system takes hold

  14. Working Interculturally Reconciliation Reframe Recognize Intercultural Conflict Survey Instrument, Dr. Mitchell Hammer

  15. What Millennialls Want per our Focus Groups Acknowledgement Bridging Cultural Distance Clarity/Transparency of Process Continuous Learning Sustaining Relationships Flexibility Sense of Mission Access to Internal/ External Pathways

  16. Reconciliation Continuous Learning Collaboration Integrity Recognizing and Mobilizing Strengths and Assets Diversity + Inclusion

  17. Tell a story of how you or your agency… • Learned from it’s past mistakes by taking on a new strategy or action; or publicly shared what it has learned with its co-workers/constituency • Recognized the strengths of its talent; or tried to act from an intention on building on strengths. • Created a dynamic and effective team • Demonstrated accountability to its constituents/co-workers, or modeled transparency or authenticity • Made others feel included, especially those in the margins

  18. What we did today Recognize: How our agencies currently deal with intergenerational relationships. Reframe: The roots of intergenerational conflict are grounded in culture; a framework of five values. Reconcilation: We shared stories of how we already bridge these cultures, and we created options and possibilities for further reconciliation.

  19. Discovery and Intention Write a sentence that starts with: “I learned that I…” “I discovered that I…” “I re-learned that I…” “I affirmed that I…” Write a second sentence that starts with: “I intend to…” “I will…” “I plan to…” “I want to…”

  20. Want the Powerpoint? MacArthur Antigua Director, National Recruitment & Expansion Public Allies macarthura@publicallies.org 414.460.1156

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