Ch 14: Workplace

1. Inter-Act, 13th Edition Ch 14: Workplace

2. Adults Spend 50% of Their Waking Hours at Work All other activities Work

3. Locating Jobs • Job openings • Campus career center • Online job posting sites • Networking • Uncover the hidden job market. • Reach out to people you know and tell them you are in the job market. • Network at community events.

4. The Cover Letter (should be tailored to each job posting) • Short — no longer than four paragraphs • Express your interest in a position. • Include how you learned of the opening. • Tell why you are interested in the company. • Highlight skills and experiences. • Ask directly for an interview.

5. Professional Résumé • Contact information • name, address, telephone number, e-mail • Career objective • Education • Employment history • Military background • Relevant professional affiliations • Community service • Personal information • Special skills • References

6. Cover Letters and Résumés • List information clearly. • Use a consistent format, including margins, indention, spacing, etc. • Proofread so that they are error-free. • Use good-quality paper (or, if you are sending via e-mail, use a simple, clear format).

7. Applying Electronically • Third-party résumé services are becoming increasingly popular. • E-résumés should use plain text and limited formatting. • E-résumés should contain a list of key words. • Online portfolios may include: • Résumé • Examples of your work: video clips, photos • Links to your work

8. Preparing for the Interview 1. Do your homework. 2. Based on your research, prepare a list of questions. 3. Rehearse the interview. 4. Dress appropriately and conservatively. • Plan to arrive early. • Bring materials.

9. The Interview • Listen actively. • Think before responding. • Provide specific examples that highlight your qualifications. • Be enthusiastic. • Ask questions. • Avoid discussing salary and benefits. • Thank interviewer.

10. After the Interview • Send a thank-you note. • Self-assess your performance. • Contact the interviewer for feedback.

11. Communicating with Supervisors and Subordinates Managers should: • Communicate expectations • Provide useful feedback Employees should: • Do more than is expected of them • Develop the relationship to the point of mutual trust

12. Communicating with a Manager • Identify how you can help your manager. • Volunteer for specific assignments. • Clarify assignments. • Ask for feedback. • Adapt to your manager’s communication preferences. • Develop a mentoring relationship.

13. Work Relationships

14. Communicating in Co-worker Relationships • Co-worker relationships • Develop mutual trust • Use interpersonal skills: listening, collaboration, empathizing, and supporting • Work teams • Formal group established with a clear purpose and appropriate structure • Members work together to achieve goals • Can be short-lived or ongoing

15. Characteristics of Effective Work Teams • Clear group goal that all can embrace • Clear member roles • Feedback about performance • Team members use their skills to help • Commitment to the team and success • Collaborative climate • Standards of excellence • Strong leadership

16. Task Roles in Teams • Information or opinion giver • Information or opinion seeker • Analyzer Behaviors that help a group make a decision:

17. Maintenance Roles in Teams • Gatekeeper • Encourager • Harmonizer Behaviors that improve interaction in a group:

18. How can this group’s communication become more effective? Microsoft Photo

19. Romance at Work • Organizational romance: sexual or romantic involvement between people who work for same organization • Most organizations forbid romantic relationships between supervisors and subordinates.

20. Communication Technologies for Teamwork • Electronic newsletters • E-calendars • Blogs • Podcasts • E-surveys • Wikis

21. Digital Communication Etiquette at Work • Match your purpose with the social media device. • Respond to ideas, not to people. • Use social media to add value to a conversation. • Respond appropriately and efficiently. • Give praise where appropriate.

22. Social Media at Work • Check company guidelines prohibiting social networking sites on company computers. • Be careful what you “Tweet” to your followers. • Messages could get back to supervisors. • Consider using a professional networking site such as LinkedIn. • Regularly “Google” your own name. • Think twice before posting questionable photos or links.

23. Boundary Spanning • Boundary spanning: communicating with people outside your organization in a mutually beneficial relationship • Customers and clients: people, groups, or organizations that use your organization’s goods or services • Vendors: people, groups, or organizations that supply your organization with necessary raw materials or other goods and services

24. Communicating in a Diverse Workplace Culture-Based Work Styles • Results-oriented –values results of work over building relationships at work • Relationship-oriented –prioritizes building relationships at work over the results of work • Sequential task completion – prefers to break larger tasks down into separate parts and complete one part at a time, in order • Holistic task completion –prefers to work on an entire task at once

25. FeminineLinguistic Style Masculine Linguistic Style • Rapport talk • Meets face needs of others • Uses indirect language when giving orders to employee • Acknowledges mistakes directly • Uses pronouns “we, our, ours” • Report talk • One-upping • Assertive statements • Direct language when giving orders • Indirect language when acknowledging a mistake • Uses pronouns “I, he, she, they” Gender Differences

26. Gendered Conversation Rituals

27. Generational Diversity • Intergenerational differences • Views of authority • Approaches to rules • Work vs. leisure • Technological competence

28. The Dark Side • Workplace aggression: any counterproductive behavior at work intended to hurt someone else • Verbal aggression: sending verbal messages intended to hurt someone • Behavioral aggression: nonverbal acts intended to hurt someone • Physical aggression: nonverbal acts of violence against another person with the intent to do bodily harm • Bullying: habitual use of aggression and the repeated use of aggression against one target individual

29. The Dark Side • Sexual harassment • Unwanted verbal or physical sexual behavior that interferes with work • Violates the Civil Rights Act of 1964 • To cope with sexual harassment: • Tell person the conduct is unwelcome. • Keep private, written notes. • After informal methods fail, file formal complaint with employer.