Hello and Welcome to Bournemouth University International Students Orientation Programme ISOP 2009

1. Hello and Welcome toBournemouth UniversityInternational Students� Orientation Programme (ISOP) 2009

2. The Centre for Global Perspectiveswelcomes you to ISOP 2009

3. Who are the Orientation Team? Caroline Howlett Jarunda Richardson Helen Blanchett Where can you find us? The Centre for Global Perspectives Kimmeridge House (1st Floor) At the Information Fair later today

4. This session: Practical information Accommodation Medical Services Study Support Free time activities Outline of important events this week Bus information Introduction to askBU

5. Accommodation It is very important that if you are renting privately you get a contract for your house/flat. If you don�t, you may find it difficult to get your deposit back. Student Advice Centre can help you to check contracts. Report any problems with University accommodation to the Accommodation Office (Talbot House)

6. Medical Services National Health Service (NHS) - free for students studying for more than 6 months NHS Direct : 0845 4647 For information on Swine Flu (A/H1N1v) www.direct.gov.uk/pandemicflu Pharmacies

7. Swine Flu Current Government advice suggests the pandemic is likely to peak around the end of October. BU is mindful of the unpredictable nature of this pandemic and are planning accordingly.

8. Swine Flu What measures can you take to prevent infection? Cover your nose and mouth when coughing or sneezing, using a tissue bag and bin used tissues promptly Wash your hands frequently with soap and water, to prevent the spread of any virus At home, clean hard surfaces (e.g. door handles, work surfaces) frequently

9. Swine Flu If you have flu-like symptoms and are concerned that you may have Swine Flu: stay at home or in your residence check your symptoms using the National Pandemic Flu Service contact your �flu buddy�

10. Swine Flu What is a �flu buddy�? Identify somebody who in the event of you catching Swine Flu can help you by: collecting antiviral medication on your behalf ensuring you receive food without having to leave your accommodation

11. Swine Flu BU is working closing with and taking advice from the Health Protection Agency. We will keep students informed through: the BU website: www.bournemouth.ac.uk BU�s virtual learning platform myBU the Students� Union

12. How do you register with a doctor? Choose a GP close to your home or studies (There is a Medical Centre on campus) Go to the Information Fair Don�t wait until you are ill to register!

13. In an emergency� Phone 999 for Ambulance Police Fire Service Coastguard

14. Study Support www.bournemouth.ac.uk/languagecentre English LAB Languages@BU Academic Skills Workshop Programme For English language practice and culture: English Conversation and Culture Club

15. Free Time Join a club or society (go to the Info Fair today to find out more�) Volunteering www.the-hub.org.uk Global Caf� (every Weds 5.00pm) Global Cinema (every Weds 6.30pm) Explore the local area Excursions � check the programme Collect social programme at the end of the sessionCollect social programme at the end of the session

16. What is this week for? Making friends Getting to know Bournemouth Finding your way round the university Making practical arrangements Adapting to your new environment

17. Today Daytime Campus Tours LUNCH! (Collect a voucher at the end of this session) Information Fair Bus Tours of Bournemouth and Poole (sign up) Chinese students meeting Federal Loans meeting Evening International Welcome Reception (tickets at Info Fair) Salsa party (�5 or �3 if you are in a group of 10 or more) Go to Info Fair with any questions � that�s where to find us! For times and rooms for all sessions check the programme Welcome Reception � must have already registered for a ticket online Dress code � smart casual� shirts, not t-shirts, perhaps as you�d dress for a restaurant?Go to Info Fair with any questions � that�s where to find us! For times and rooms for all sessions check the programme Welcome Reception � must have already registered for a ticket online Dress code � smart casual� shirts, not t-shirts, perhaps as you�d dress for a restaurant?

18. Tuesday Daytime Marketing yourself to employers Part-time job search Visa and working Buddying scheme lunch Immigration Information Police Road Safety Evening Film and snack in Chaplaincy Quiz evening

19. Wednesday Daytime Intro to UK Academic Life Police Information Immigration Information Shopping and Budgeting Finding a place of Worship Evening Global Caf� Global Cinema

20. Thursday Daytime Cultural Transition & Student Panel GES taster sessions Job search Application Process Selection Process Cream Tea Evening Bike Tour and BBQ (tickets from the Info Fair)

21. Friday Daytime Introduction to UK Academic life Cultural Transition and Student Panel Help I can�t cook � Kitchen Etiquette Evening Postgraduate Cheese and Wine Evening (tickets from Info Fair) Lollipop at The Old Firestation

22. This weekend Saturday Isle of Purbeck Tour (�15 � tickets from Info Fair) Walk to the beach via heathland Sunday Trip to Christchurch (�4.60 � Poole and �2.80 � Bournemouth Train station) Volunteering activity on Studland Beach (free) (Sign up at www.the-hub.org.uk or ask at Info Fair for more details.)

23. Next Week Tuesday Postgraduate Lunch SUBU Leadership Program Wednesday SUBU Leadership Program Global Caf� Global Cinema

24. Next Weekend Saturday Freshers� Fair Sunday Trip to London (�20 from Information Fair or Student�s Union Reception)

25. Buses Unilinx Service (Routes U1 and U2) ISOP buses Check both timetables! Okeford House � different bus stop All Unilinx and ISOP buses are free for this week and next week Yellow and W&D bus timetables available from Main Reception

26. Photo permission We will be taking photos at events throughout the day. If you do not want your photo to be taken, please speak to the photographer.

27. What we ask from you� Please be on time! If the timetable says 10.00, the session will start at 10.00! Please be patient! There is a record number of students on ISOP this year! You will sometimes need to queue, or wait for an answer to your question. PLEASE give us your feedback! We will email you an evaluation form at the end of the week Win a �50 book voucher!

28. Diwali Festival of Light Celebrated by Hindus and Sikhs Friday 16th October We need your help to organise a party! Planning Meeting Next Friday 2nd October 1.00 � 2.00pm In the Centre for Global Perspectives, Kimmeridge House Collect a flyer at the end of this session!

29. askBU uncovered � Your one-stop university enquiry and information service

30. What is askBU Students Service? Who are the askBU team? How can I contact askBU? What can askBU help students with? What is the Virtual Advisor? ISOP overview & a bit more practical info Introduction slideIntroduction slide

31. Who are the askBU Team? Left to Right Amy Brackpool Student Advisor Sandor Tamas Aleva International Student Advisor Barbara Montagna International Student Advice Officer Keith Sutton Student Finance Officer Amanda Stevens (askBU Students Manager & Student Advice Officer) Jenna Fudge Student Advisor Carol Moore Deputy Student Advice Officer Paul London Student Finance Advisor Introduce the Team�.Introduce the Team�.

32. How can I contact the askBU Service? Talbot Campus �The Base� Ground Floor Poole House Lansdowne Campus BG06 Ground Floor Bournemouth House What it says on the tin�What it says on the tin�

33. What are the askBU Students Service Open Hours? The askBU staffed service is open during the following hours: 8.30 am � 5 pm Monday, Tuesday, Wednesday and Thursday (closed Wednesday afternoons 2 � 3.30 pm for team training) 8.30 am � 4.30 pm Friday

34. What can askBU help students with? Student Financial Support International Student Support Guidance and assistance on procedural issues, University rules and regulations Issuing replacement documentation (ID Cards and Council Tax Exemption Certificates) Student Financial Support askBU Students Enquiry and Information Service encompasses the posts of Student Finance Officer (Keith) and Student Finance Advisor (Paul) and they remain the �specialists� for advising on issues of student finance such as BU Bursaries, Scholarships, Student Loans etc. Additionally, with the move of the former HSC Student Office into askBU Students Service, we also have the specialist advice on NHS Bursary issues handled by Carol. The rest of the askBU students team are able to offer generic guidance on student finance queries, including checking bu bursary payment details, issuing of forms for e.g., Access to Learning Fund, Emergency Loans, Scholarships, issuing cheques etc, leaving the specialists to deal with the detailed enquiries. International Student Support Barbara has moved to the askBU Students team from the start of March and is responsible for the specialist advice to students on all matters pertaining to immigration from pre-enrolment visa applications, in-study visa extensions and the IGS post study visa applications, as well as assessing fee status of students and FFELP (Federal Family Education Loans Programme). Sandor will be taking up post as Student Advisor with International Student Support focus, assisting Barbara from 28 April. Guidance and assistance on procedural issues Explanation of Uni rules and regulations Mitigating Circumstances procedures Appeals procedure Complaints procedure etc Issuing replacement documentation What it says on the tin.Student Financial Support askBU Students Enquiry and Information Service encompasses the posts of Student Finance Officer (Keith) and Student Finance Advisor (Paul) and they remain the �specialists� for advising on issues of student finance such as BU Bursaries, Scholarships, Student Loans etc. Additionally, with the move of the former HSC Student Office into askBU Students Service, we also have the specialist advice on NHS Bursary issues handled by Carol. The rest of the askBU students team are able to offer generic guidance on student finance queries, including checking bu bursary payment details, issuing of forms for e.g., Access to Learning Fund, Emergency Loans, Scholarships, issuing cheques etc, leaving the specialists to deal with the detailed enquiries. International Student Support Barbara has moved to the askBU Students team from the start of March and is responsible for the specialist advice to students on all matters pertaining to immigration from pre-enrolment visa applications, in-study visa extensions and the IGS post study visa applications, as well as assessing fee status of students and FFELP (Federal Family Education Loans Programme). Sandor will be taking up post as Student Advisor with International Student Support focus, assisting Barbara from 28 April. Guidance and assistance on procedural issues Explanation of Uni rules and regulations Mitigating Circumstances procedures Appeals procedure Complaints procedure etc Issuing replacement documentation What it says on the tin.

35. More ways in which askBU can help students�. Changes to Addresses & Personal Details Re-setting Computer Passwords Exam Timetables Forms Graduation Queries Letters Changes to Addresses/Personal Details Forms available for student completion and askBU can process the forms in accordance with the agreed procedure, advising School Admin when this has been done. Re-setting Computer Passwords Procedure and programme developed that will enable askBU staff to reset the student computer password to the one generated at enrolment if they have �forgotten� what they changed it to. Exam Timetables askBU will have access to all exam timetables including ALN students and will be able to check details during the exams period. Forms We hold a range of forms including Changes to personal details Mitigating Circs Registering with GP NHS forms for help with healthcare costs (UK stdts only) Requests for replacement documentation etc Graduation Queries Most info is clearly available via the website, but if we get any specific queries we are happy to help or find out the answers. Letters Letters can be produced by the askBU students service for students with straight forward enrolments for example standard student status letters, letters to open bank accounts, letters for visa extension applications and letters for Post Study Work Based visa applications. There may be occasions when letter requests need to be referred back to Programmes Admin Teams if there is a query with a student�s enrolment status. Normally we require 48 hours notice to fulfill letter requests for students. Changes to Addresses/Personal Details Forms available for student completion and askBU can process the forms in accordance with the agreed procedure, advising School Admin when this has been done. Re-setting Computer Passwords Procedure and programme developed that will enable askBU staff to reset the student computer password to the one generated at enrolment if they have �forgotten� what they changed it to. Exam Timetables askBU will have access to all exam timetables including ALN students and will be able to check details during the exams period. Forms We hold a range of forms including Changes to personal details Mitigating Circs Registering with GP NHS forms for help with healthcare costs (UK stdts only) Requests for replacement documentation etc Graduation Queries Most info is clearly available via the website, but if we get any specific queries we are happy to help or find out the answers. Letters Letters can be produced by the askBU students service for students with straight forward enrolments for example standard student status letters, letters to open bank accounts, letters for visa extension applications and letters for Post Study Work Based visa applications. There may be occasions when letter requests need to be referred back to Programmes Admin Teams if there is a query with a student�s enrolment status. Normally we require 48 hours notice to fulfill letter requests for students.

36. How can the International Student Support Team help you? Confidential support and advice Immigration advice The �Student Batch Scheme� E-mail �mailbase�

37. How can you contact the ISST? General immigration questions � askBU Immigration, welfare, international-related Make an appointment with Sandor or Barbara: email askbu@bournemouth.ac.uk tel: 01202 969696

38. askBU Virtual Advisor http://www.bournemouth.ac.uk/current_students/askbu/index.html The virtual advisor is a useful tool available via the website 24/7 and will provide the answer to many frequently asked questions. The virtual advisor is a useful tool available via the website 24/7 and will provide the answer to many frequently asked questions.

39. Practical information about: Computer access Banking Insurance School inductions

40. Computer access You need a username and password to access most computers on campus. If you haven�t received your username and password, go to The Base Any problems with online registration, go to The Base. There are computers that don�t require passwords for internet access in The Base (Talbot Campus) If you have a laptop, you can access the internet via the wireless network in most main university buildings. IT Services have a 24 hour helpline: 01202 965515

41. Banking Choose a bank and branch � go to the Information Fair today Get a letter from your Programme Administrator Take it to The Base to be signed Go to the bank and make an appointment Don�t forget your passport!

42. Banking The following banks are most helpful to international students (but the types of accounts they offer vary): Abbey/Santander (on Talbot Campus) Barclays (on Talbot Campus) HSBC Lloyds TSB NatWest (Winton Branch)

43. Insurance You should insure your personal possessions if you don�t have insurance already Endsleigh Insurance have a special insurance policy for international students. You can pick up a leaflet at the Info Fair today. Or see them in person at the Freshers� Fair on Saturday 3 October.

44. School matters Make sure you know when your enrolment day is. It is the most important thing for you to attend! You should complete your online registration before you go to your enrolment session Any questions about your course, please contact your school directly or go to The Base.

45. NOW� Lunch vouchers Campus tours Information Fair

46. WE HOPE YOU HAVE A FANTASTIC TIME AT BOURNEMOUTH UNIVERSITY! until you are asked to leave and join a campus tour group