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DoIT Services

DoIT Services. Presented by Lou Perillo Director, Administrative Technology Support Services. Praveen Panchal Chief Information Officer Joe Laub Deputy Chief Information Officer. DEPARTMENT of INFORMATION TECHNOLOGY Office of Finance and Administration SVP Robert M. Pignatello.

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DoIT Services

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  1. DoIT Services Presented by Lou Perillo Director, Administrative Technology Support Services Praveen Panchal Chief Information Officer Joe Laub Deputy Chief Information Officer DEPARTMENT of INFORMATION TECHNOLOGY Office of Finance and Administration SVP Robert M. Pignatello

  2. DoITThe Department of Information Technology Two main Offices • ATSS Administrative Technology Support Services • ITSS Instructional Technology Support Services Main Contact: Help Desk • Hours: See DoIT Homepage for Hours • Phone: 212-237-8200 • Email: helpdesk@jjay.cuny.edu • Home Page: http://johnjay.jjay.cuny.edu/doit/ • Suggestions & • Feedback doit@jjay.cuny.edu

  3. DoIT HOME PAGEhttp://johnjay.jjay.cuny.edu/doit/

  4. ATSS Lou Perillo – Director, Administrative Technology Support Service • HelpDesk • Technical Support • Networking • Telecommunications • User Support Services • Operations of the Department of Information Technology

  5. New Department Services/Notices • Self Service Knowledgebase Application for Faculty and Staff Coming in during the FALL 2008 • Redesigning the DoIT Homepage • Check for DoIT Service notices and alerts • Technicians dispatched to classrooms • Online Request form for computers and printers

  6. INTRANET You can access the Intranet using your John Jay college email address and password at: http://doit.jjay.cuny.edu/intranet/ Gain Access to: • AVS (Audio Visual Services) Request Form • Book store orders • Online Equipment Request Form • Space Request form • Facilities Request Form • Critical Choice Information • And more

  7. HELPDESK &TECHNICAL SUPPORT Doug Toppin - Manager of Tech Support Frank Giummo - DoIT Helpdesk Supervisor • Support 14,000 students and over 2,000 faculty and staff • 6 Technical Support Staff & 6 Helpdesks Agents • 7 day Helpdesk Support during the Semester • Support approximately 1000+ administrative computers and peripherals on Campus • Support Hardware, software, and Network related problems • Email or call the Helpdesk for computing problems • All work orders are logged and you receive a reference #

  8. DoIT HelpDesk Services • HelpDesk is the Central Source of Contact for all requests for Service • Calls and requests are accepted for: • Audio Visual Services and Special Events • Classroom Technology Services • ITSS (training, student labs, personal course pages) • Email • Telephone Support • Internet, Network and Wireless Access Support • Application Server Support • CUNYfirst

  9. NETWORKING O’Neil Hinds – Network Manager Networking is responsible for the underlying technological infrastructure of the college • Wireless Internet Access • The Campus is wireless • Anti-Spam • Internet Connection • Servers

  10. EMAIL • New Email System • “MS Exchange Email for faculty and staff” • MS Outlook is the supported email Client • Can forward John Jay email to your personal email account • POP, IMAP and MAPI. Supported protocol • Active Sync supported for Smart phones • To access email from anywhere • http://webmail.jjay.cuny.edu/owa

  11. TELECOMMUNICATIONS Patrick (Chico) Alvarez - Manager • Phone Problems – Call the HelpDesk • Phone Directory now in Email System • “Spell by Name Directory” • Global Voice Mail for emergencies only

  12. Things to Know • Your email address is: • firstinitial+lastname@jjay.cuny.edu • Password = jj+last 4 digits of ss# • All lowercase • How do I logon to the John Jay Network • Use your email address as your user name • Type in your password • Any Problems Call or email the HelpDesk • Email: helpdesk@jjay.cuny.edu • Call: Ext: 8200

  13. DoITThe Department of Information Technology Two main Offices • ATSS Administrative Technical Support Services • ITSS Instructional Technical Support Services • Main Contact: Help Desk • Hours: See DoIT Homepage and Click on Helpdesk • Phone: 212-237-8200 • Email: helpdesk@jjay.cuny.edu • Home Page: http://johnjay.jjay.cuny.edu/doit/ • Suggestions & • Feedback doit@jjay.cuny.edu

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