Taking an Employer Relations Approach to Placement

1. Taking an Employer Relations Approach to Placement Lisa Campbell Raeann Olander Goodwill of Southwestern Pennsylvania

2. History of Employer Relations at GSWPA Large and complex organization Feedback from employers Best practices research Traditional placement model vs employer relations

3. Goodwill’s Employer Relations Philosophy What do employers need? What’s the job seekers next move?

4. Focus on Employer as Primary Customer Focus is on identifying, developing, maintaining, and growing effective relationships with area employers to advance the workforce development mission of Goodwill SWPA

5. Approaches Identify Initiate Nurture Maintain Expand Create opportunities Create more opportunities

6. Roles and Responsibilities • Jobseeker Focused Staff • Employment Services System Administrator • Employment Specialist • Job Coach • Job Developer • Employer Focused Staff • Director of Employer Relations • Employer Services Representative • Public Ally/Project Coordinator • Other Staff • Grants, Marketing, Department Heads and Program Staff – Vocational Assessment, Education, Youth, etc.

7. Communications • Protocols • Distribution lists • Meetings • Presentations • Tools • Forms • Database & Intranet • Culture • Proximity • Kool-aide

8. E-mail Banners and Forms

9. Funding

10. Funding Goodwill Retail Stores Contracts Fundraising

11. Collaborations

12. Contact Information Raeann Olander 412.632.1744 raeann.olander@goodwillswpa.org Lisa Campbell 412.632.1737 lisa.campbell@goodwillswpa.org