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A novel e-deliberation project at the City of Trikala Greece

A novel e-deliberation project at the City of Trikala Greece. Trikala: A medium sized City at the heart of Greece 55.000 residents. A Citizen-centered City that sets the example as the 1 st Digital City in Greece. Wi-Fi & Fibre Optic. Demosthenes Citizen Complaints e-Service.

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A novel e-deliberation project at the City of Trikala Greece

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  1. A novel e-deliberation project at the City of Trikala Greece

  2. Trikala: A medium sized City at the heart of Greece 55.000 residents

  3. A Citizen-centered City that sets the example as the 1st Digital City in Greece

  4. Wi-Fi & Fibre Optic Demosthenes Citizen Complaints e-Service Telecare e-health e-trikala Intelligent Transport GIS e-planning e-dialogos

  5. Project Objectives The use of New Technologies in order for the citizens to engage and have an active role in the City’s decision making process

  6. Project Objectives A unique opportunity for citizens who feel “distanced” from ongoing matters, like: • Young people who feel left-out out of the traditional structures and forms of participation • Citizens who live in far-out villages • Working citizens, who have limited time to participate in off-line discussions • Citizens of the city who live in other places all over Greece or even abroad but have a strong affinity with their hometown

  7. www.edialogos.gr

  8. The e-dialogos Platform • An e-Survey system, to “quantify” citizens’ opinions • An e-forum for direct moderated dialogue • A bottom-up e-Petition system • Most importantly, a fully integrated e-deliberation process

  9. City of Trikala ► e-petitions Top-down e-deliberation e-forums & e-surveys ► Bottom-up ► Citizens

  10. e-deliberation: The Innovation • The innovation of the project lies in its holistic and fully integrated approach to e-participation, combining online deliberative and voting processes. • A unique and original methodology of e-deliberation based on best practices worldwide & consistent with the current political theory of democracy and models of deliberation.

  11. e-deliberation: The Methodology • It is a ‘serial process’ within a specific time-frame with 5 well-defined steps within each deliberative cycle • In this process, different e-tools are assigned to a particular and appropriate use • The principle of engaged and informed citizens prevail from start-to-end

  12. The e-deliberation: The Tools

  13. The e-deliberation: The Process

  14. Services to Moderators Services to Citizens Education Information Participation Dialogue Mngt Access Mngt Presentation Layer news alerts archive library e-forums e-surveys polls e-petitions Portal Mngt Content & Topic Mngt Role & Access Mngt Application Layer Ontology editor / data modeling Ontology maintenance Ontology Engine Semantic Layer Data Layer … and a technical view • provides unified services to the citizens • supports multiple-step deliberation process (workflow-based) • flexibility in tool utilization • ontology-based • open standards • OSS

  15. The ontology • complete knowledge model of the eParticipation processes • layered approach • upper tier: abstract model of eParticipation methodology and its processes • middle tier: models the main process of the methodology • bottom tier: models corresponding electronic processes of the methodology UPPER ONTOLOGY DELIBERATION ONTOLOGY CONSULTATION ONTOLOGY PETITION ONTOLOGY

  16. Communication is critical Poster Info Brochure 

  17. A success…but more needs to be done! • Number of registered citizens: > 300 • The monthly average site statistics are: 350 visits, 250 unique visitors, 1.900 page views • 25% of broadband users were involved one way or another (est*) • A “success” considering the low internet penetration rate in Greece and the novelty of the project (a first for the whole country) (* figures calculated and based on official data from the “Observatory for the Information Society” eEurope/i2010 July 08 report and the Census 2001 population data of the Greek National Statistics Office).

  18. Critical success factors • Legitimacy: Strong commitment from policy makers to seriously engage in the process • Training for moderators and city officials • Multi-channel communication plan to attract and sustain citizen participation • A multi-disciplinary project team: technologists, political scientists, communication experts, moderators etc

  19. Lessons Learned • e-democracy is about creating a “culture of participation” • And requires a total re-thinking on the part of policy makers & citizens alike • Dare to experiment…

  20. The Next Step: Scalability • e-dialogos II • Implemented in a group of • 11 cities all over Central Greece • Web2.0 enhanced

  21. “The Internet can be used by citizens to watch their governments - rather than by governments to watch their citizens” Prof. Manuel Castells

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