1 / 15

Intercultural manners

Intercultural manners. Intercultural manners. Mia De Dooy Marketing Manager Antwerp World Diamond Centre 13-02-2007. Antwerp, capital of diamonds. HRD established in 1973 to coordinate Antwerp diamond activities

athalia
Download Presentation

Intercultural manners

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Intercultural manners Intercultural manners Mia De Dooy Marketing Manager Antwerp World Diamond Centre 13-02-2007

  2. Antwerp, capital of diamonds • HRD established in 1973 to coordinate Antwerp diamond activities • Services: Diamond Certificates, Diamond Grading Courses, Research, Public Relations • January 2007: Foundation AWDC - HRD Antwerp NV (commercial unit) Mia De Dooy AWDC 13-02-2007

  3. Marketing • Conferences • Trade fairs • Exhibitions Diamond Office Corporate Affairs • spokesmanship International Affairs

  4. Antwerp Diamond Pavilions • What? • Group of Antwerp diamond companies (10 – 65) at major trade shows worldwide • Where • Vicenza - Italy (2x) • Hong Kong (3x) • Shenzen & Shangai - China (2x) • Dubaï (1x) • Mumbaï – India (1x) • Las Vegas - USA (1x) • Bangkok (1x) Mia De Dooy AWDC 13-02-2007

  5. Case studyDiamond Business Etiquette in Hong Kong – Peoples Republic of China

  6. Getting in Touch • Introduction by intermediary • Approach: provide information • Host organisation • Foreign organisations: coordinate agendas • Delegations: definite structures Mia De Dooy AWDC 13-02-2007

  7. Meeting & Greeting people • Names are very important ! • Namecards • Most gracious form of adress: use function only • Airport meetings are very official • Telephone appointments: give enough info Mia De Dooy AWDC 13-02-2007

  8. Basic cultural differences • Group membership > individuality • Consensus is important • Danwei (work unit) • Confucian system of ethics en morals • Mianzi-Face is virtually important • Guauxi = Connections (networking) • Try not to put a Chinese in the position of being unable to return a favor • Chinese: socialised from birth to keep feelings from showing on their faces Mia De Dooy AWDC 13-02-2007

  9. Points of etiquette (1/3) • Manners are matter of form, rather than substance • Maintaining surface harmony • Intermediaries carry unpleasant news • Inner outside circle • Little philantropy • Little respect for public property • Class distinctions are common • Other conception of social distance • Traditional: never demonstrative in public Mia De Dooy AWDC 13-02-2007

  10. Points of etiquette (2/3) • Common habits (no offence meant) • Belching • Spitting • Smoking cigarettes • Staring at foreigners • Foreigners can offend Chinese with • Touching opposite sex / advanced age / higher rank • Slinking in one’s chair • Pointing with something else than one’s hand • Obscene gestures • (come here with finger) • Shrugging shoulders (I don’t know) Mia De Dooy AWDC 13-02-2007

  11. Points of etiquette (3/3) • Silence is ok • Methods of saying no • Something is inconvenient • Under consideration • Being discussed • No answer • Chinese may tell a lie to spare a guest loss of face Mia De Dooy AWDC 13-02-2007

  12. The business meeting • Provide much info on background • Chinese prefer meetings in Conference rooms • Punctuality. Hosts arrive before guests • Foreign delegation leaders enter room first • Beginning: break ice • No solo meetings with delegations, not everyone is introduced • Structured dialogues between principals • Always offer a way out (preserve face) • Use good interpreter • Have report made by a secretary Mia De Dooy AWDC 13-02-2007

  13. Eating & drinking • Chinese: extremely hospitable • If invited to Chinese home: meal is included • Eat a lot, and leave something on your plate • Host will continue serving • Don’t drink hard liquor alone • Order several small meals and eat together • Use the right chopsticks • Wash fingers and cutlery in bowl of hot tea Mia De Dooy AWDC 13-02-2007

  14. Giving gifts • Gifts: sign of gratitude • Visiting groups are expected to give presents • Tipping is not the custom • Way to reward is giving small gift • Useful gifts are acceptable • Do NOT • give cut flowers, clocks, green hats • Wrap presents in white (use bright red) • Give presents with one hand • Expect presents tot be opened in public Mia De Dooy AWDC 13-02-2007

  15. Intercultural manners Thank You Mia De Dooy Marketing Manager Antwerp World Diamond Centre 13-02-2007

More Related