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Workplace Manners

Workplace Manners. PARM. List your three top Manners / Etiquette Pet Peeves. Common Manners and Courtesies. #1: Say please and thank you. #2: Never talk about yourself or your accomplishments. #3: Do not intentionally embarrass others.

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Workplace Manners

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  1. Workplace Manners PARM

  2. List your three top Manners / Etiquette Pet Peeves

  3. Common Manners and Courtesies #1: Say please and thank you. #2: Never talk about yourself or your accomplishments. #3: Do not intentionally embarrass others. #4: Avoid gossiping or talking about people who are not present. #5: Do not pry or ask personal questions. #6: Do not stare or point. #7: Dress appropriately. #8: Refrain from speaking loudly.

  4. Greeting Manners #1: Smile. #2: Repeat a person’s name when you are introduced. #3: Remember names and pronounce them correctly. #4: Answer questions politely. #5: Respect boundaries – especially at first meetings. #6: Use a handshake – appropriate for all occasions and genders. #7: Offer a compliment or greeting such as: “Your home is lovely” or “So nice to meet you”

  5. Eating Manners #1: Sit with good posture. #2: Lay the napkin in your lap. #3: Begin eating only after everyone has been served and the host/hostess is seated. #4: Keep your mouth closed while chewing. #5: Do not talk with your mouth full of food. #6: Take small bites and eat quietly. #7: Keep your area clean and tidy. #8: Refrain from placing your elbows on the table. #9: Excuse yourself if you need to leave the table. #10: Never pick up food that does not have a bone.

  6. Niceties #1: Always sit, stand, and walk with good posture. #2: Laugh and cry with dignity. #3: Use elegant gestures and exhibit poise. #4: Make as little noise as possible when doing everything. #5: Do not chew gum in public. #6: Do not crack your knuckles. #7: Act interested in your surroundings. #8: Speak using proper grammar. #9: Avoid use of slang and foul language. #10: Never touch another person’s things or children.

  7. Workplace Etiquette for Electronic Devices General rules: #1: Never, ever use a cell phone in the following locations: • The bathroom (public or private) • Church, funeral home, or the cemetery • Elevators, checkout counters, or while waiting in line • Libraries, museums, or the gym • Classrooms or Conference Rooms #2: Refrain from use of embarrassing or inappropriate ringtones #3: Be polite even if you are talking. (i.e. opening a door)

  8. Workplace Etiquette for Electronic Devices #4: Remove your Bluetooth from your ear if you are not on a call. #5: When you are asked to turn your electronic devise off, do it. If they tell you, they mean YOU! No exceptions. #6: DO NOT USE A CELL PHONE OR TEXT WHEN DRIVING . #7: Never answer a phone call or text when you are in conversation with a live person. This is a phone face-off. #8: If you HAVE to talk to someone for an IMPORTANT reason, excuse yourself and step away (at least 15 feet) to take the call. #9: All electronic devices should be on vibrate … all the time.

  9. Workplace Etiquette for Electronic Devices #10: Don’t bring your cell phone to meetings (see meeting rules to follow), or activities with co-workers. #11: Establish a certain number of hours each day when you will be “out of touch” … and tell everyone on your contact list that you do this. #12: Establish quiet zones where your electronic device is not permitted: your front porch, the back seat, the bathroom, etc. #13: Special rules for work: A: Personal electronic devices should not be used during work hours. There fore they do not need to be on your person.

  10. Workplace Etiquette for Electronic Devices #13: More special rules for work: B: If you use a “Business” devise: keep your devise out of site and on vibrate at all times C: In meetings, do not look at your device or respond to a message unless you excuse yourself from the presence of others. D: If you are expecting a contact that you MUST respond to immediately, let others know in advance. E: Do not complain about how much you use or are attached to or hate your electronic device to others.

  11. Workplace Etiquette for Attending Meetings #1: When invited to a meeting, respond when a reply is requested. #2: Be prepared with pen, paper, and information required for the meeting. #3: Be punctual. If you arrive a few minutes late, enter the room quietly and take the first seat available. #4: Don’t expect others to fill you in on what you have missed. #5: Don’t talk with those next to you or do other work during the meeting. #6: Do not interrupt. Raise your hand for permission to speak. #7: Sit close to the speaker and stay until the meeting is over.

  12. Workplace Etiquette for Hosting Meetings #1: Send invitations and reminders with enough advance notice. #2: Be prepared with materials, handouts, presentations that work. Advance materials should be provided 3 days in advance. #3: Welcome attendees by name. Assure proper seating is available. #4: Once the meeting has begun, do not fill late comers in on the proceedings. #5: Practice good listening skills. #6: Remain calm, do not fidget. Sit for informal discussion – stand when presenting.

  13. Workplace Etiquette for Hosting Meetings #7: Set a time limit for the meeting – start and end on time. #8: Follow an agenda, be brief, do not waste other’s time. #9: Conduct yourself professionally, thank participants for coming. #10: Do not curse or use slang. #11: Summarize the meeting, and provide appropriate follow up to all participants. #12: Leave the meeting space cleaner than you found it.

  14. Email Manners #1: Keep messages brief and to the point. #2: Always fill the “Subject” line. #3: Use one email for a single subject. #4: Avoid harsh words and . use of CAPS. #5: Never send or reply in anger. #6: Always check spelling. #7: Don’t use “Reply to all”. #8: Avoid sending or forwarding chain emails. #9: Don’t coerce by copying up. #10: Use a signature with contact information. #11: Use the email tools: “Plan a Meeting”, “Out of Office” #12: Re-read your message twice before sending.

  15. Telephone Manners #1: Answer calls within 3 rings. #2: Use your scripted greeting. #3: Ask permission to put callers on hold, transfer calls, or use speakerphone. #4: Thank a caller for holding if they have. #5: Avoid eating / chewing gum. #6: Speak softly and distinctly. #7: Avoid looking at caller ID. #8: Return calls as soon as possible. #9: Give full attention to the calls – don’t multi task. #10: Allow the person who received the call to hang up first.

  16. General Office Manners Top Office Pet Peeves: #1: Making personal phone calls. #2: Coming to work sick. #3: Taking credit for someone else’s work. #4: Telling dirty jokes. #5: Leaving a paper jam or empty paper trays in the copier. #6: Eating food that does not belong to you. #7: Failing to brew a new pot of coffee.

  17. Parties and Gifts • RSVP or Regrets • The hostess gift • Arrival and departure • Ambiance • Food and drinks • A welcoming spirit • The personal invitation or thank you • Kindness

  18. Questions Or Comments PARM

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