Welcome to the QA Luncheon

1. Welcome to the QA Luncheon May 8th 2002 • Introductions - Please sign-in! • Current SHAB projects - a quick briefing • Review of overall results of recent Evaluations Period • Small group meetings with SHAB members & staff

2. This Evaluation Period was conducted Monday, April 15 through Sunday, April 21 New Aims of this Evaluation Period To evaluate current student impressions of McCosh so that this data can be compared to next evaluations period, following the renovation. We have recently added several new members to SHAB, each of whom contribute to our comprehensive view of campus health. Our new members include a Princeton Theological Seminary student, two EMT’s, and a varsity athlete. For this evaluation period, we made our questions clearer and more specific with the goal of bringing to light some student concerns that might often be obscured by the overwhelmingly positive results we have seen in recent years.

3. New and Improved Questions With input from SHAB members and PUHS staff, we changed many of the evaluation questions. • Evaluation questions were revised to minimize bias • Multi-item questions were separated into individual questions • A four-item Likert scale (SD – SA) was used rather than a five-item scale of general satisfaction

4. Trend of # of Surveys Completed May ‘02 period: 432 Nov ‘01 period: 438 May ‘01 period: 242 Nov ‘00 period: 168

5. Total Number of Surveys Completed Per Department: May ‘01-April ‘02

6. Demographic Data:Who is seeking care at PUHS?

7. Questions Common to all Departments: I am generally satisfied with my visit today.

8. Questions Common to all Departments: The person who scheduled my appointment was courteous and helpful.

9. Questions Common to all Departments: My problem/concern was dealt with discreetly/confidentially.

10. Questions Common to all Departments: The health care professional cared about me “as a person.”

11. Questions Common to all Departments: The health care professional was sensitive to sexual orientation, and/or gender identity, and/or gender expression. Note: These results do not include the Student Health Plan Office.

12. Questions Common to all Departments: The health care professional was sensitive to cultural diversity.

13. Reported Patient Satisfaction by Department(assessed by looking at department-specific as well as common questions)

14. Reported Satisfaction (Continued)

15. Friendly Request from our EMS Providers • The Princeton First Aid and Rescue Squad kindly requests that upon their arrival, someone meet them to escort them to their patient. • This would prevent unnecessary delays in searching for the room #, which could compromise the advantages of early patient access.

16. Small Group Meetings • Discuss department-specific issues, including overall survey results and common student praises and complaints. How will student concerns be addressed now that they have been brought to light? • What do we anticipate will happen to these results following the renovation of McCosh? • How can SHAB members act as advocates for increased funding for PUHS? Are any of the evaluation results useful in making this type of argument? • How can we improve Evaluations Period and general communication between SHAB & PUHS?

17. SHAB & McCosh: Small Group Meetings

18. Thank you for your time and attention.

19. Some Common Patient Concerns: Very limited hours for physical therapy at Dillon. Lack of confidentiality in Counseling Center waiting room.