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Emergency Capacity Building Project. People Issues in Emergencies . Managing People in Emergencies. Question. Think about your experience of working in the busiest phase of an emergency At this time, think of the manager whose support you have valued
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Emergency Capacity Building Project People Issues in Emergencies
Question • Think about your experience of working in the busiest phase of an emergency • At this time, think of the manager whose support you have valued • What did they do that helped you and the team?
Good management practice in development work • Consulting with staff • Listening to staff • Coaching • Planning as a team • Careful reviewing • Performance management • Risks managed • Relatively predictable environment
Why are emergencies different? • Plans can change every day – expect the unexpected • Life-saving often comes before staff consultation • Visibility increases – perception and acceptance is critical • Security situation/access can change every day • Staff are usually under personal pressures
Staff in Emergencies - Facts • Some staff will be stressed • Staff may be traumatised • Most staff will be working very hard • Most staff will want to do their very best • Team issues and arguments can flare up quickly • Team size can change quickly
The perfect emergency manager? • Can deal with staff issues quickly/bravely • Can manage own emotions/absorbs pressure • Security aware • Good with people • Cares about staff health, morale and motivation • Builds strong teams • Delegates and trusts • Leadership • Has a clear vision • Makes decisions with consistency, and explains why (not always consulting) • Leads by example – promoting teamwork, leading from behind
Team Individual Task
