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Managing Information Systems

Managing Information Systems. Information Systems in Organisations Part 1 Sections 2.1 and 2.2. Objectives. To understand the role of IS within organisations To understand the diversity of types of IS within a business / organisation

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Managing Information Systems

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  1. Managing Information Systems Information Systems in Organisations Part 1 Sections 2.1 and 2.2

  2. Objectives • To understand the role of IS within organisations • To understand the diversity of types of IS within a business / organisation • To understand relationships between IS and business functions

  3. Topics • Types of Information System in Organisations: • By organisational level • By function within organisational level • Examples in functional areas

  4. IS at the Organisational Level KIND OF SYSTEM GROUPS SERVED STRATEGIC LEVEL SENIOR MANAGERS MANAGEMENT LEVEL MIDDLE MANAGERS KNOWLEDGE LEVEL KNOWLEDGE & DATA WORKERS OPERATIONAL OPERATIONAL LEVEL MANAGERS SALES & MANUFACTURING FINANCE ACCOUNTING HUMAN MARKETING RESOURCES

  5. IS at the Organisational Level • Operational-level • Elementary activities and routine transactions • Data current and accurate • Knowledge-level • Support knowledge and data workers • Integrate new knowledge into the business • Office automation

  6. IS at the Organisational Level • Management-level • Periodic monitoring, control, decision-making and administration • Is the business working well? • Strategic-level • Long-term (e.g. 5 year) planning and strategy • Internal and external information

  7. Examples • What examples can you think of at the different organisational levels?

  8. Types of IS • Transaction Processing Systems (TPS) • Knowledge Work Systems (KWS) • Office Automation Systems (OAS) • Management Information Systems (MIS) • Decision-support Systems (DSS) • Executive Support Systems (ESS)

  9. Transaction Processing Systems Systems that perform and record daily routine transactions necessary for business

  10. Knowledge Work Systems Systems that aid the creation and integration of new knowledge into an organisation

  11. Office Automation Systems Systems that are designed to increase the productivity of data workers

  12. Management Information Systems Systems that serve planning, control and decision-making through routine summary and reports

  13. Decision-support Systems Systems that combine data, models and analysis tools for non-routine decision-making

  14. Executive Support Systems Systems that support non-routine decision-making through advanced graphics and communications

  15. ESS MIS DSS KWS OAS TPS Interrelationships • TPS major producer of data • External data also required for MIS, DSS and ESS • Typical loose coupling of systems • ‘Digital firms’ have tighter integration

  16. Functional Examples • Examples of IS by function: • Sales and marketing • Manufacturing and production • Finance and accounting • Human resources

  17. Sales and Marketing

  18. Manufacturing and Production

  19. Finance and Accounting

  20. Human Resources

  21. Summary • Looked at the role of IS within organisations • At organisational levels • Looked at the diversity of types of IS within a business / organisation • Six different functional types of IS • Looked at relationships between IS and business functions • Examples by functional area

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