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Managing Information Systems

Managing Information Systems. Information Systems in Organisations Part 1 Dr. Stephania Loizidou Himona ACSC 345. Objectives. To understand the role of IS within organisations To understand the diversity of types of IS within a business / organisation

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Managing Information Systems

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  1. Managing Information Systems Information Systems in Organisations Part 1 Dr. Stephania Loizidou Himona ACSC 345

  2. Objectives • To understand the role of IS within organisations • To understand the diversity of types of IS within a business / organisation • To understand relationships between IS and business functions Dr. S. Loizidou - ACSC345

  3. Topics • Types of Information System in Organisations: • By organisational level • By function within organisational level • Examples in functional areas Dr. S. Loizidou - ACSC345

  4. IS at the Organisational Level KIND OF SYSTEM GROUPS SERVED STRATEGIC LEVEL SENIOR MANAGERS MANAGEMENT LEVEL MIDDLE MANAGERS KNOWLEDGE LEVEL KNOWLEDGE & DATA WORKERS OPERATIONAL OPERATIONAL LEVEL MANAGERS SALES & MANUFACTURING FINANCE ACCOUNTING HUMAN Dr. S. Loizidou - ACSC345 MARKETING RESOURCES

  5. IS at the Organisational Level • Operational-level • Elementary activities and routine transactions • Data current and accurate • Knowledge-level • Support knowledge and data workers • Integrate new knowledge into the business • Office automation Dr. S. Loizidou - ACSC345

  6. IS at the Organisational Level • Management-level • Periodic monitoring, control, decision-making and administration • Is the business working well? • Strategic-level • Long-term (e.g. 5 year) planning and strategy • Internal and external information Dr. S. Loizidou - ACSC345

  7. Examples • What examples can you think of at the different organisational levels? Dr. S. Loizidou - ACSC345

  8. Types of IS • Transaction Processing Systems (TPS) • Knowledge Work Systems (KWS) • Office Automation Systems (OAS) • Management Information Systems (MIS) • Decision-support Systems (DSS) • Executive Support Systems (ESS) Dr. S. Loizidou - ACSC345

  9. Transaction Processing Systems Systems that perform and record daily routine transactions necessary for business Dr. S. Loizidou - ACSC345

  10. Knowledge Work Systems Systems that aid the creation and integration of new knowledge into an organisation Dr. S. Loizidou - ACSC345

  11. Office Automation Systems Systems that are designed to increase the productivity of data workers Dr. S. Loizidou - ACSC345

  12. Management Information Systems Systems that serve planning, control and decision-making through routine summary and reports Dr. S. Loizidou - ACSC345

  13. Decision-support Systems Systems that combine data, models and analysis tools for non-routine decision-making Dr. S. Loizidou - ACSC345

  14. Executive Support Systems Systems that support non-routine decision-making through advanced graphics and communications Dr. S. Loizidou - ACSC345

  15. ESS MIS DSS KWS OAS TPS Interrelationships • TPS major producer of data • External data also required for MIS, DSS and ESS • Typical loose coupling of systems • ‘Digital firms’ have tighter integration Dr. S. Loizidou - ACSC345

  16. Functional Examples • Examples of IS by function: • Sales and marketing • Manufacturing and production • Finance and accounting • Human resources Dr. S. Loizidou - ACSC345

  17. Sales and Marketing Dr. S. Loizidou - ACSC345

  18. Manufacturing and Production Dr. S. Loizidou - ACSC345

  19. Finance and Accounting Dr. S. Loizidou - ACSC345

  20. Human Resources Dr. S. Loizidou - ACSC345

  21. Summary • Looked at the role of IS within organisations • At organisational levels • Looked at the diversity of types of IS within a business / organisation • Six different functional types of IS • Looked at relationships between IS and business functions • Examples by functional area Dr. S. Loizidou - ACSC345

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