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NEC DSX

NEC DSX. DSX Account Manager Team. Account Manager Territory Assignments. NEC Introduction. Building Communications Solutions and Delivering Excellence NEC is a leader in technology solutions with a long history of leadership

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NEC DSX

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  1. NEC DSX

  2. DSX Account Manager Team Account Manager Territory Assignments

  3. NEC Introduction Building Communications Solutions and Delivering Excellence NEC is a leader in technology solutions with a long history of leadership and innovation in the core high-technology sectors of communications, computers, and electronic components. A Global Fortune 500 company, with more than 150,000 employees worldwide and $44 billion in revenues. NEC leverages its strengths to bring forth innovations from a wide range of fields, and to integrate those innovations into new products.

  4. NEC Market Share Worldwide TDM Market Share Calendar Year 2008 NEC is #1 Source: Gartner Group (total lines shipped)

  5. DSX Introduction DSX Introduction

  6. DSX Platforms & Common Features • Three Platforms: DSX 40 / DSX 80 / DSX 160 • DSX Systems offer you high performance, flexibility, and the ability to custom • design a system that will meet your specific telecommunication requirements. • DSX Product Family Features • Common Digital Station Equipment • VoIP Gateway & IP Station Equipment • Wireless Headset Adapter • Common Feature Set • Built-in Two Port Auto Attendant • In-Skin IntraMail Voicemail Option • Built-in Caller ID (Name & Number) • Audio Inputs (BGM - MOH) • Message On Hold Mailbox • External Paging Port - Output • Backup / Restore to Compact Flash Card • USB, Ethernet, and Modem Programming Ports • System Administrator GUI Programming Software • Office Administrator GUI Programming Software

  7. DSX 40 • DSX 40Default Configuration (4X8X2) • 4 CO / Line Ports • 8 Digital Station Ports • 2 Analog Station Ports • 2 Door Box Ports with Relay • Expansion Slots (3) • 4-Port CO / Line Card • Two Universal Station Expansion Slots • 8-Port Digital Station Card • 8-Port Analog Station Card • Maximum DSX 40 Digital Configurations • 8 CO / Line Ports • 24 Digital Stations (8X24X2) • 18 Analog SLT Ports (8X8X18) • Alternate Configuration 8X16X10

  8. DSX 80 -160 • DSX 80 • 1 T1 / PRI Card Maximum • 4 Card Slots • 32 Digital Station Maximum • DSX 160 • 8 Card Slots • 2 T1 / PRI Cards Maximum • 96 Station Port Maximum • 1 Power Supply Required • Per 32 DSP Station Ports • Shared Components • CPU & Power Supplies • Common Line & Station Cards • 8 or 16 Port CO / Line • 16 Port Digital Station • 8 or 16 Port Analog Station • T1 / PRI Cards

  9. DSX IP Introduction DSX IP Introduction

  10. DSX VoIP / IP Gateway • DSX VoIP / IP Gateway • IP 4 Port Daughter Board • Single Daughter Board for all DSX Systems • Connects to DSX System CPU • Includes 4 Resource Licenses • Expandable In 4 Channel Increments • Licenses are stored on the VoIPDB • DSX 40 VoIP • 08 IP Resource Ports Maximum (G.729AB) • DSX 80 – 160 VoIP (NXCPU) • 16 IP Resource Ports Maximum (G.729AB) • VoIP / IP Gateway Supports • DSX IP Stations • SIP Stations • SIP Soft Phones • SIP ATA Devices • Utilizes the System’s Built-in Ethernet Port. The Gateway Processor Resides Between the System CPU and the Digital Signal Processor. • LAN  CPU VOIPDB  DSP • A Single Ethernet Port Provides All System Connectivity and One IP Address Simplifies System Installation and Maintenance.

  11. DSX IP with VPN DSX VoIP with VPN: DSX IP Keysets can connect to the system over a VPN (Virtual Private Network). A VPN is a private, secure network connection that "tunnels" through the public internet Edgemarc VPN Routers are available from NEC through your authorized DSX Distributor

  12. DSX VoIP w/ NAT Traversal DSX VoIP with NAT Traversal: If you have an NEC-recommended SIP-aware compatible router installed at the remote site (currently the Linksys WRT54GL or WRT160NL), you can connect the DSX IP Keysets at the remote site without the need for a VPN.

  13. DSX IP Station PoE Adapter • DSX VoIP Station Power over Ethernet (PoE) Adapter • Utilizes the 10/100 Ethernet Switch build into the IP Station • Dual Function: • Ethernet Switch Breakout for PC Connection • PoE Injector - 48 VDC for VoIP Station Power • Single Ethernet Cable to the Desktop • provides a clean uncluttered appearance! DSX IP Phone Adapter LAN Phone Single Cable 802.3af PoE Power Injector 48VDC Adapter PC

  14. DSX Peripherals DSX Peripherals

  15. DSX IntraMail IntraMail / IntraMail ProThe ability to add voice mail only requires an IntraMail compact flash card to activate. IntraMail is a full-featured Voice Mail Auto Attendant system that will transfer incoming callers and record Voice Mail messages. • Auto Attendant / Voicemail • 128 Subscriber Mailboxes • 8 Company Greetings • 32 Routing Mailboxes • 16 Dial Action Tables • 8 Directories (Dial By Name) • Message on Hold Mailbox • Import / Export .WAV Files • Greeting & Message Back Up / Restore • 2, 4, 6, or 8 Port Configurations • Upgrade Ports in 2 or 4 Port Increments • Upgrade IntraMail to IntraMail Pro • IntraMail Pro Email Integration • IntraMail Pro Caller ID Name & Number Email Integration – Receive notification of a new voice mail message to your inbox or email device. Optionally include the recorded message as a .WAV file attachment. If you have the ability to access your Email, you have the ability to listen to your voice mail messages without having to call your office.

  16. DSX Stations • NEC takes the lead with state of • the art innovations that offer • superior ergonomic styling and • a slim, sleek, compact design • with a quality feel. • All models feature a thin, floating • design, with a built-in speakerphone, • two-position angle adjustment for • effortless viewing of the large LCD • display and built-in wall mounting. • Enhanced models also offer a • backlit display, illuminated dial pad • and full duplex speakerphone. DSX STATIONS

  17. DSX 34 Button Super Display 34 Button Digital / IP Super Display Station • Backlit Display with 12 Softkeys • Full-Duplex Speakerphone • Speed Dial Directories • User Programmable Features • Voicemail Access / Navigation • Caller ID Log • Access to One Touch Keys • Programmable Feature Keys • Line & Station Appearance • System Feature Keys • IntraMail Feature Keys • Illuminated Dial-Pad • Fixed Feature Keys • TRANSFER INTERCOM • FLASH VOICEMAIL • REDIAL DND • MUTE CONFERENCE • SPEAKER HOLD

  18. DSX 22 & 34 Button Display • 3 Line Display • Backlit Display and Illuminated Dial-Pad on 34 Button Stations • Interactive Softkeys • Speed Dial Directories • User Programmable Features • Voicemail Access / Navigation • Caller ID Log • One Touch Keys (10) • One Touch Speed Dial • Feature Code Speed Dial • Programmable Feature Keys (12 / 24) • Line & DSS / BLF Station Appearance • System Feature Keys • IntraMail Feature Keys • Fixed Feature Keys • TRANSFER INTERCOM • FLASH VOICEMAIL • REDIAL DND • MUTE CONFERENCE • SPEAKER HOLD 22 Button Digital Display Station 34 Button Digital / IP Display Station

  19. DSX Cordless Stations DSX Digital Cordless Stations offer many standard features of the wired station including programmable Feature Keys with LEDs, and an easy to read display with the advantage of mobility. • DSX Cordless DECT Station • DECT 6.0 1.9GHz Technology • 8 Programmable Feature Keys • Backlit Display & Illumined Dial-pad • Extended Range with Repeaters • Maximum of 8 DECT Handsets • Maximum of 6 DECT Repeaters per Handset • DSX Digital Cordless Station • 900Mhz Digital Station • 4 Programmable Feature Keys • Area Cordless (Limited Range) • Maximum of 4 900 Mhz Handsets • Standard Analog Cordless Telephones • End User Sourcing • Caller ID Passed to SLT Analog Ports • Requires Use of Analog SLT Ports

  20. DSX System Peripherals DSX Peripherals • 60 Button DSS Console • Connects to Digital Port • Maximum of 4 Per System • Wireless Headset Adapter • Allows & integrates connection of a • Plantronics Headset without the handset lifter • Voyager, Supraplus Wireless, CS55, & CS70 Series • PGDAD Adaptor • Connects to Digital Port • Provides (2) Analog Door Box Ports & (2) Relay Contacts • or (2) Audio MOH Inputs or (2) Audio Paging Outputs • Analog Door Box Station • Connects to 2 Door Box Ports on DSX-40 or PGDAD Adapter • Station DESI Labels • Labels available for White or Black 22 and 34 Button Stations • Blanks available for customization including addition of company • logo, importing images, and / or custom background color

  21. DSX Features DSX Features

  22. DSX Feature Package Three Feature Package Three Enhancements • FP3 System Features • Built-In Recordable Message On Hold • Record or Upload MOH without IntraMail • Line Scheduling / Night Service • Enhanced flexibility in how calls are • handled by the system or the Auto Att. • Skip Ahead to change the AA Greeting • Intercom Queue Key • A busy extension can have a CO call / • intercom call queue key for new calls • PRI Calling Party Number • Allows the system / station to send a • unique ten digit number on outgoing calls • Incoming DID Translation Name • A DID call displays a programmed name • Department Groups • Thirty departmental ring / UCD groups • Hold and Park Recall Cycles • Set how many times a call will re-try an ext • New System Station Numbering Plan • Extension numbers and ports correlate • System Password Reset • Purchase a system password reset key • FP3 Voicemail Features • IntraMail Pro • Cascading Message Notification • Cascade message to five destinations • Find Me / Follow Me • Let the Auto Attendant locate a user • IntraMail & IntraMail Pro • Multilingual Voice Prompts • English, French and Spanish • Security Code Option • Security code required for all mailbox • logons or just remote logons • FP3 User Features • User Level Programming • More intuitive and easier to use • Hot Dial Pad • Dial without picking up the handset • Directory Dialing Search • Quickly search the directory • Call Timer - No pre-programmed key required • Park Orbit Recall Pickup - Expanded options

  23. DSX Business & Residential Solutions Custom Solutions and Features Tailored Towards Business and Residential Applications!

  24. DSX Key Business Features Key Business Features • System Features • Lines (Square, Loop, DID) • Ringing • Distinctive by Station, Line, Group • Can be programmed by user • Hotline Keys (DSS / BLF) • One touch transfer / intercom • Call Coverage Keys • Cover department, group, or extension • Call Forward • Internal or External Trunk to Trunk • Conference • 8 parties / 8 simultaneous (max 32 circuits) • Voice Over • Whisper page to an busy extension • Reverse Voice Over • Open 2nd Talk path to another extension • while on a call • DND Options • All Calls, External, Internal • Flash Transfer to External Number • Transfer important calls off premise • Voicemail Features • Message Center Keys • Cover group mailboxes, virtual mailboxes • Enhanced Conversation Record • Record conversations to a selected mailbox • Message on Hold Mailbox • Record / Upload a unique message on hold • Schedule Override • Override auto attendant greeting • for holidays, weather emergencies, etc • Park & Page • Allow callers to page, or leave a message • Broadcast & Distribution Lists • Send a message to multiple co workers • Remote Notification • Station, Cell, or Pager • Email Integration (IntraMail Pro) • Wav file, notify only, or SMS Text • Caller ID Return Call • Displays Caller ID Name & Number • Mailbox Flash Transfer to Cell Phone • AA Transfer to System Speed Dial Bin

  25. DSX Key Residential Features Key Residential Features • System Features • Distinctive Ringing • Caller ID on all stations • Name & Number • Logging • Call Waiting Caller ID • New call updates Caller ID display • Parental Caller ID Supervision • Room Monitor • Monitor the sounds at another station • Intercom Station to Station • Privacy Release • Easy functionality for joining a call • in progress with privacy release • Easy functionality to make a call private • Station Paging Groups • Call Forward • Internal or External • Support for Standard Telephones • Single line phones (cordless, etc) • Fax Machines • One Touch Transfer / Intercom • Voicemail Features • Auto Attendant • Personal / Family Greeting • Home Office / Business Greeting • Call Screening • Answering Machine Emulation • Pull call out of voicemail if desired • Message Center • Message Indication for mailboxes • on common phone (kitchen) • Message Indication for people without • extensions (Guests, Nanny, Housekeeper) • Auto Attendant Fax Detection • Remote Notification • Cell phone or pager • Return call • Email Integration • New messages from home / home office emailed • to your personal or business email address • Enhanced Conversation Record • Message on Hold • Great for home based business

  26. UBSD DSX Support

  27. NEC DSX Support NECSUPPORT • Dealer Support Website: www.necdsx.com • DSX System Software Update / Download • System & Office Administrator Windows GUI • On Demand 24/7 Basic Online DSX Training • Advanced In-Depth IntraMail & PRI Training • Downloadable Literature & Product Images • DSX Reseller Program & Support • Dealer Sales Support: (800) 365-1928 • Email: ubsd-sales-support@necunified.com • Pre-Sales Configuration Support • DSX Sales Related Literature • Dealer Technical Support: (203) 925-8801 • Submit email directly from DSX Website • Installation & Programming Support • DSX Dealer Support Forum

  28. DSX Channel Reseller An NEC Partner Program Offered to Select Dealers in Local Markets. Targeted towards DSX Dealers, who on a regular and continued basis promote the sale of NEC UDSD products, in order to develop and exploit fully, the sales potential of UBSD products for mutual benefit. NEC’s selection of a Channel Reseller is predicated upon the Channel Reseller’s commitment to provide sales, installation, maintenance and customer training in accordance with highest industry standards for and to our mutual customers. • Channel Reseller Incentive Program • Generous Rebate “$$$” Dollars • Low Quarterly Purchase Targets • $10,000-$14,999 = 3% Rebate • $15,000-$19,999 = 5% Rebate • Over $20,000 = 7% Rebate • Reseller Marketing & Sales Support • Toll-free Reseller Technical Support • Complements DSX Promotions • Precursor to use of the NEC “Logo” Committing to a Course of Action Today, Makes Tomorrows Path Easier to Travel!

  29. DSX User Center DSX User Center The DSX User Center provides end-user operation, programming, and training tools. We made these tools specifically to help you get the most out of your DSX system. This interactive flash player tutorial guides you step-by-step through the Station and IntraMail features of your DSX telephone. Click on the Feature you want to review and follow the instructions for a enjoyable and informative tour through the DSX features. Interactive User Flash Tutorial - http://www.necdsx.com/user_center.html

  30. DSX System & Office Administrator DSX Office and System Administrator Windows Programming GUI Interface • DSX System Administrator • Installer Level Programming • Used to program & customize • in-depth system features. • Windows 32 Bit XP, XP Pro, • or Vista • USB Port • System Software Upgrades • Ethernet Port • Local LAN or WAN Access • Dial Up Modem Remote Access • Back Up / Restore Utilities • DSX Office Administrator • End-User Administration • Used to customize basic • end-user and system features • from your PC • Windows 32 bit XP, XP Pro, • or Vista • Local LAN Access

  31. Complementary DSX Products Complementary DSX Products

  32. DSX Conference Max Conference Max Conference MAXTabletop Conference Phones provide premium, full-duplex audio in small conference rooms as a single unit and in larger rooms by linking up to four units for unrivaled microphone and loudspeaker coverage.Conference MAX PLUS Wireless Conference Phones provide the flexibility to hold a conference call when and where it’s most convenient – with no cables in the way. Conference MAX Plus wireless delivers clear, full-duplex audio in small rooms.At a Glance: DSX system integrationrequires the use of one Single Line Analog Port.Distributed Echo Cancellation effectively eliminates echo. Noise cancellation removes background noises from fans or HVAC systems. Full-duplex sound enables participants to speak and listen at the same time without cutting in and out. Automatic level controls keep participants’ audio balanced and consistent. First-mic priority eliminates hollow “tunnel” sound by activating only the microphone closest to the person speaking. Three microphones provide 360° audio pickup. Recording output on base unit connects to a recording device to capture the entire conversation.

  33. DSX IP / VoIP Routers NEC EdgeWater IP / VoIP Network Routers • NEC DSX End-to-End IP / VoIP Solution! • Customized to Support NEC Configurations • Edgewater Expertise and Experience • Fully Functional Customer Premise Router • Point & Click GUI Interface • Flexible Configuration Templates • Secure Embedded Firewall • IPSEC VPN Tunnels • VoIP Aware Site and Multi-Site VPNs • VoIP Quality of Service • Traffic Shaping within VPN Tunnels • Priority Queues for Voice and Data • Remote Site VoIP / SIP Phone Registration • Trend Analysis on a Per Site or Per Call Basis • On Demand Call Quality Monitoring • Troubleshoot and Configure Remotely • Hyperlinks for Troubleshooting and Diagnostics EdgeMarc Converged Network Routers EdgeMarc SOHO Router

  34. DSX Ultra Call Analyst Ultra CallAnalyst / Ultra CallAnalyst Enterprise Server Export reports to graphs for easy interpretation The Easy Way to Monitor and Analyze Phone Activity for Single or Multiple Sites. Scalable, reliable, easy-to-use and powerful, CallAnalyst is a feature-rich call accounting and tele-management solution for Voice Switching Platforms. This award-winning solution monitors phone usage, performs customer billing and analyzes traffic patterns and trend studies. A telecom infrastructure management tool, CallAnalyst provides ROI calculations related to system and traffic usage patterns.No matter the size of your organization, Ultra CallAnalyst quickly generates detailed or summary reports that measure productivity, manage local and long distance usage and monitor for phone abuse.

  35. DSX Confirm-IT Confirm-IT & Confirm-IT2 Advanced and powerful appointment booking & confirmation software / toolsConfirm-IT and Confirm-IT2, developed by NEC partner CTL, increase business efficiency by automatically confirming scheduled appointments, thus eliminating costly no-shows. Customers and clients can receive their reminders via telephone, email and / or a text message.Confirm-IT is a calendar-based system, that provides a working calendar showing customer appointments, employee hours, services, pricing and more. Confirm-IT2 is a non-calendar based system similar to Confirm-IT that provides a solution for customers who wish to confirm appointments utilizing an existing scheduling package. Confirm-IT2 is presently compatible with CSV, Access, Fox Pro, Paradox and Excel database formats.In addition to sending a text message and / or an email, both Confirm-IT and Confirm-IT2 remind patients or customers of their appointment with a telephone call to their work, home or cell; and can leave a message on an answering machine.DSX Users target many of these focused vertical markets! Medical Care: Chiropractic, Therapeutic, Dental, Optometry, General PracticePersonal Care: Hair / Nail & Tanning Salons, Spas, Massage & Fitness Animal Care: Veterinarians, Dog Groomers & Pet Care, Pet HotelsLeisure: Resorts, Clubs, Cruise LinesService: Delivery, Restaurants, Utilities, Repair & Service Organizations Business: Accounting, Legal, Etc.

  36. DSX DFx & DFx Lite DFx & DFx Lite Voicemail / IVR / Instant Notify Interactive Voice Response Does your business need an IVR Solution?

  37. NEC Leasing DON’T BE AFRAID OF “LEASING”KNOW THE RIGHT QUESTIONS TO ASK! Preserve Working Capitol Avoid Budget Restrictions Afford New Technology Today Advantageous Tax Benefits Minimize Obsolescence Risks Capital Acquisition & Depreciation

  38. Conclusion Conclusion

  39. DSX – It All Adds Up! It All Adds Up - DSX Is The Best System Solution! • NEC Market Leadership • Superb Technology Innovations • Affordable System Solutions • Multiple Market Applications • Flexible Scalable Platforms • Innovative System Features • Attractive Feature Rich Stations • User Flash Tutorial Training • DSX Product Reliability Use & Enjoy the Benefits of the NEC DSX Product Family Today!

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